Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice stuff but painfully slow delivery....items in stock so why not just send out when ordered rather than waiting nearly a week!?”

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Posted 7 years ago

“Great product range with low prices and helpful staff.”

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Posted 7 years ago

“On the phone you said I could choose express delivery that would be guaranteed within two days. However your website will only allow a guaranteed delivery of 6 days. Thanks for wasting my time.”

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Posted 7 years ago

“The product was excellent The delivery was on time I will buy from this company again Cheers PMC”

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Posted 7 years ago

“The customer service and speed of delivery was excellent. The item I ordered was exactly as described and great quality. I would definitely shop with Decathlon again.”

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Posted 7 years ago

“Excellent value for money, also goods by return post. Thank you.”

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Posted 7 years ago

“Received online order. Obvious red pen mark on white cricket trousers. Items were creased up in a ball in the bag. No care when picking. No care when packing. No paperwork in bag to make the return easy. And their returns online is crazy complicated. Might be an idea to learn from how Nike does online.”

Helpful Report

Posted 7 years ago

“I am writing to let you know about the level of service from your Giltbrook store. My wife phoned on Saturday 29th April to enquire about stock of Item 893378, yes it was available, yes in Medium, yes in Pink. We asked if we should collect that day but were assured that it would be put in a bag with our name on and that it was OK for me to collect yesterday Tuesday 2nd May. I left Huddersfield early to travel back to Nottingham so I could collect the jacket in time I then spent over 1 fruitless hour at the store with 2 assistants trying to vain to find the jacket, being offered alternatives, sending photographs back and forth to my wife trying to work out which jacket she'd reserved, speaking eventually to the manager - the jacket hadn't been reserved and had been presumably sold in the meantime. I have been assured that a replacement jacket will be posted to me free of charge so am now in the position where I have actually paid for a jacket that I actually still haven't recd but may get in 'around 7 days time' It's surely not that difficult and hardly rocket science to place an item in a bag labelled for someone and if your staff cannot manage this they should not offer this service. If anybody does ask me the level of service from Decathlon I'd have to say something along the lines of inept/clueless. Garry Perkins”

Helpful Report

Posted 7 years ago

“Was waiting for new 2016 model of Town 9 EF scooter, it appeared on their website, but with references to 2016 & 2015 models in the description so emailed for confirmation of which model it was. Was assured it was 2016 model so purchased it. They then sent me the 2015 model. Called for more info as to why, no one actually knows what the 2016 model is, including the UK Oxelo 'expert'. Don't get me wrong, the 2015 town 9 is a great bit of kit, but I was missold on the basis of a pre-sale email from their customer services that clearly stated I would get the 2016 model. They offered me a measly £10 refund!”

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Posted 7 years ago

“Ordered a pair of trainers in a size 3, sent a size 3 1/2. No response from customer services more than 24 hours after emailing them.”

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Posted 7 years ago

“Terrible experience - ordered a bike on 22nd April and was promised it would arrive on 27th April as I needed it for the 29th. Didn't receive it on 27th. Didn't receive on 28th. Was told had to wait at least until 2nd May - simply NOT ACCEPTABLE. Never ordering from Decathlon again. If I could give 0 stars, I would have.”

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Posted 7 years ago

“Disgusting service. My son has rode his bike 4 times since Christmas, I have had numerous emails back and forth from decathlon about a complaint, then the product was recalled! However I still after 3 more weeks still no further forward and still have a bike that can't be rode!”

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Posted 7 years ago

“Fabulous Fabulous & more fabulous”

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Posted 7 years ago

“One star isn't even worthy .. ordered a bike in store for my sons birthday 20th April 17 the assistant processed the ordered n stated it would be delivered on the 19th perfect I thought ! When I returned home I realised that the bike was a medium not large so I cancelled that order and orders the large instead .. on the 19th we stayed in all day waiting for the delivery to our disappointment it never arrived !!it in fact came the Nxt day at lunchtime however too late as my son wanted it on the morning of his birthday.. we opened the box and the back gears were hanging off !! I called and spoke to Sonia who advises me to walk with the bike to the nearest bike shop to get it fixed as I had no transport and send them the receipt for a refund .i asked about my refund for the first bike to be told it was being processed ..she informed me I cudnt exchange until the original bike had been returned back to them .. so now I'm £320 out of pocket for two bikes my son still as no bike and when I called to spk to a manager I waited 3 days for them to return my call !! I called again and spoke to Beatrice who lnformee me that the manager miss OKSANA was unavailable to speak to me !!! Never will I shop In Decathlon again as their customer service is appalling !!!”

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Posted 7 years ago

“Good products”

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Posted 7 years ago

“Just picked up my new bike from Coventry. Dealt with Connor who was first class and very helpful - a credit to the store and someone who knows how to deliver customer service. Thank you”

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Posted 7 years ago

“Well I ordered the table tennis table in November so it would be here in plenty of time for Xmas. I called the second week in December as it was still saying awaiting deliver. I was assured it was on route and everything was ok. I called again the third week of December to chase again I was told my order hadn't been dispatched as they didn't have the bats and balls I had ordered at the same time and that they couldn't guarantee deliver by Xmas. So much for being organised and planning ahead. Your team were totally unhelpful and basically couldn't care less that my order wouldn't be delivered in time for Xmas even though it had been ordered a month before. So basically due to the uselessness of your staff rather than just calling to say there weren't any bats which I could have got anywhere but your table will be delivered they just sent nothing. I cancelled my order the week before Xmas and ended up with a very disappointed son on Xmas day. No apology or understanding from your useless unhelpful staff. For a big company your are an embarrassment.”

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Posted 7 years ago

“I waiting for a 2 scooter to 12.04. and till 16.04. It's not coming. Maybe in one week i receive the2 scooter(for my kids). Thanks decathlon!”

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Posted 7 years ago

“Product recall handling”

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Posted 7 years ago

“We love decathlon we first stumbled upon these stores in Spain where we bought our bikes and all our walking equipment. The service is impeccable the quality for value is amazing. We now have a points card which we wished we knew about months ago!! Great staff our favourite store for all the family pursuits.”

Helpful Report

Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews