Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, very helpful, efficient, knowledgeable and friendly staff.”

Helpful Report

Posted 8 years ago

“Very helpful customer service! Bought a pair of hiking shoes. I picked the wrong address and they were very willing to send it to the right one! Good quality of goods too!”

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Posted 8 years ago

“Look and fit great. Excellent for cold weather - obviously, if your hands are cold, those gloves won't make them warmer, but will definitely keep the same temperature. I am definitely going to buy another pair, just in case! Nice to have another pair of good quality gloves.”

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Posted 8 years ago

“Was good to start with, ordered online came quickly, wrong size (advised by your staff as sizing chart wasn't working), ordered more online to collect from store, took wrong size ones back to the shop all good collected one pair of new ones, then it goes bad as I'm still waiting for a pair to be delivered to store been a month now and I've paid for them. Been busy recently and was going to wait a month. It now I need to start chasing up. Or alternatively it should have been picked up by decathlon and a explanation given.”

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Posted 8 years ago

“A very good things”

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Posted 8 years ago

“Great product”

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Posted 8 years ago

“The items were packed well and shipped in a timely fashion and of good quality”

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Posted 8 years ago

“by providing reasonably priced and good quality sport equipment and clothing”

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Posted 8 years ago

“the quality of the products is unbelievable for the price, the Decathlon brand has nothing to envy to the most famous sportswear brand. Very reliable.”

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Posted 8 years ago

“Your website defaults delivery to click and collect and auto selects the first store in the list. If you miss that fact that it has automatically selected this delivery method you can easily have your goods sent to a store 100s of miles from you. The site should not auto fill delivery/click and collect, it should make the buyer select.”

Helpful Report

Posted 8 years ago

Dear Customer, We thank you very much for raisin attention on this faulty on our system. We have now forwarded the issue to the relevant department to get fast resolve on topic. We do apologize for any inconvenience this may caused. Thank you for your time you took to give us your feedback and have lovely day!

Posted 8 years ago

“Great products at super prices.”

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Posted 8 years ago

“Very efficient and quick service and great quality products”

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Posted 8 years ago

“My first order.....shipped wrong size 12-13 years and I ordered age 14, goods have mark on sleeve. Looks like I have received some ones damaged return item. I now have to find a way of printing of a return invoice and taking back to store, Would not order from them again”

Helpful Report

Posted 8 years ago

Dear Customer, We are very sorry that you have experienced issues with your first order with us. We are communicating the issue to the relevant department in order to better ourselves in future cases. We thank you very much for communicating your feedback to us as we would like to reach our aim and provide excellent service with great value products to our customers. We do apologize for the inconvenience this issue may caused, should you need any help with your return process, please contact our Customer Loyalty Team on 02070643000. Thank you very much for your patience and understanding and have a lovely afternoon!

Posted 8 years ago

“Bought a Quechua running bag. Cheap yet high quality, it was delivered promptly after I placed my order.”

Helpful Report

Posted 8 years ago

“Had a problem with snorkel part of mask, no problem says them and sent me a replacement mask and snorkel to my son who posted it onto me in NZ as we are there for an extended holiday. Will be getting back in touch to find out how to send back the original one soon.”

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Posted 8 years ago

“Prices are good and quality is not bad for the amount you spend.”

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Posted 8 years ago

“Great gear at reasonable prices”

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Posted 8 years ago

“Well priced, easy to use site, wide range of products, fast delivery”

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Posted 8 years ago

“Decathlon cape is perfect for cycling on the commute to work on rainy days”

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Posted 8 years ago

“They had a wide range to order from and were also at an affordable price. When ordered it came quite quick.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews