Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They had the perfectly fitting leggings for me and the leotard and shorts for my grandaughter's Christmas present.”

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Posted 8 years ago

“Excellent customer service 5 ?? X”

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Posted 8 years ago

“Products as described and very good quality fit nicely on my boys how loved it”

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Posted 8 years ago

“Ordered online, click and collect. Was able to track my goods and pick up in store. Goods all as described boxed up and on time. Great service.”

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Posted 8 years ago

“Brilliant service, super fast delivery of my running torch.”

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Posted 8 years ago

“They had some table tennis products which I wanted at really good prices, a lot cheaper than anywhere else. I would have purchased more, but some were snapped up while I was choosing. They don't hold a large range, but if its something you want then snap it up while its in stock. On top of that the service was quick and efficient. Its worth browsing on a regular basis.”

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Posted 8 years ago

“Great stuff and good delivery”

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Posted 8 years ago

“Order delivered promptly”

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Posted 8 years ago

“Table tennis delivered as promised and high quality piece of kit!”

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Posted 8 years ago

“Excellent service and quality of goods that I purchased.”

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Posted 8 years ago

“I had ordered some items and when I received the dispatch notification I have realized that the delivery address was wrong. I called the contact centre and the guy who answered my called was very polite and he immediately contacted the courier. I received the delivery the very next day at the new address! Cheers guys!”

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Posted 8 years ago

“Good quality product at a very good price and the staff were great, very friendly and helpful”

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Posted 8 years ago

“Easy to order, fabulous item and an ok delivery. Opted to collect from a pick up point which was delayed because the lock up was broke. So a tad inconvenient. But love my jackets & would shop again for sure. Great value for money”

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Posted 8 years ago

“Simple process. Great value product. Helpful staff.”

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Posted 8 years ago

“thank very good”

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Posted 8 years ago

“I always like to buy at Decathlon becouse you have very good quality products.”

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Posted 8 years ago

“Good price good quality good service????”

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Posted 8 years ago

“Wanted to get a larger ski jacket at short notice, as daughter going away in a week for ski season, but sold out online, rang head office who advised me which stores had the jacket. My local store then contacted these stores for me and got the jacket in within 2 days. Fabulous service, can't thank them enough”

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Posted 8 years ago

“Fab price and quality. Sports direct have a lot to learn. Love you guys.”

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Posted 8 years ago

“The item I ordered arrived promptly, in fact it arrived early, and was well packaged.”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews