Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to send my order back for a bigger size. Replacement was sent out straight away. Service was excellent”

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Posted 8 years ago

“Have bought from decathlon in the past and that is how I chose to buy again. The clothes that I purchased have been washed time and time again and”

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Posted 8 years ago

“Excellent delivery price and quality of goods delivered.”

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Posted 8 years ago

“The quality”

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Posted 8 years ago

“products always available and delivered in time”

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Posted 8 years ago

“I love the quality, variety, availability of sizes too. I got walking boots in 2008 from Decathalon & only just replaced them for 2017. That's how good their goods are. Excellent in every way.”

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Posted 8 years ago

“On time, good quality”

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Posted 8 years ago

“Love the product”

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Posted 8 years ago

“Good customer service and pleased with garments (good quality, great price and sizing accurate). Will definitely use them again.”

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Posted 8 years ago

“The member of staff who served me showed excellent product knowledge and she asked all the right questions relating to my requirements. I left the store in Team Valley with confidence that my purchase of a particular base layer was the right choice. Proof of this has been in the wearing of the item on several occasions and I have not been disappointed yet. Thank you!”

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Posted 8 years ago

“Fantastic range of equipment at competitive prices”

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Posted 8 years ago

“Excellent prices and good customer service”

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Posted 8 years ago

“Good looking and it's really comfortable when wearing outdoor.”

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Posted 8 years ago

“Great prices...efficient delivery service and goods perfectly packaged!”

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Posted 8 years ago

“Excellent service, very quick and efficient. Sizes were to small, sent back and recd my adjusted order within a few days”

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Posted 8 years ago

“Fantastic range of Quecha bags.Excellent package pickup arrangements and good clear communications.”

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Posted 8 years ago

“Always my first choice. I found the quality is very good compared to sports direct as I was buying from there but I found their quality of product is very cheap. so I moved to decathlon. From ordering to collection or return. Easy process. Friendly staff. No questions. Online is very good. But I can't find what I need in store.”

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Posted 8 years ago

“Fantastic selection of sports clothing and gear”

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Posted 8 years ago

“Very happy to have Decathlon. There is always plenty of choices of clothing and equipment for different sports, unlike in the traditional shops, limited mostly to the mainstream kinds. Never mind the prices which are much more reasonable and than of course shopping online saves time. Quite happy with free delivery for over €70, think fair enough. Thank you”

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Posted 8 years ago

“Very prompt, very good value, quality seems good, no issues with sizing.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews