Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great store - value for money”

Helpful Report

Posted 8 years ago

“I am super impressed with Decathlon. We ordered ski-gear from head to toe for a family of five all using the sizing guide on the website and every single item was spot-on. Great prices and super quality to top it all off! Thank you Decathlon!”

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Posted 8 years ago

“I love the products and the price!”

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Posted 8 years ago

“My E-Bike had an issue and stopped working. I took it back and they were very kind to replace it since I am on crutches and it´s the only way of going to the shop. I appreciated very much the act of kindness. Thank you for a great customer service.”

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Posted 8 years ago

“Great website, great delivery options, great equipment, great prices, watch the sizes though, a lot of clothing is made very small, however, their returns policy is second to none. First class!”

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Posted 8 years ago

“I purchase my sports gear in France and Spain so I'm happy to be able to use the store in Sheffield now but it would be great to have more stores in England.”

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Posted 8 years ago

“Good products”

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Posted 8 years ago

“speedy service, good price and quality products”

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Posted 8 years ago

“Good timing. Amazing prices.No waiting.Huge car park”

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Posted 8 years ago

“On the Black Friday sale I bought 3 pairs of trainers for £2.99each wich were a bargin as I was going on holiday in December.Also a few tops and some fold up kids bags in a pouch..”

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Posted 8 years ago

“Good range of equipment Good quality of equipment Delivery to an ASDA store near to home. When in store, easy to get advice and try before you buy”

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Posted 8 years ago

“Helpful, knowledgeable and pleasant staff thoughout store”

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Posted 8 years ago

“Reasonable prices, quick delivery although had to wait for almost a whole day, need to look at that! Other than that, good service, I'll shop again next time.”

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Posted 8 years ago

“very good website. easy to navigate and very informative. ordered into store - very simple to pick up”

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Posted 8 years ago

“Great products and range with value for money.”

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Posted 8 years ago

“Nice people and great prices.”

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Posted 8 years ago

“The running, hiking, climbing and mountaineering Decathlon products that I have used have continually proven themselves to be of excellent quality despite being considerably less expensive than similar offerings from other manufacturers. My only criticism would be that there isn't enough information about some of the products: there aren't any reviews by mainstream hobby magazines or bloggers etc and there isn't enough information about some of the fabrics on the Simond jackets: for example, how to care for the waterproof material and specifics about the elusive "Novadry" fabrics used. More information would encourage consumers to buy your products more often.”

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Posted 8 years ago

“Excellent quality and service”

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Posted 8 years ago

“Fast delivery good product thanks”

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Posted 8 years ago

“Very knowledgeable friendly staff. Excellent quality products for all sports and pastimes at very reasonable prices. Unbeatable!”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews