Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great racing bike for my son's 12th birthday at at great price.”

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Posted 8 years ago

“Estimated delivery by 15th so I ordered online on the 10th. I needed the items for the 17th and planned to pick them up. I had them delivered to Derby because I was visiting family there on 16th and knew I would be able to pick up. They didn't arrive by the date, not even by 17th so I had to make an extra trip to Decathlon to buy the exact same items so I had them in time for my activity on 17th. Then when the items arrived on 19th I had to make an extra trip to Derby to collect items I had already purchased and paid for twice, in order to return the online items cos I didn't need 2 sets! Absolute nightmare, I wouldn't use Click and collect again.”

Helpful Report

Posted 8 years ago

Dear Sarah, We are very sorry to hear about the delay on your delivery. Unfortunately we have experienced major delays during this period with our deliveries and we are truly apologetic that is has effected you. We have now forwarded your feedback on our delivery services in order to improve in the future and are hoping that next time we would be able to serve you better. Should you ever wish to order via Click&Collect option again and would not wish to proceed with collecting your order, please contact our Customer Loyalty Team on 02070643000 or via our website: https://www.decathlon.co.uk/contact-us.html in order to avoid making an other journey in to the store just to get the parcel refunded and our Loyalty Team will be happy to process it for you online. Should there be any further ongoing issues regarding this refund, please contact our team to get it resolved. We thank you again for your time and patience and would like to wish you a lovely day!

Posted 8 years ago

“Goods arrived promptly and well packaged. Very good service.”

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Posted 8 years ago

“Great range, excellent quality and speedy service”

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Posted 8 years ago

“I placed order for a number of items, waited a week for delivery but nothing arrived phoned customer service to be told the was something wrong with the order and it could not be released. Long story shorty took a week of me calling twice a day to get the one item removed from the order so the rest could ship. No apologies from decathlon at all. Products that arrived are very good but online service rubbish.”

Helpful Report

Posted 8 years ago

Dear Customer, We are very happy to hear that you are satisfied with the quality of our products. Our aim is to provide the same quality service to our customers from the very beginning of the purchase till the after sales services, however it seems like we were unable to reach our aim and provide the excellent customer service we would wish to provide to our customers. We are really sorry to hear about your unpleasant experience with our online services. Your feedback is much appreciated and will be forwarded in order to improve our services. We thank you very much for your time you took to give us your feedback and would like to apologize for any inconvenience this issue may have caused. Thank you for you time and have a lovely afternoon!

Posted 8 years ago

“Speedy delivery and reasonable price”

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Posted 8 years ago

“Staff were rude and unhelpful.”

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Posted 8 years ago

Dear Customer, We are truly sorry to hear about your unpleasant experience in shopping with us. Our aim is to provide excellent customer service and be available for our customers, however it seems like at this occasion we were unable to meet our standards, which for we are truly apologetic. Should you wish to provide further information regarding this issue, please contact our Customer Loyalty Team on 02070643000 on weekdays from 8 am-8 pm, on Saturdays from 9 am till 6 pm or on Sundays from 11 am till 6 pm. We thank you for your feedback and would like to wish you a lovely day!

Posted 8 years ago

“Good and fast service. Always ready to answer questions and help solve problems. You have a very high quality stuff.”

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Posted 8 years ago

“Very slow comms and over two weeks to post an item”

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Posted 8 years ago

Dear Graham, We are truly sorry to have been causing you frustration with our delayed responses. We are working on our Customer Service Support, shipping speed and response time and hope the next time we will be able to provide satisfactory service. We thank you very much for your time and feedback and would like to wish you a lovely afternoon!

Posted 8 years ago

“Decathlon.co.uk is the best online sport shop I've ever had. - cheap price - good product's quality - excellent online customer service”

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Posted 8 years ago

“Your equipment clothing and products are all at the right price for everybody with enjoy sports of their choice and if you ever build Decathalon in Canteberry or in the area of CT1 .I might even leave my job to join your company”

Decathlon 5 star review on 24th January 2017

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Posted 8 years ago

“Just a great shop. Quality items from known and unknown names, at great prices.”

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Posted 8 years ago

“Parcel should be at Decathlon ready to pick up by sunday but it take them up to thursday. I bought two pairs of trainers, they same size but one are to small”

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Posted 8 years ago

Dear JUSTYNA, We do apologize for this issue caused in your order. We thank you very much for providing your feedback. It is much appreciated in order to better our services in the production and delivery as well. Please be advised that you have a 365 days period to return the products to us for a refund or an exchange. We thank you again for your time and patience and would like to wish you a lovely evening!

Posted 8 years ago

“Great products at a great price”

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Posted 8 years ago

“Communication has been really frustrating and the whole order was a disaster from start to finish. Issues still not resolved despite emailing/contacting numerous times. Very disappointing as expected more”

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Posted 8 years ago

“I get ordered products 4 days later then I want”

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Posted 8 years ago

“Great products at a decent price.”

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Posted 8 years ago

“Great prices, great products!.”

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Posted 8 years ago

“Really good quality item at a very good price, problem free delivery.”

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Posted 8 years ago

“excellent very nice prices and good quality”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews