Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value and good quality products.”

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Posted 8 years ago

“I received my order and whilst opening one of the packages I sawa white silky type coating on the sweater as i was rubbing it to see what it was i saw at least 3 huge maggot type insects crawling around in there. I have a phobia and this was a horrifying experience for me. so much so that when i managed to call decathlon to explain I was having a a panic attack on the phone and they seemed completely not bothered about it even asking me why i was calling. They didn't follow up with me. I have been put off buying from you again. I still think about it it was disgusting. I expected much better customer service from Decathlon.”

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Posted 8 years ago

“Great selection of products at great prices. Nice been able to try other sports without breaking the bank.”

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Posted 8 years ago

“First time used. Great service & picked up from local Asda which was so convenient. Kept me informed throughout. Impressed!”

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Posted 8 years ago

“The item took a long time to arrive but they sent me a voucher as an apology. Handy to be able to collect from asda for free.”

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Posted 8 years ago

“Cost ,availability ,speed”

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Posted 8 years ago

“Fast friendly no quibbling . Great service specially as it was just after Xmas and REALLY busy ???? wish all shops were this good .”

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Posted 8 years ago

“Good quality of the products”

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Posted 8 years ago

“Great customer service and fast delivery”

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Posted 8 years ago

“Despite my order being picked by Thursday 15 December it didn't arrive at my chosen pick-up location until lunchtime on Wednesday 21 December by which time I had left for my Christmas break and had to go without the presents that were in this delivery. Nobody answered the helpline number when I was trying to enquire as to when the parcel would be delivered and a message to your Facebook page was ignored until the parcel had been sent to the pick-up location.”

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Posted 8 years ago

“Sizing was ridiculously small and long winded return/ replacement”

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Posted 8 years ago

Dear Customer, thank you for the time it took for you to give us your feedback. We do apologies for the way you feel about the sizes of the products and the exchange process you had to go through to return them. We will pass on your review to the correct team where they can work on improving the sizes. Here is the link to the size guide of our current products if you wish to purchase from us again. https://www.decathlon.co.uk/size-guide.html

Posted 8 years ago

“Ordered a Christmas present really late (Tuesday before Christmas) and the due date was 29/12/16 however I received it before Christmas which was amazing service. Very happy customer :)”

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Posted 8 years ago

“Poor communication, not proactive when solving issues and the onus is on the customer to chase when things are not delivered.”

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Posted 8 years ago

“Well updated with delivery details, fast delivery times. Had not received an ordered item but when i contacted customer service the item was delivered without delay. Excellent service and product.”

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Posted 8 years ago

“Sensible prices for products that are at least good, if not very good.”

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Posted 8 years ago

“We ordered items at the beginning of December for Christmas presents. We got an email a couple of weeks later stating the 1 of the items was out of stock. We emailed customer services to find out when the other items would be delivered, getting the reply of check your account. The Christmas presents finally turned up sometime after Christmas. Thank you Santa.”

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Posted 8 years ago

“Fast service”

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Posted 8 years ago

“Very happy with product. Quite slow delivery which was to be expected over the Christmas period. Overall, happy. Thanks.”

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Posted 8 years ago

“Quick despatch”

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Posted 8 years ago

“Fast and reliable delivery, great products at great prices. My ballet wrap top is amazing. The quality is second to none. I'm smitten!”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews