Depop Reviews

Name: Depop
Rating: 1.34

1.3 Rating 175 Reviews

7 %

of reviewers recommend Depop

Company Reviews

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Metrics

1.3

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the handbag and when I contacted customer service they said I was SOL.”

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Posted 1 year ago

“Will never use this app to sell on again takes ten working days for your payment and then another 5 days for it to get to your bank absolute joke then have the cheek to take some of the money for fees when it takes that long to get paid out i thought it would be like eBay but it’s not I’ve been waiting 20 days for my pay out and the item was sent on the day and received by the buyer 2 days later but have to wait all that time sort it out Depop it’s a joke when your taking some of the money for fees will stick to eBay and Facebook to sell my stuff not happy at all 😡😡😡😡”

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Posted 1 year ago

“They sold counterfeit items and only allowed returns/refunds on some of them. This is illegal and is actually a federal crime. The fact that they've gotten away with this for so long is a mystery.”

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Posted 1 year ago

“Inwould guve a zero if i could avoid at alllllll costttts they will close your account permanently for no reason with your balance in it their are heartless for no apparent reason even if you provide them with the evidence they will passive aggressively respond and not listen do not sell in this platform”

Helpful Report

Posted 1 year ago

“This was my first time shopping on this site. This a place for scammers Haven. I purchased a LV Never full for 509.00 purchased via Klarna. The seller sent me a notification with a fake tracking number. I received a notification that the item was delivered. I tracked the number and the picture that appeared was not my address. I contacted FEDEX and they said that the tracking number was not the same account and that they could not disclose the address to where it was delivered. I had placed another 2 orders with another seller via Paypal. The seller never answered any of my questions. I made the purchase and the seller never sent me a tracking number. After, several days went by I decided to reach out to Paypal and file a dispute. Thank god that I paid with paypal They refunded my money asap. The 1st transaction was through Klarna. I called them and filed a dispute. They also ruled in my favor and refunded me my money. The sellers are scammers. I saw the same purse and picture on another person's webpage. I would suggest to stick with more trusting sites such as ebay, mercari , offer -up, poshmark. Stay away from Depop. I was lucky to get my refund back quickly. Don't waste your time.”

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Posted 1 year ago

“Scam. I purchased a bag and I received a a bag. I received a message that the item had been delivered. When I went to go check the picture to where the package was left. It was not my house I contacted FedEx and they said that they cannot disclose where the item went. I contacted the seller I have had no response from the seller. This is a scam. I want my money back and please do not use this site.”

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Posted 1 year ago

“I listed wristbands that would fit the Apple watch without mentioning they were Apple wristbands. They first immediately suspended my account. I appealed, and they blocked me permanently. After a long time of creating a huge following and 5-star positive reviews, it is all gone in a flash—hundreds of items listed because of one post that had nothing to do with Apple. Someone must have had a bad day at the office. Unfortunately how they treat people affects individuals massively, but to them, it doesn't matter much. Heartless individuals.”

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Posted 1 year ago

Helpful Report

Posted 1 year ago

“I have been selling on Depop for a few years now and sold many things, lately Depop has been specifically targeting my account and posts. They removed a post of mine and suspended me just like that. They said I had “prohibited items”on my account, as if I had drugs or something. Well the band shirt the removed, I submitted an appeal for, claiming Depop was wrong and that they didn’t need to remove my posts. The never responded after 5 or 6 emailed appeals. They FINALLY answered after they threatened to refund buyers through my PayPal, after I told them they don’t have my permission that I could complete the sale if they’d just unsuspend me. They refused. Now my Depop has 100s of dollars in items I’ve sold, and sales I cannot complete to be paid because of Depop. Depop is not giving me back my funds and refuse to answer my numerous attempts at contact. Do NOT use Depop. This problem alone shows me what kind of loyalty they have for sellers. I’ve sold over 150 items and received 100+ all 5 star reviews and still they act like I’m some terrible person who doesn’t deserve the benefit of the doubt.”

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Posted 1 year ago

“This side is pure paradise for scammers as sellers and buyers have no protection at all.”

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Posted 1 year ago

“BEWARE: AVOID Stay away from depop and use other established selling platforms. They randomly flag/ban people without providing a reason, regardless of whether you have a pending sale. They say that they will delete your account upon request but will refuse to do so but will refuse to do so when asked and retain your personal data indefinitely. Be cautious before providing your personal data and bank account to them. Also, their help desk is a joke and offensive.”

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Posted 1 year ago

“Absolutely shocking, giant fraud system!”

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Posted 1 year ago

“These people are unprofessional and very poor operators. I was suspended with no prior notice for selling what they claimed was a counterfeit item. I responded with many close ups of the item perceived as fake. The item is NOT counterfeit! The only reply they come back with is "This should be a tagged photo of your original purchase receipt in full or if it was a digital receipt it must be in your name, to your email address, showing the item as being shipped to your address." It is obvious from this request that they do not want to rectify the situation as I would guess 98% of the sellers do not have this information for their items. This is the most egregious issue I have had with them but they are always unresponsive and do hide behind their limited "canned" responses. I have seen where others were suspended and not received payment for previously shipped items. Stay away from Depop!”

Helpful Report

Posted 1 year ago

“worst sales website ive ever used. wish i could give zero stars. really not customer/user friendly. no penalty for time wasters and people who dont follow through on offers. horrific customer service team who take ages to get back to you and solve a problem. loads of annoying policies and restrictions on the app. everytime you edit an ad or change the price it goes up for review again and gets removed from your profile until its approved even if its the same ad. wish i could get back wasted time”

Helpful Report

Posted 1 year ago

“I'm so annoyed with myself that I didn't come here and read the reviews before buying something on depop. I got suspicious when the evri tracking history still said they were awaiting my item after one week. Then I sent a message to the seller with no answer. Then I went through the depop app requesting a refund. Next time I checked on the app, my seller has deleted their account! So, definitely was scammed out of £20. Do not buy from depop - how can they claim buyer protection when they allow a seller to delete their profile/account in the middle of a refund request?”

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Posted 1 year ago

“sucks company ,mean customer reprensents from depop staff,as a seller ,not protction for us ,never selling or buying from depop”

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Posted 1 year ago

“Shocking used for months sold lots of item s and sent an item the buyer 3 wks later reckons it doesn’t work probably broke it and without messaging me depop refunding the scammer disgusting no sellers protection do not use and am taking them to the financial ombudsman”

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Posted 1 year ago

“Absolutely useless customer service making me loose £500 and will refuse to help me ignoring my emails, DO NOT SELL ON DEPOP”

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Posted 1 year ago

“Awful awful company, they do not take action on scammers. Do not use”

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Posted 1 year ago

“Very bad for selling!!! They remove listings for no reason - the children can understand that my items are genuine (serial numbers or certificate) but Depop team doesn't think so... At the same time, you can find many fake listings - Lady Dior for 120 or Dior Saddle bag for 160(???) and they don't remove them! Why??? Why for my GENUINE items is not possible, for ather people with VISIBLE FAKE ITEMS it's possible?? This is a double standard. I am a good buyer and good seller but definitely they will loose me as a customer. They forced 2 of my favorite sellers to don't use the site anymore! I am thinking to do the same. VERY, VERY DISAPPOINTED!”

Helpful Report

Posted 1 year ago

Depop is rated 1.3 based on 175 reviews