“I ordered a print. Delong charged me $39 (Australian) for the print, then $65 for postage. USPS International Priority. Tracking information was sent. After a week it still hadnt been picked up by USPS. I tried using the Delong support line and have had no response. An absolute rip off. Delong is going to make more money out of the postage than the product. Moral of the story is dont order online from Delong.”
Hi Jon,
Very sorry that you are upset with us, however, you did receive the print in 10 days, we did respond to your emails and you knew that shipping to Australia cost more than the product when you purchased it. For the record, your shipping actually was 50.73 USD, while we charged you 42 USD. Obviously, we are not making money on shipping, but actually subsidizing it. Hope you enjoy the chart.
“I am entirely enjoying and excited by my first ever De Long Wine map! I chose Italy as I am studying for my Italian Wine Scholar designation.
As a visual learner, the map has been incredibly helpful and placing regions into my brain faster than pages in a book.
Thank you!”
“Delogwine was quick to respond to my request. The product sent is of excellent quality.
Thank you for your excellent service.
Best regards.
Anabela Moura”
“The tasting notes template was a great last minute addition to our girls tasting night! Quick and easy to print. They definitely elevated the experience gave participants a way to document their impressions for future buying!”
“5+ stars for the awesome wine chart. 1 star for the 'frame.' No instructions. Not intuitive. Needs side supports to handle the curl on the chart. Ordered the 24" frame set to straighten the sides to hang more nicely. Will need to trim them to fit. Sorry, I rarely leave negative reviews but this was a bit disappointing. Had hoped to mount, hang and enjoy, but now need to wait for the second frame and hope I get it trimmed and mounted correctly.”
“If You ask me k ow to write a review - I have to give the lowest point, coz I still did not receive my order and You already twierdzi asked me for review pointing that it's the last moment for that...”
Hi Lukasz, very sorry that you haven't received your order yet. Shipments from the US to Poland aren't as quick as we would like. However, your shipment has cleared customs today so you will receive it soon. Hopefully you will change your mind about us when you see the maps!
“I had been looking for high quality vinification for sometime; my search ended with De Long. The muted and deep colors fade into the accurate and clean information presented on my map of the Pacific Northwest. It’s well organized and beautiful. The slight problems—a crushed box and inherent bend the included frame creates—are minor problems that future customers should be aware of. That being said, I would gladly purchase furthers maps from De Long. Perfect for introductory sommeliers and enthusiasts alike.”
“I think I’m going to really enjoy my map! It was mailed 13 days ago, and appears to be lost. de Long advised that I needed to wait until there were no tracking updates for 15 days before I could report the package as lost, but apparently I have to write a review now or never, so this is the best I can do. FWIW, the post office considers it lost after 7 days, which is why I reached out when I did.”
“As a recently accredited champagne master, the maps are essential in creating proper presentations before groups. The Larmat maps had to be updated and Curtis and Delong did an excellent job.”
“High quality PDF maps that are easily used on your phone or computer. The competition just shows the regions, but these are real maps with reference points.”
