Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 out of 10 Click and Collect product different than actual order Just trying to send the order on time I guess”

Helpful Report

Posted 9 years ago

“I was very disappointed in the sizing I bought a gilet and jodhpurs for my 13 year old granddaughter I bought age 14yrs and they were not suitable they were very small the gilet looked more like a 8 or 9 year old and the jodhpurs were very short. she is not a large girl so very disappointing.”

Helpful Report

Posted 9 years ago

Hello. Thank you for contacting us and thank you for having taken your time to send us your feedback. We are sorry to hear about your bad experience with us. Our aim is to make sport accessible to everyone therefore your feedback is much appreciated. Hope your future experiences with us will be more pleasant. Have a good day!

Posted 9 years ago

“I placed two separate orders of five kits of bow and arrows from the website as Christmas presents. The items were delivered to the recipients of the gifts to save me money and so it was not until they were opened that I discovered they were all the wrong arrows. The presents were gifts for children age 10-13 and I specifically ordered arrows that had suckers on the ends to prevent any harm. ALL of the arrows delivered had pointed ends are are extremely dangerous in the wrong hands. I have not had the time nor the energy to battle with Decathlon over the web ordering process but the images on the website were NOT the same as the item delivered and I now have several family members unable to use their present because they need constant adult supervision. Really, really disappointed.”

Helpful Report

Posted 9 years ago

Dear Rachel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Decathlon may be good, but very disappointed with the Shetland headcollar and lead rope. Suggest the person responsible for buying the horse related items for the company has equine experience as this product is not what I was expecting.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry to hear that you are not happy with the product and we will pass your feedback on to the product manager. If you wish you can also leave a review on the product page. Have a nice day.

Posted 9 years ago

“After ordering my stuff and paying for it because I didn't collect within the required "5" days my stuff got sent back and I was refunded and had to start all over again. If I have paid for the order what difference does it make when I collect it?”

Helpful Report

Posted 9 years ago

Dear Joanne, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Most of the items I ordered were either much too big or much too small. The sizing was quite hard to gauge so unfortunately have to return items. For all the promo on the website about easy returns , 365 days etc I could not find any info about whether it was freepost or not. This is pretty standard for most companies & despite it not being clear on the website I've assumed I need to pay for the postage myself. I'm in Plymouth so no chance of returning for free in store.”

Helpful Report

Posted 9 years ago

Dear Francesca, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I have purchased a tennis personal coach over the internet and it is no different than any other website. Delivery was very good but after facing problems, I went to the store and it was great to deal with customer service. The low score is because I had problems with the system and have reported, received reference numbers and, more than a week later, no reply. This makes your customer service a shambles in my opinion.”

Helpful Report

Posted 9 years ago

Dear Pedro, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your order. Regarding our customer services I would like to inform you we have not received any kind of written contacts from your side, you may contact us via contact form: http://www.decathlon.co.uk/en/contactHome We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I ordered a pair of riding boots, I was sent a pair of right footed boots, these were returned and a second pair of boots were sent only this time it was a pair of left footed boots, third time lucky a pair of boots arrived this time the correct size and the correct feet configuration. All in all a very poor service, clearly they have staff with either a pair of right feet or a pair of left feet, very strange.”

Helpful Report

Posted 9 years ago

Dear Rodney, Thank you for the time you spent for giving us your feedback. We are really sorry to hear you have experienced problems with our orders and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a good day!

Posted 9 years ago

“Bought the product for a gift which is very good but it got delivered to the incorrect address about 30 miles away, took several phone calls to the delivery company charged at a high rate which cost me over £5.50 to finally have the item delivered nearly two weeks later one day after my daughters birthday. Very disappointed on this occasion.”

