Denver Modern Reviews

Name: Denver Modern
Address: 3857 Steele St, Unit 1287, Denver, Colorado
Rating: 4.82

4.8 Rating 931 Reviews

95 %

of reviewers recommend Denver Modern

4.8

Based on 931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Denver Modern 5 star review on 8th November 2024

Julie Ciampa

527

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I struggle to write this review. While I love the furniture, my rating is reflective of my frustrating experience. I ordered three Vail bar stools in sunflower leather on January 13th while they were backordered with an eleven-week lead time. I pined after these stools for the better part of a year, looking at every other retailer possible, however I could not find a more attractive stool. I bit the bullet on the purchase after studying the site and reading many reviews. I received the three stools on time on March 22nd as projected. Upon immediately unboxing them, I was enamored with the sunflower leather, which can only be described as divine. I then inspected each chair to take in all of the details: one was flawless, one had a puckering back strap and one had stitches already pulled loose from a strap holding the seat to the frame. While I might overlook such defects if I had spent less, I reached out to customer service to inquire about these imperfections. They were quick to reply, sending two new stools my way and facilitating the pick up of the defective pair by a local shipping company. I received the replacements on April 5th and, unfortunately, one arrived with unacceptable construction. The stitching within the channels was not straight from left to right, causing the entire seat to look slumped and unlike any of the tight, linear channels as shown across the Instagram page and website. I once again contacted customer service to inquire about construction inspection before shipment at Denver Modern as it was difficult to imagine the stools, made with such fine material and packaged so meticulously, could have such obvious flaws. Had to follow up twice as I was not responded to and was sent yet another stool. I received the next replacement on May 2nd and, after three separate shipments and six total chairs, I had my third perfect bar stool. I really do appreciate being sent replacement stools to get my perfect set as I am sure supply chain logistics and large item shipping are huge undertakings for a growing brand. However, being that this was a luxury purchase and from a company that is “obsessed with quality”, the amount of time I had to wait to receive three flawless chairs was extremely disappointing. Understandably, defects happen, however the Vail bar stools are most likely not inspected by someone having direct stakes at Denver Modern prior to shipment. I do hope this changes as I was very interested in additional DM pieces for my home, though I will wait until more reviews are available on those items.”

Helpful Report

Posted 1 year ago

Hi Lindsay, so sorry about the difficulties it took in getting you your perfect stools but are glad you finally have them now. We are using your feedback to improve our processes so this does not happen again in the future

Posted 1 year ago

“Thank you Denver Modern for your exceptional quality home furnishing products. I just recently bought a new Townhome in Arlington Texas and ordered several of your items online (Polaris Sofa, Vail Bar Counter Stools and some Accessories ) This has been a very pleasant experience. Highly Recommended!”

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Posted 1 year ago

“Customer Service went over and beyond to make sure I had a perfectly matched stitch when I needed to replace one stool that was damaged in a flood. They drove to my home and picked it up and returned it the following day. Last week, a visiting guest said it was the most comfortable counter stool she's ever sat in and proceeded to order for her own home! They are chic and receive lots of compliments!”

Denver Modern 5 star review on 1st May 2023

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Posted 1 year ago

“The stools are beautiful !!!!!”

Denver Modern 5 star review on 30th April 2023

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Posted 1 year ago

“Hi there! I want to make sure and compliment Kyle Giem. He was the best to work with. He handled my order and made sure the merchandise was accurate as well as a smooth delivery. I recommend him with very high regards!”

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Posted 1 year ago

“The quality Denver Modern’s products is top notch. I love the table and chairs I purchased. The craftsmanship is some of the best I’ve seen. Also, I love their customer service team—so helpful and easy to work with. Will happily do business with this company again. Thank you!”

Helpful Report

Posted 1 year ago

“Great service, packaged very well! Highly recommend as their quality is truly unmatched.”

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Posted 1 year ago

“The timeless design aesthetic of the Vail lounge chairs and ottomans along with our new Vail Stools offer clean lines and simplicity to our space with an inviting and comfortable quality. Well done!”

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Posted 1 year ago

“Beautiful chairs!”

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Posted 1 year ago

“Very helpful customer service with great products!”

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Posted 1 year ago

“Great company! Fantastic customer service, top-notch furniture pieces, talking to a design consultant was a nice touch. I'd purchase from them again.”

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Posted 1 year ago

“Amazing quality, super comfortable and fast shipping.”

Denver Modern 5 star review on 25th April 2023

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Posted 1 year ago

What a great picture, thank you for the nice review and we're so glad you love the stools!

Posted 1 year ago

“Bought 4 of these to go around a kitchen island, they look AMAZING!!!”

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Posted 1 year ago

“I love my counter-height stools. They are so beautiful and we get so many compliments on them. They are very comfortable”

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Posted 1 year ago

“The chairs are as comfortable as they can get. Worth every penny. Only feedback I’d like to give the company is to make all materials that are available in the chairs, also available for the covers option. Overall, great classy looking chairs !”

Helpful Report

Posted 1 year ago

“One of the biggest struggles today is responsiveness when it comes to customer service. This is NOT the case with Denver Modern. I ordered the Raven chest of drawers - a very unique design - and it arrived with some unexpected problems with drawer mechanics. I was able to contact Denver Modern immediately and got a same-day/same-hour response from them. 100% confident that a replacement chest will be on its way shortly. I have ordered several items from this company and have also had great success with the quality of the products and how they care for their customers.”

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Posted 1 year ago

“They are ok. Not the greatest quality, but they will work for now.”

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Posted 1 year ago

“Love my chairs and ottoman. Super disappointed in taking apart the chairs to change covers and fluff cushions. It’s really hard so gave up.”

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Posted 1 year ago

“Denver Modern’s customer service is great! Their team was responsive and helpful in assisting me with my order. I love my Vail lounge chairs and would recommend them to any one with kids or pets.”

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Posted 1 year ago

Thank you so much for the wonderful review, we're so glad you love your Vail Lounge Chairs!

Posted 1 year ago

“We ordered the Highline bench due to size and overall design notwithstanding our location in California. The bench is perfect, excellent quality for price and it’s unique elements combining leather, wood, fabric and metal which altogether provide a lovely addition to a small space. We had some difficulties reaching customer service and sales. Do make a phone appointment to speed your queries and orders. Highly recommended despite some initial difficulties reaching a sales staff member. Otherwise excellent service and prompt delivery.”

Helpful Report

Posted 1 year ago

Denver Modern is rated 4.8 based on 931 reviews