Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,516 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think Decathlon is very good for a great number of sports and cycling is my main one. There is a good selection of cycling equipment and the Staff in store are very helpful. I find the prices for components and clothing very competitive. Decathlon also has a very good return policy for clothing and components. I highly recommend this company.”

Helpful Report

Posted 8 years ago

“Great fin, excellent for beginners! I found it from this review of all the freediving fins on the market http://www.angusandvivianadventures.com/complete-guide-freediving-fins/”

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Posted 8 years ago

“Right stuff, fast & cheap”

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Posted 8 years ago

“I feel extremely disappointed about Decathlon online store system. Really poor build, confusing and wrongly related links. So shame about this store! I was expecting a clearer system, more efficient and easy to use. I am totally not happy with the way your website is build, very confusing and unclear. several links for the same details, but these links are well hidden in different places. Poor management of the website system!!! I have changed/updated several months ago my details address under “my personal details” link. However, who would think that there is another, totally different place, under another link, few rows down the same page, link that has again two address option: one for billing and one for delivery address. Ok, I would say, you want to have the option to add more addresses, that is a good idea. But why on earth this has to be in a totally different place, under a different link, and to create the “my address book” as a separate option? Why someone who changes the address in one place has to go and walk through the rest of website under a different link to do so. Why not in the same place, under the same already opened page, on “my personal details”, why has to be separate? And you would go to check a different link only if presumingly you have already thought that “it has to be another place, this one here is not enough” for more updates on my details/address. What is this?...a catch 22 game? Whoever build this web system need to go back on school for basic web development principles. If this system is clear and intuitive I am the Pope, the bishop of Rome… which I am not. If you restructure the system of your website I might return back to you if not …I am happy with amazon online store. Sincerely yours, CostinD”

Helpful Report

Posted 8 years ago

Dear customer. Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received for your purchasing at Decathlon and we really appreciate your review as we are trying to improve our services every day. We will forward your enquiry regarding our website to our Digital team who will take this in consideration for the future. Please do not hesitate to contact our Customer Loyalty team on 0207 064 3000 to ask for an alternative and more convenient solution. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 8 years ago

“Great quality products - look good and well priced”

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Posted 8 years ago

“Good product. Prompt delivery.”

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Posted 8 years ago

“easy to use website and quick delivery. wide range of products”

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Posted 8 years ago

“excellent product at a sensible price”

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Posted 8 years ago

“Very good website - easy to use and lovely products as well which are reasonably priced. I am now a regular returning customer!”

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Posted 8 years ago

“Bought a Thule cycle carrier, was as described, much cheaper than elsewhere and arrived promptly and safely.”

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Posted 8 years ago

“Great selection of sports gear and fantastic prices. Customer service great too. My only complaint would be that sizes are smaller than expected and this can cause problems especially when ordering online. Returns are easy though.”

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Posted 8 years ago

“I've been shopping a Decathlon for a couple of year now and I honestly have never had a bad experience or more importantly a bad product...highly recommend. Great value, great products and fab service!”

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Posted 8 years ago

“Triban 540 Road Bike ordered. Delivery wasn't particularly fast and when the bike arrived it had a small chip on the cross bar. So why 5 Stars... Decathlon bent over backwards to rectify the fault. They instantly offered a number of solutions, from a full refund to a partial refund if I kept the bike. Without asking, they even offered to a the next model up (as my one was out of stock). Unsuppased after sales care, which in today's cut throat market place is so often lacking. Thanks Decathlon, 'I will be back'!”

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Posted 8 years ago

“Product was of good quality, fitted well and delivered as appropriate”

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Posted 8 years ago

“My items didn't turn up! I got the email to say they were dispatched but they never got delivered. The next thing I knew I had been given a refund! So I am still in need of my cycle equipment.”

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Posted 8 years ago

Dear customer. Thank you for contacting us and spend your time to giving us your feedback. We are sorry to hear that you have experienced problems with your online order. Regarding your request, we would like to suggest you to contact our Customer Loyalty team at 0207 064 3000 or via customer.enquiries@decathlon.com who will be able to look into your case and find the most suitable solution for you. Thank you for your understanding. Have a nice afternoon!

Posted 8 years ago

“Arrived quick and easy good solid product compared with similar models. Very happy”

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Posted 8 years ago

“Good quick service no problems with returns”

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Posted 8 years ago

“Perfect customer service. When horse ridding shoes appeared to have a defect, customer service offered an immiediate replacement or refund. Items that I've bought were very high quality & affordable. I highly recommend Decathlon !”

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Posted 8 years ago

“I needed some sports underwear very quickly for a weekend away - I ordered online and collected from the shop the next day!!”

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Posted 8 years ago

“Just received an XL jacket, the quality looks quite good but the size is way out. I have had Medium size jackets bigger than this, i just hope that the next size up fits. Its a bit annoying that you have to pay for the return cost as most mail order firms now are free returns.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,516 reviews