Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Affordable prices and fast delivery of articles”

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Posted 7 years ago

“Holywood exchange decathlon, went in today with a flat tire in my bike, I was helped immediately, staff were amazing, the staff member who fixed my bike was very quick, friendly and professional, thank you so much for saving my day!”

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Posted 7 years ago

“Great product at a really good price.”

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Posted 7 years ago

“Best sport shop ever, customer service amazing”

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Posted 7 years ago

“Very poor online experience, I received an email to say order created, with a tracking number - no way of tracking via this number as it doesn't conform to any of the formats listed. Two days after it was due in the store I still had not received an email to say it was ready for collection - It clearly says on the original order Please wait until you have received an email before attempting to collect. I ring head office can't get an answer, so I ring the store directly and its sat there waiting to be collected!! Very poor communications”

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Posted 7 years ago

“I rang the Sheffield store yesterday the 12/5/17 spoke to a guy in the workshop asked if they could fit a campag chainset to my road bike yes was the reply I double checked later that day as its a specific tool that's needed the same guy said yes we have the tools for the job so off I go today by train at a cost of £6 the 15 miles to the store only to be told by a different guy no sorry we don't have the tools needed for a campag chainset fit then to add insult to injuryi get offerd a meesly £10 gift card never again shall I deal with this company they clearly have no idea what they are doing total cowboys”

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Posted 7 years ago

“Nice stuff but painfully slow delivery....items in stock so why not just send out when ordered rather than waiting nearly a week!?”

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Posted 7 years ago

“Great product range with low prices and helpful staff.”

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Posted 7 years ago

“On the phone you said I could choose express delivery that would be guaranteed within two days. However your website will only allow a guaranteed delivery of 6 days. Thanks for wasting my time.”

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Posted 7 years ago

“The product was excellent The delivery was on time I will buy from this company again Cheers PMC”

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Posted 7 years ago

“The customer service and speed of delivery was excellent. The item I ordered was exactly as described and great quality. I would definitely shop with Decathlon again.”

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Posted 7 years ago

“Excellent value for money, also goods by return post. Thank you.”

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Posted 7 years ago

“Received online order. Obvious red pen mark on white cricket trousers. Items were creased up in a ball in the bag. No care when picking. No care when packing. No paperwork in bag to make the return easy. And their returns online is crazy complicated. Might be an idea to learn from how Nike does online.”

Helpful Report

Posted 7 years ago

“I am writing to let you know about the level of service from your Giltbrook store. My wife phoned on Saturday 29th April to enquire about stock of Item 893378, yes it was available, yes in Medium, yes in Pink. We asked if we should collect that day but were assured that it would be put in a bag with our name on and that it was OK for me to collect yesterday Tuesday 2nd May. I left Huddersfield early to travel back to Nottingham so I could collect the jacket in time I then spent over 1 fruitless hour at the store with 2 assistants trying to vain to find the jacket, being offered alternatives, sending photographs back and forth to my wife trying to work out which jacket she'd reserved, speaking eventually to the manager - the jacket hadn't been reserved and had been presumably sold in the meantime. I have been assured that a replacement jacket will be posted to me free of charge so am now in the position where I have actually paid for a jacket that I actually still haven't recd but may get in 'around 7 days time' It's surely not that difficult and hardly rocket science to place an item in a bag labelled for someone and if your staff cannot manage this they should not offer this service. If anybody does ask me the level of service from Decathlon I'd have to say something along the lines of inept/clueless. Garry Perkins”

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Posted 7 years ago

“Was waiting for new 2016 model of Town 9 EF scooter, it appeared on their website, but with references to 2016 & 2015 models in the description so emailed for confirmation of which model it was. Was assured it was 2016 model so purchased it. They then sent me the 2015 model. Called for more info as to why, no one actually knows what the 2016 model is, including the UK Oxelo 'expert'. Don't get me wrong, the 2015 town 9 is a great bit of kit, but I was missold on the basis of a pre-sale email from their customer services that clearly stated I would get the 2016 model. They offered me a measly £10 refund!”

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Posted 7 years ago

“Ordered a pair of trainers in a size 3, sent a size 3 1/2. No response from customer services more than 24 hours after emailing them.”

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Posted 7 years ago

“Terrible experience - ordered a bike on 22nd April and was promised it would arrive on 27th April as I needed it for the 29th. Didn't receive it on 27th. Didn't receive on 28th. Was told had to wait at least until 2nd May - simply NOT ACCEPTABLE. Never ordering from Decathlon again. If I could give 0 stars, I would have.”

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Posted 7 years ago

“Disgusting service. My son has rode his bike 4 times since Christmas, I have had numerous emails back and forth from decathlon about a complaint, then the product was recalled! However I still after 3 more weeks still no further forward and still have a bike that can't be rode!”

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Posted 7 years ago

“Fabulous Fabulous & more fabulous”

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Posted 7 years ago

“One star isn't even worthy .. ordered a bike in store for my sons birthday 20th April 17 the assistant processed the ordered n stated it would be delivered on the 19th perfect I thought ! When I returned home I realised that the bike was a medium not large so I cancelled that order and orders the large instead .. on the 19th we stayed in all day waiting for the delivery to our disappointment it never arrived !!it in fact came the Nxt day at lunchtime however too late as my son wanted it on the morning of his birthday.. we opened the box and the back gears were hanging off !! I called and spoke to Sonia who advises me to walk with the bike to the nearest bike shop to get it fixed as I had no transport and send them the receipt for a refund .i asked about my refund for the first bike to be told it was being processed ..she informed me I cudnt exchange until the original bike had been returned back to them .. so now I'm £320 out of pocket for two bikes my son still as no bike and when I called to spk to a manager I waited 3 days for them to return my call !! I called again and spoke to Beatrice who lnformee me that the manager miss OKSANA was unavailable to speak to me !!! Never will I shop In Decathlon again as their customer service is appalling !!!”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews