Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ladies leisure shoes I ordered proved to have manufacturer sizing errors (twice!!). It was annoying and a hassle to send back twice but the customer service and no quibble returns and very fast delivery was refreshing and made up for it. Would shop with Decathlon again. Great service.”

Helpful Report

Posted 8 years ago

“I have never provided feedback to a store before but was so pleased with the service provided in all my dealings with Decathlon. I ordered online, service was first class. All items purchased for forthcoming ski holiday were of a really good quality, washed well and very reasonable priced. IStaff in store were very helpful and friendly. I would recommend Decathlon to anyone.”

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Posted 8 years ago

“quick and easy service”

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Posted 8 years ago

“The order came S stated and you communicated the process through out. Product was good value for money.”

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Posted 8 years ago

“Order delivered on time to store and easy to collect”

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Posted 8 years ago

“Always a great range and quality at sensible prices. Sizes are on the small size tho. Something for everyone. Wish we had one in the South West.”

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Posted 8 years ago

“Prompt service with quality products at fair price!”

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Posted 8 years ago

“Excellent range of stylish ski kit at a very good price. Well designed with all the features you need. i can't hire the full kit for the same price.”

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Posted 8 years ago

“I always find what I needand the prices are affordable - but it's still great quality! It's my go to place for sportswear!”

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Posted 8 years ago

“good value for money”

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Posted 8 years ago

“Excellent kids ski clothing. Quality for price amazing. Very prompt service. Would use again & recommend.”

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Posted 8 years ago

“Excellent Service and Staff So Helpful at Lakeside Branch Luv The Store. Excellent Fishing Range. Love Decathlon”

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Posted 8 years ago

“Very happy with the service”

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Posted 8 years ago

“very good service”

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Posted 8 years ago

“6 months now training for ultra trail running, saved a fortune in winter clothing with Decathlon. Good quality technical clothing at a budget price. Wish I had”

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Posted 8 years ago

“Ordered various items online to be delivered to store. Ordering easy and items delivered promptly to store and readily available for pick up!”

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Posted 8 years ago

“Good choice, great price. Made good on the delivery promise. Tracked all the way. Proper job!”

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Posted 8 years ago

“very helpful staff, nice to see a uniform which looks good too. as we have only shopped by internet was a bit shocked that the shop only holds certain stock and colours but understand why, so much choice.online Did like and would recommend these shops for people especially with Children for them to see and try the bikes and no doubt adults too. Clothing sizes due differ so tops brought for me to small but wife's claimed them.”

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Posted 8 years ago

“My first parcel did not arrive (although Royal Mail track and trace said that it had been delivered) - I contacted Decathlon, no quibbling - simply apologised and replacement item sent out straight away.”

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Posted 8 years ago

“Lots of variety to choose from, great prices, speedy delivery and very happy with all purchases received! Excellent quality gear for very reasonable prices. Thank you!”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews