Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon service was speedy and return process very straight forward. Recommend”

Helpful Report

Posted 7 years ago

“Decathlon.pt never let me down. They recently had a free delivery offer, so I placed a small order for some essentials. Not only were the branded items fantastic value, but they were delivered to my door - the next day, at no extra cost! Huge thumbs up from me.”

Helpful Report

Posted 7 years ago

“I really wanted to purchase a coat that was low on stock so I thought I would try to reserve one - I couldn't figure out how to reserve it online, so the customer services representative I called kindly put me on to someone in store to reserve it the old fashioned way!”

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Posted 7 years ago

“easy to find the right department, good stock, beautiful colors and styles.”

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Posted 7 years ago

“After looking for a suitable cycle helmet for myself over various online sites I chose Decathlon. Their choice & price of helmets was the best. They delivered it within a couple of days, the fit and style was ideal.”

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Posted 7 years ago

“Good selection of products. Can always find what is needed.”

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Posted 7 years ago

“Great bike equipment for really good prices. Delivery always quick too.”

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Posted 7 years ago

“Te dan la posiblidad de recoger el pedido en una tienda de su cadena, en solo 3 dias sin tener que pagar gastos de envio”

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Posted 7 years ago

“Ordered a Table Tennis table online - delivered as and when specified. Very good condition”

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Posted 7 years ago

“We had never heard of Decathlon until a few years ago and i cannot recommend them enough. They are always happy to help, everything is mega cheap and extremely good quality even branded items are competitively priced. Love this shop!!!!”

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Posted 7 years ago

“price and quality and service and quick”

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Posted 7 years ago

“The staff helped me find the right sports wear and guided me to quality products that were not too expensive. I was also helped with some fitness equipment, and not just left to self select. Going the extra mole means I will go back for other equipment I need in the future.”

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Posted 7 years ago

“Good quality products.”

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Posted 7 years ago

“all was happy and fastly”

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Posted 7 years ago

“Very extensive range of specialized goods”

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Posted 7 years ago

“great products. great prices. fast while basket check out system”

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Posted 7 years ago

“Placed an order for a tent online for store collection. Unfortunately the warehouse did not despatch the order in time so it was delayed by a day which was a problem as we were going away on holiday and needed it. I phoned the store (Chelmsford) and a "superstar" called Jake did everything possible to get this for us in time for our holiday including actually sending a member of the store team to deliver it to me on the morning of our holiday. Amazing customer service!!! Thank you to Jake and also to Tom who delivered it for us. Hats off to Chelmsford Store but not such a good performance from the Warehouse”

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Posted 7 years ago

“Shipping was very fast, after 2 days I received my package. I got what I ordered, 2 towels, one backpack and flip-flops. Everything arrived in a nice condition without damage.”

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Posted 7 years ago

“Good price Excellent service Fast delivery”

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Posted 7 years ago

“Excellent prices and great selection of water sports gear. Fast shipping too!”

Helpful Report

Posted 7 years ago

Decathlon is rated 4.4 based on 11,520 reviews