Helpful Report

Posted 9 years ago

Dear Franco, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries, I can see that your parcel was dispatched from our warehouse on time and we emailed you for letting you know that DHL was requiring more information regarding your address, this caused the delay. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Ordered some flip flops on the 17th Nov. Heard nothing for 3 weeks. No emails. Went into store to ask about order to be told that it was probably held up in France. Then on 6th Dec receive an email saying my refund has been processed. No explanation as to why. Lucky I didn't need the item urgently. Won't use again.”

Helpful Report

Posted 9 years ago

Dear Sarah, Thank you for contacting us. I am sorry to hear you have experienced problems with your order. Regarding your request, I would like to inform you that your click and collect order was delivered to the store and after the collection period finished it was automatically cancelled by the system and refunded. I do apologise in the behalf of Decathlon as I can see you have not received the communications due to an IT issue. Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 9 years ago

“Bought a replacement outdoor cover for out table tennis table. The price, buying process and delivery were excellent. However the cover has only been on the table for about 2 weeks and already on of the elasticated straps has broken meaning the cover blows off whenever there is a gust of wind. Am looking at how I can repair it myself as I don't want to go through the hassle of trying to return it.”

Helpful Report

Posted 9 years ago

Dear Tim, Thank you for contacting us. I am sorry to hear you have experienced problems with your new cover. Regarding your request, I would like to inform you I have just sent you an email with all the instruction the return without problems the product. Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good evening!

Posted 9 years ago

“I found the quality of the product to be poor and am frightened that it is going to break”

Helpful Report

Posted 9 years ago

Dear Janet, Thank you for your feedback. We are sorry to know that you are not satisfied with our products in term of quality. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Please feel free to contact us for any questions. Have a lovely evening!

Posted 9 years ago

“received my order promptly - however have no information when / if another item (reels of yellow belts) is going to be in stock...”

Helpful Report

Posted 9 years ago

Dear David, Thank you for your interest in our product. Regarding your request, unfortunately the yellow belt is out of stock online and at the end of the line, this means we are not expecting incoming stock in the future. I have already checked in our Decathlon stores and unfortunately they do not have stock neither. We are sorry that we do not have better news for you at the moment. Thank you for your understanding. Please feel free to contact us for any further questions. Have a lovely day!

Posted 9 years ago

“Took longer to be delivered than expected. Turned up damaged. Ended up having to visit a branch much further away and buy another. Took too long for the refund to be paid”

Helpful Report

Posted 9 years ago

Dear David, Thank you for the time you spent for giving us your feedback. We are really sorry to hear you are not satisfied with our deliveries and product as you experienced several problems with your order. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Much slower than the supposed 2 day delivery. More like two weeks.”

Helpful Report

Posted 9 years ago

Dear Garaidh, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries as I can see the warehouse experienced a couple of days of delay and DHL was not able to deliver before the 23/11/2015 instead of the estimated 18/11/2015. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I ordered for in-store collection. Weeks after placing my order I still hadn't received an email to say it had arrived. When I called the store they said they hadn't received it yet, customer services phone line said they had. When I finally got my order they had sent the wrong size and it was such a long time since I ordered that they had no remaining stock to replace it with. I had to go to sports direct instead, which I was trying to avoid in the first place!”

Helpful Report

Posted 9 years ago

“Problem with delivery made product delivery a few days longer than expected.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to review your purchase with Decathlon UK. We apologise for the delay which caused your delivery to be delivered 1 day after the estimated delivery date. We hope you are happy with you purchase and your purchase and thank you for using Decathlon. Have a wonderful weekend.

Posted 9 years ago

“I ordered a scoter for my daughter a pink colour and I got white scoter . My daughter is unhappy about it”

Helpful Report

Posted 9 years ago

“Though the products seem excellent, the use of the website could be improved. Pictures of arrows for children had to be expanded to see whether they had a notch or not, so it is possible to order the wrong type. The type we wanted was not available online. We could buy the bow but not the arrows for it. Not good!”

Helpful Report

Posted 9 years ago

“Shipped on the fourth and heard nothing since. Just told will get email on arrival Tracking usually gives current location.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,520 reviews