Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,519 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My day was totally spoilt by one of your counter service lady at Center point half an hour ago. I went there to exchange a leaking air mattress with a receipt presented. She claimed that there was no record under my name/my husband's name. She even said it could be bought from carousel then exchange at your place. I was so hurt as it was really bought at your shop. I suggested to check on CCTV, or to check on the receipts. She just wanted to brush me off and insisted can not change. If it was not brought in your store, why would I want to insist? It was not helpful just to argue with me that you couldn't find the specific record under our name. And it hurts customers by doubting their dignity. The issue was handled well by staff Abdullah. His customer service was excellent. He was very patient, professional and helpful. After we showed him the receipt, the bank account statement. He checked the record in computer and scan the item. It PROVED that we really bought it in your store. It cleared all the doubts. If at the begging the other lady was able to do that, it won't hurt customer's feeling at all. Yes. You definitely have the right to check. But the lady was just assuming and not checking properly when handling my case. It is the the money matter, but it hurts me. It embarrassed me to argue over the counter. It made me so angry as I bought the item in your store and you kept on saying it was not. I am still very upset after coming back home. But I really want to thank Abdullah at Center Point branch for helping us. He deserves five starts. Thank you, Abdullah!”

Helpful Report

Posted 2 years ago

“Good selection of items but difficult to get hold of store when calling to make enquiries. No central call system to inquire out online order.”

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Posted 6 years ago

“en españa es la tienda con mejores precios”

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Posted 7 years ago

“They're fast in their delivery”

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Posted 7 years ago

“They have pretty girls attending customers”

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Posted 7 years ago

“good prices.but parcel a bit untidy like other shop.shoes and sunglasses no box.”

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Posted 7 years ago

“Product is great (camo.coat) the delivery system however is appalling.”

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Posted 7 years ago

“Nice stuff but painfully slow delivery....items in stock so why not just send out when ordered rather than waiting nearly a week!?”

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Posted 7 years ago

“The initial e mail implied the order was ready to collect but this was not the case. The second e mail came through as I was waiting. I was there for a considerable time! However the products were all there and were satisfactory”

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Posted 8 years ago

“You have a great selection of products on line. You also value your customers as you have me a £10 evoucher when my order was messed up”

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Posted 8 years ago

“Competitive prices, good range”

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Posted 8 years ago

“I got the delivery on time, however one of the products (a pair of yoga trousers) had a ladder upon receipt. That disappointed me.”

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Posted 8 years ago

“2 orders: one successful, the second terrible”

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Posted 8 years ago

“Love this shop but only 3 stars as nearest store is a 2 hour drive away, and you can't always trust the size guides.”

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Posted 8 years ago

“Best prices for fairly decent items”

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Posted 8 years ago

“I wanted to buy some mittens for the winter but there was a limited selection in store. There was a larger selection on line and I ordered a pair, size L. However, on receipt the mittens were too small. I'm not a big person, 1.70m, with "normal" size hands so I was disappointed that the large size didn't fit.”

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Posted 8 years ago

“The order was fulfilled as required however it took too long for the order to be delivered to Asda for collection. I think you should aim to improve the click and collect time line, use Amazon as a benchmark.”

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Posted 8 years ago

“I think the online store needs to be worked on and needs to be more user friendly. Stores can be quite untidy and needs to be better staffed.”

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Posted 8 years ago

“Great price for the football boots we wanted. .cheapest we found online or instore. Great choice of local collection points. Wrong size boots sent but we've made do with thicker socks and also disappointed that boots came without a box. Would use again if timescale allowed for exchanging goods.”

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Posted 8 years ago

“Prompt delivery”

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Posted 8 years ago

Decathlon is rated 4.4 based on 11,519 reviews