Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to Decathlon in Surrey Quays to get my bike seat adjusted. Apparently, the seat post was too small, but they tried to adjust it anyway. They broke the ring to adjust the seat post in the process. I didn't have a choice but to buy a new seat post from Decathlon, as they broke my bike and I couldn't put the seat back in. Without asking, the guy installed a new seat post, which was much more expensive than what I wanted to spend on this. He also told me that the ring was broken, as if he had forgotten that he himself broke it just a few minutes before. Not a very customer friendly experience.”

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Posted 8 years ago

“I am super impressed with Decathlon. We ordered ski-gear from head to toe for a family of five all using the sizing guide on the website and every single item was spot-on. Great prices and super quality to top it all off! Thank you Decathlon!”

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Posted 8 years ago

“The quality of the products recieved were great and were mostly sold at a great price.”

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Posted 8 years ago

“I love the products and the price!”

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Posted 8 years ago

“My E-Bike had an issue and stopped working. I took it back and they were very kind to replace it since I am on crutches and it´s the only way of going to the shop. I appreciated very much the act of kindness. Thank you for a great customer service.”

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Posted 8 years ago

“Absolutely unacceptable to not ship order for more than 4 working days after order is placed and payment sent for products marked as in stock!!! Will never again purchase trough Decathlon if there is a way to purchase from other store!!!”

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Posted 8 years ago

“Great website, great delivery options, great equipment, great prices, watch the sizes though, a lot of clothing is made very small, however, their returns policy is second to none. First class!”

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Posted 8 years ago

“plenty of choice and helpful staff”

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Posted 8 years ago

“I purchase my sports gear in France and Spain so I'm happy to be able to use the store in Sheffield now but it would be great to have more stores in England.”

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Posted 8 years ago

“Item was guarenteed delivery. Arrived nearly a week after that. Had to spend £12 on data as I was abroad to sort out friends to collect. When they tried they were denied the package. Terrible service and minimal communication from you.”

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Posted 8 years ago

“Good products”

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Posted 8 years ago

“2 orders: one successful, the second terrible”

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Posted 8 years ago

“Good product”

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Posted 8 years ago

“speedy service, good price and quality products”

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Posted 8 years ago

“Good timing. Amazing prices.No waiting.Huge car park”

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Posted 8 years ago

“On the Black Friday sale I bought 3 pairs of trainers for £2.99each wich were a bargin as I was going on holiday in December.Also a few tops and some fold up kids bags in a pouch..”

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Posted 8 years ago

“Good range of equipment Good quality of equipment Delivery to an ASDA store near to home. When in store, easy to get advice and try before you buy”

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Posted 8 years ago

“My initial order was very good, easy to place the order and delivery was punctual and straight forward. Unfortunately I had to request a change of size for two items. This process was not so straight forwards. After three weeks from sending the items back and having no acknowledgement of receipt I e-mailed my concern and got no reply. I had to telephone to get a responce, and only then was the exchange processed.”

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Posted 8 years ago

“Helpful, knowledgeable and pleasant staff thoughout store”

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Posted 8 years ago

“Reasonable prices, quick delivery although had to wait for almost a whole day, need to look at that! Other than that, good service, I'll shop again next time.”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews