“Terrible customer service. I ordered a stand for my bike following their filtering to make sure it's the right one for my motorcycle and they send me an item that doesn't fit my motorcycle.
I contacted their customer service trying to find a solution but they didn't provide any help at all and said they couldn't refund or let me return the item because I had opened the package.
How was I supposed to know that they send me an item that doesn't fit my motorcycle.”
“Original order delayed, needed to replace items - which initially seemed positive. Despite long holds for customer services (50+ mins) it looked like a return/replacement would all be in order. Unfortunately the replacement came short of an item - another 3 hours on the phone and no satisfactory resolution. Sales were supposed to call me back - never called! When I called Sales - they weren't interested and punted me back to customer services. Customer services team did their best to help - but were let down by a poor sales team and appalling levels of communication. Do not try and email them - that is just a waste of time.”
“PLEASE do not order from demon tweeks....shocking level of customer service....CTEK battery charger ordered on the 8th may...4/5 day delivery time confirmed....sent 4 emails no response...called customer service....long hold times. 25 minutes later gave in....have asked for a refund through PayPal.”
“Customer services taking more than 35 min to answer, I still waiting. Say they would ship next day 5 day later order still not processed. Last time I will use them”
“I ordered car seat from them and I'm livin in Finland. Shipping worked well to Finland but shipment stopped 350km away from my home and now the cargo company wants 50€ extra for delivery. Customer service doesnt seem to have intrest to solve this. Next step is to report to ECC.”
“DONT WASTE YOUR TIME WITH DEMON TWEAKS. Ordered and Paid for items two weeks ago and still yet to receive a delivery slot confirmation let alone the products. Customer service non existent. They have basically taken the phone off the hook and let sales keep collecting money off people. Very Poor service”
“I ordered a pair of ASV Levers for a GSXR 1000 K6 and a K&N Air Filter on Saturday 14/03/2020. UPS Created a label on Monday 16/03/2020. Two weeks later and I still have received NOTHING. I have spoken 5 times in the last 12 days to a number of different people and they have all sworn to get back to me but I have had ZERO Communication with anybody from Demon Tweeks. Their customer service is completely non-existent. I will NEVER buy anything from Demon Tweeks EVER again. They are nothing but Liars who just take your money and could not give a damn after that.”
“I bought an Airhawk Seat from Demon Tweeks and after a couple of months it had a puncture. I asked DT customer service if I should just fix it but was told to return it as it was still under warranty.
After so many calls and emails asking about progress I was told on every occasion someone would call to update me. This NEVER happened....and then today, 7 weeks after returning the Airhawk Seat, it arrived in the post...in exactly the same condition I sent it.
Demon Tweeks have unquestionably the worst Customer Service I have ever come across. They simply don’t care and certainly don’t do what their website suggests (all queries will be dealt with within 5 working days).
NEVER AGAIN.
Update: I find it absolutely hilarious and indeed hypocritical that DT quickly contacted me about my review! Shame you don't treat ALL your customers with the same urgency.
I should also like to add I sent a complaint to your so called customer services which was also ignored.
Like I said, NEVER AGAIN.
To top everything off....Trustpilot haven't responded to my email asking why my review was blocked! I then discovered that of course Demon Tweeks have a subscription with unTrustpilot!! Dah daaaaa!”
“Your oil distributors in the UK make you anti-advertising. I wanted to buy Amsoil 5w30 Singnature, I asked many British distributors and official representatives of your oil about the production date. Nobody wants to answer me. This is sick and bad. The customer service department has your oil somewhere, it's a shame because I like it very much and I wanted to buy it. I will not decide to buy Amsoil oil without obtaining any information from a distributor or seller. Everyone has no time or has a customer somewhere. I will probably have to buy another oil, maybe Motula, at least the date of production.”
“Been waiting since 13 October 2019 for a set of bilstein b6 shocks for my BMW F10 525d just received yet another delay for my purchase saying won't be in stock till 28th February 2020 absolutely ridiculous can't believe they have only one supplier for this product”
“After sales service is shocking. No response to calls and emails and keeps claiming photos of defective product was lost even though I had confirmation of receipt of first email. Took almost 8 weeks to finally get a response and now I have to wait for another 4 weeks to have seats repaired. Promised call back from manager but needless to say I am still waiting for that too.”
“Some ordered items were not in stock. Then asked for them to release my order without out of stock item. Was informed (after they took my money) that they do not deliver to hotels - I always get deliveries to this hotel from Amazon and others without a problem. Asked them to cancel the order and was informed that funds would be released as they only place a hold on my card. This is complete rubbish as funds had been taken from my account. I am now in a battle to get my GBP800 back from them. Avoid these guys at all costs.”
“Advertise items in stock that were not. Didn't advise there were not available. when I rang I was told three months so I cancelled but they still show my order pending. three phone calls later and still not sure its cancelled. stay well clear.”
“Stay away if you can find an alternative.. I ordered something that was "available for immediate delivery" and I also paid for the fastest and most expensive delivery method.. that was a week ago and several emails later. Complete radio silence.. I feel scammed.. stay away I say..”
“Customer service is diabolical. Purchased an order from them after website saying it was in stock only to receive an email saying they would be two months away. The next night, another email stating it would be an additional month. No reply’s to my emails and when I called them they had received my emails but never acted upon returning with more information. Won’t be sending any money their way again.”
