“I officially give up attempting to get my money back. After the first two incidents I had to send multiple emails about my last order with no answer finally I received an email from them apologizing and saying they issued a refund. Out of roughly the $430 I paid they said the refund $43 but I never even got that. I’m over it.”
“20+ days since order and payment and still have not shipped. I have bought thousands in gun parts from DTT, This last order has been nothing but a nightmare. I would stay as far away from them as you can until they get their act together.”
“I had issues with a build that I did. Got a Live Free Armory slide from them and it went together perfectly. I mounted it on my frame and am having feed and ejection issues. I contacted DTT via email just for advice, crickets. But, I also had issues with SCT who built my frame. So, I guess it’s buyer beware everywhere.”
“I asked them specifically about the measurements of a certain product and they gave me false information. I ordered it based on the information they sent me and it wasn't even close when it arrived. Then, when I called them to resolve the problem they told me that I would have to pay to return the item that they sold me under false pretense. Additionally, if I wanted a refund instead of store credit I would have to pay more! I will be contacting my credit card company and having the charge reversed and I will not be doing business with them in the future if this is how they want to treat their customers.”
“I have placed 4 orders and 3 have been messed up. And I’ve been waiting over a month for them to respond for last screw up. They send parts and pieces that don’t fit the order. And Their customer service is the worst that I have ever seen.”
“Place is a joke. Shipped me an empty envelope and thinks it’s ok. Don’t respond to emails and never answer their phone. Would never do business with them again. Read reviews before making a choice to buy from them.”
“Order placed on 1/7/2025 item never received called on 1/17/2025 to find out status, order was on hold and never picked. Ask to cancel an order and issue refund they charged me a 3% fee. This company is a joke Avoid at all cost”
“Horrible customer service! I emailed them over 20 times and no reply at all, then I called them and it's impossible to talk to someone. I have 3 pew pews from them and they all jam and do t eject correctly, but I fixed them all with lots of Dremel and polish. Not going to buy there again because their customer service is the lowest form of service.”
“I fell for the blind box charging handle don't do it they know that it's junk and they just want to take advantage of someone like me broke my trust in them after writing them about it they said sorry gave my 5 percent discount code hope this stops some one else from being a victim that's what it makes me feel like then they sit back and hide and it's not about the money as much as doing what's rite just don't let them take advantage of you also”
“Horrible company bought a build kit for about 400$ peice of **** worked for 50 rounds then gave out … It took weeks for them to ship then weeks for them to reply to my email about it not working …
Just for them to charge me shipping to send back & wait weeks to see if they fix my issue
Do yourselves a favor never buy from here parts are trash 400$ for a gun that won’t shoot past 50rounds & customer service is an even bigger joke”
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“Order number DT-770550, I do not recommend buying ar10 308 build kits from here. They gave me AR-15 parts which were obviously not for a 308 ar10. When I contacted customer service they said it was too far outside the warranty. I bought it and it sat for a couple months since I was buying parts over time. When I began building it was when I ran into these issues and contacted them which was no help because it was already past the warranty date. When I built it after buying the correct parts the barrel was seated in the receiver and there is an obvious edge where the bullet and cartridge would scrape and create a malfunction. Since learning this issue I had to grind and polish the barrel where the bullet gets fed. Then I discovered another issue, the gas tube they sent me was too short..so now I am waiting for a new gas tube.”
“On 7/5/2024 I ordered a 9MM Conversion kit + Mag combo: R&D Precision Magwell Conversion Block for Colt 9mm Magazines + Recoil Technologies AR-9 9MM Stainless Buffer + United Defense 9mm (9x19) BCG + Ammunition Storage Components 9mm Colt Style, 32 Round Capacity 3 Pack, item #CO-36083, from Delta Team Tactical. The kit arrived on 07/13/2024 and installed the same day. Testing over 07/13, 14 and 15 revealed that the mag block would not function properly with two 9mm uppers that had previously worked flawlessly Sylvan arms meg blocks.
On the PM of 07/15/2024 I contacted the help desk for Delta Team Tactical with a detail message describing the malfunction and requested a RMA. On 07/16/2024, Jacob G. (Delta Team Tactical) responded by asking for a picture of the faulty part. Since this item was purchased as a kit and one component depends on the other I was requesting an RMA to return the kit.
After a couple of emails on 07/18/2024, Jacob G. (Delta Team Tactical) responded with the following: “I can send you an RMA number and a shipping label after we receive pictures of the items that you are wanting to return. Please reply to this email with the pictures and I will send the shipping label”.
I sent a picture of the advertisement with the part number and a picture of all the parts from the kit. I did not hear back so I sent the pictures a couple of days later. I have not heard from Jacob G. after sending the pictures. I have not had any problems in the past with orders from Delta Team Tactical and appreciated their great prices and fast shipping but this is over the top.”
“On 7/5/2024 I ordered a 9MM Conversion kit + Mag combo: R&D Precision Magwell Conversion Block for Colt 9mm Magazines + Recoil Technologies AR-9 9MM Stainless Buffer + United Defense 9mm (9x19) BCG + Ammunition Storage Components 9mm Colt Style, 32 Round Capacity 3 Pack, item #CO-36083, from Delta Team Tactical. The kit arrived on 07/13/2024 and installed the same day. Testing over 07/13, 14 and 15 revealed that the mag block would not function properly with two 9mm uppers that had previously worked flawlessly with Sylvan arms mag blocks.
On the PM of 07/15/2024 I contacted the help desk for Delta Team Tactical with a detail message describing the malfunction and requested a RMA. On 07/16/2024, Jacob G. (Delta Team Tactical) responded by asking for a picture of the faulty part. Since this item was purchased as a kit and one component depends on the other I was requesting an RMA to return the kit.
After a couple of emails on 07/18/2024, Jacob G. (Delta Team Tactical) responded with the following: “I can send you an RMA number and a shipping label after we receive pictures of the items that you are wanting to return. Please reply to this email with the pictures and I will send the shipping label”.
I sent a picture of the advertisement with the part number and a picture of all the parts from the kit. I did not hear back so I sent the pictures a couple of days later. I have not heard from Jacob G. after sending the pictures.
I have sent other emails requesting any kind of response and have heard nothing from Delta Team Tactical.
I have not had any problems in the past with orders from Delta Team Tactical and appreciated their great prices and fast shipping. However, this is the first time I have requested to return an item. This is over the top so I’m through with this company.”
“Shipping time isn’t right and the customer service takes forever. I normally use them a lot cause it’s good products but I’ve been waiting on stuff and no one can tell me when I’ll get it …”
