Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“eventually got the right size”

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Posted 8 years ago

“The staff are always very helpful”

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Posted 8 years ago

“Good products and kind staff, efficient customer service”

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Posted 8 years ago

“The quality of the products recieved were great and were mostly sold at a great price.”

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Posted 8 years ago

“plenty of choice and helpful staff”

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Posted 8 years ago

“Good product”

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Posted 8 years ago

“My initial order was very good, easy to place the order and delivery was punctual and straight forward. Unfortunately I had to request a change of size for two items. This process was not so straight forwards. After three weeks from sending the items back and having no acknowledgement of receipt I e-mailed my concern and got no reply. I had to telephone to get a responce, and only then was the exchange processed.”

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Posted 8 years ago

“Good value, well built girls bike. As it was click and collect, I thought the handle bars might have been tightened, tyres inflated properly and the brake blocks alligned .”

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Posted 8 years ago

“Great products offering value for money”

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Posted 8 years ago

“Wanted some cheap easy surf booties found some online for a good price and they have lasted me well”

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Posted 8 years ago

“Choice of products”

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Posted 8 years ago

“A great place to buy sports stuff at a bargain!!”

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Posted 8 years ago

“Great prices, good products”

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Posted 8 years ago

“We love Decathlon. Great prices, range of products and quality. Loved the shop but get even better bargains online.”

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Posted 8 years ago

“I'm not sure Decathlon has ever done anything to take full credit for my happiness”

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Posted 8 years ago

“Bought vouchers online - very straighforward AND email delivery at specified time was a nice touch”

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Posted 8 years ago

“Love my warm trendy jodhpurs. And just £25”

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Posted 8 years ago

“Items arrived quickly and reasonably priced,????????”

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Posted 8 years ago

“as expected”

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Posted 8 years ago

“Prompt delivery.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews