Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was OK until it went through and then I discovered the item was being shipped to me and not the person for whom it was intended. There was no apparent place to insert this information. However I was able to intercept the order before it was sent and hopefully it arrived safely and in time. Good selection of goods to chose from and efficient processing otherwise.”

Helpful Report

Posted 9 years ago

“Please Emma at decathlon stop sending me emails, I have unsubscribed three times and keep being inundated with them. Great shop and service though.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We can see that your email communication has been switched off therefore you should not be receiving anymore email communication. Please be aware that this can take up to 10 days for this process to be complete. If you are still experiencing problems please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“Disappointed at amount I had to pay to return goods - most other companies have free returns. For this reason, I'm reluctant to order from Decathlon again.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We do not have a free returns policy and this is stated in the returns information on our website. http://www.decathlon.co.uk/return-policy.html You are able to return online orders to our stores which is free of charge. Have a nice day

Posted 9 years ago

“Howdy, I am generally satisfied with the service. However, there were a couple of occasions where the adding to basket -> checkout process failed because of a software bug and there also seemed to be incorrect reporting of the stock availability. The use of signed-for delivery service is not really useful to me as I have things delivered when I'm at work. Regards, Felix Dansey”

Helpful Report

Posted 9 years ago

Thank you for having taken your time to send us your feedback. We appreciate your comments and we take them into consideration to improve our services as our aim is to make our customer's journey easier. Hope to see you again in Decathlon soon. Have a nice evening!

Posted 9 years ago

“Hi, My order was not received DCUK2005119.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. I can see that your order was returned to us by the carrier and from communication with the customer service team you have been refunded. If you are still having problems or have any questions please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“Good value clothing and equipment Poor customer service: sold wrong sized bike despite going in for fitting; two weeks delay in delivery despite calling ahead and told will be on time; follow up for service and again told couldn't accommodate me despite calling ahead! If you know what you want then good value but don't expect much in terms of advice or help!”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We can see that your bike was collected from the store 2 days before the estimated delivery date . If you have a different order on another account please let us know and we can try and solve the problem. We are sorry to hear that you experienced problems with the fitting of the bike and getting a service in the workshop. If you wish you can leave a store review by selecting "my store" on our website. Have a nice day.

Posted 9 years ago

“Ordered some hiking back packs that were on offer. Backpacks were received on time but quality was not up to the standard I was expecting. The material appeared quite thin and not substantial enough to hold a decent amount of weight. Service overall was decent.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are happy to hear that you were pleased with the service you received. If you are not happy with the product you have the option to return this. You can find more information on this process here http://www.decathlon.co.uk/return-policy.html You can also leave a review directly on the product page of our website. Have a nice day.

Posted 9 years ago

“530 exercise bike, good product but supplied with wrong adapter. Took 2 attempts to get it sorted but 2nd time part arrived next day. Will use decathlon again, having since bought kit & trainers”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry that your exercise bike was missing the adapter but we are happy to hear that you know have this and like the products. If you are having any problems please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“Your website is a bit ropey...not convinced I got the right sizes sent to me on 2 items. Prices are good and in store experience is great. However, lots of improvements needed on website. Need new ecommerce & service solution. Call me at Oracle!”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are constantly trying to make improvements to our website but do rely on the feedback of our customers. If you wish to give us more information about where you were having problems you can contact us here http://www.decathlon.co.uk/en/contactHome Have a nice day.

Posted 9 years ago

“cant remember what I bought so I guess it must have been ok!”

Helpful Report

Posted 9 years ago

“I have been Decathlons biggest supporter for many year's have introduced my family and friends to your store and products. very dissatisfied with a recent click and collect item return. Despite spending £2.80 to return an item I found out only way replacement could be dealt with is through click and collect. I LIVE 100 MILES FROM MY NEAREST DECATHLON. someone needs to get a thinking cap on. I have spent hundreds of pounds in your stores all over Europe over a 15 year period.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. The reason that your replacement was required to be sent to the store was because your original order was a click and collect order and we are unable to change between different order types. We have since refunded you the full amount so if you wish to have the item still you can place a new order and select delivery to your home address. If you have any further questions please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“I was happy with the items from Decathlon, however I'd paid extra for courier delivery by DHL as these items were required for a kayaking training session on a specific date. DHL failed to deliver in time, firstly claiming they could not locate my address, then secondly a day later stating delivery could be made at 8pm on the date required. The items were required for 6pm. This is the reason I have not purchased from Decathlon since. Whilst happy with the Decathlon service, the extra paid for the courier and failure to deliver in time soured the experience and has put me off using Decathlon online again. Kind regards Andrew Huddart”

Helpful Report

Posted 9 years ago

Dear Andrew, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I can see that we already discounted the shipping costs and offered you a promo code, let us know if we can do anything else to help you. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Your website shows some items then when you scroll down you can opt to see more. This is time consuming and annoying when you can't see the items on successive pages.”

Helpful Report

Posted 9 years ago

Dear Mythili, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Every year on our annual visit to England we buy a quantity of Kalenji socks Eliofeel High White (Item 534169). For years we have been very satisfied with these socks as they were made with a high percentage of cotton. The current socks are made from 94% polyamide which have a very unpleasent feeling even when touched. Unfortunately we do not live in England otherwise we would changed them. Yours Sincerely Aliza Havkin mikehav1@013.net”

Helpful Report

Posted 9 years ago

“The products and delivery were as promised. The obligatory customer registration, however, was unnecessarily detailed, and I have since been getting unwanted emails that I can't unsubscribe from without closing the whole account. Worse, there seems to be no way to delete the account without contacting a store.”

Helpful Report

Posted 9 years ago

“There is not always a good range of sizes when the items are reduced to a good price”

Helpful Report

Posted 9 years ago

“Happy with the service itself. As far as the products go, the trousers were fine but the hem on the jacket keeps curling up at the back. Not ideal when you're trying to keep your work clothes dry.”

Helpful Report

Posted 9 years ago

“From giving the order via internet to receiving the goods, not quick enough. Compared to Amazon, you need to find a quicker way of despatch. My parcel took ages to arrive and I thought at first it had gone adrift. Apart from this, everything else ok.”

Helpful Report

Posted 9 years ago

“Disappointed my parcel arrived late into store with no apology from the staff when I called to query where it was just a simple well it will be there another day”

Helpful Report

Posted 9 years ago

“My initial interaction through the website and booking to collect the item was smooth and efficient. When I went to the store to collect the items, it was a challenge to find a staff member to assist me and when i finally managed to find a member of staff, the girl could not track my items and after numerous questions to other staff she finally located the items after approx 15 mins. This last part of the service let the entire process down.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,520 reviews