Depop Reviews

Name: Depop
Rating: 1.31

1.3 Rating 155 Reviews

6 %

of reviewers recommend Depop

Company Reviews

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Metrics

1.3

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Depop 1 star review on 13th November 2024

Anonymous

Depop 1 star review on 9th November 2024

Renee

Depop 1 star review on 16th September 2024

Anonymous

Depop 1 star review on 8th September 2024

Mccdeb

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This seller sent me an empty envelope instead of the reflective sweatpants I purchased! And the worst part is I didn’t receive my money back bc PayPal ruled on her favor.”

Helpful Report

Posted 4 years ago

“Very Horrible Experience! I have used their cooperator Hermes to send item to customers and paid shipping fees, transaction fees. Finally Hermes lost my item and Depop refused refund request. Instead, they ask me to refund to my customers??? Also I had a horrible experience when communicating with Depop customer care team. They seems outsource the service and every email replied by different people ask me the same question again and again! Extremely horrible platform with terrible service.”

Helpful Report

Posted 4 years ago

“Brand new user. Made my account. No paypal adress or any other details aside from making my loggin and name. Went to bed. Woke up to being unable to loggin or retreieve a password Emailed support. To find out I have been a user before and suspended. OH THATS NEWS TO ME? Brand new account. Clicked a link i found on google and joined depop out of the blue. Never heard of the app til that moment. They will not answer back. Nor provide proof of this. DEPOP all they have is my name and email. Wtf. Depops email to me: It looks like you’ve previously been suspended from Depop which is why you aren’t able to sign in. Having reviewed your account history and our previous correspondence, I am unable to reactivate your account due to infringement of our Terms of Use. A final decision has been made regarding this enquiry.”

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Posted 4 years ago

“Used app a few months back to buy a jacket for my daughter. Took seller quite a long time to post item and seller said the reason was she hadn't realised I had bought it. Anyway arrived eventually and very pleased with item. I have since attempted to buy approximately things on this app checking everytime.that item is still for sale. Haven't managed to buy one of them. Sellers don't respond or take weeks to respond. One said it was for sale but her PayPal wasn't working so was unable to sell any of her listed items. I have given up. I have never bartered just want to buy the item at the listed price. Too much like hard.work and have deleted app.”

Helpful Report

Posted 4 years ago

“Easy to list things to sell, quicker then eBay but they take a higher % for fees. App is easy to use however biggest frustration I have is when you use the search tool, if you click on an item to have a closer look, then want to carry on searching afterwards, it takes you right back to the beginning so you have to keep scrolling through EVERY time. It gets really annoying and I end up giving up/losing interest. Get it sorted Depop!! Also Depop need to do more about the dodgy sellers on there, there are some nasty, dishonest little weasels still allowed to sell despite people complaining. Also too many kids using it making stupid offers on your items...if I put something up for £40 , then no, I am not going to accept your offer of £10 all in , jeeehhhzzzzzzz.”

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Posted 4 years ago

“you would think the mains issues would be with the app (10% cut being one), the real issue comes from the people using the app. they all want to low ball you. u listed an item less than half of its retail value at 9/10 condition and people will offer money u could find under a sofa... honestly why bother messaging someone if u do not even have the facilities to shop for second hand goods. honestly very sad they should have a feature for people to make offers through a system like ebay could cut down on the time wasters. TLDR; Low balling Time wasters.”

Helpful Report

Posted 4 years ago

“Will close your account down for no reason and say you have breached T&C, but how?! They do not say. Buyer and seller for years. Never again! Their staff are useless and send you scripts. No personalisation - and any issues they ask you to go to PayPal. Also full of scammer profiles. BEWARE!”

Helpful Report

Posted 4 years ago

“My daughter has been scamed out of £560 buying through depop. Neither Depop or Paypal will refund her!. It was a years worth of wages she had saved. She's reported it to the police but they carn't do anything. Before buying through this site think very carefully. I wouldn't recommend it.”

Helpful Report

Posted 4 years ago

“CIARAN COULDRIDGE@c_couldridge sold goods which were not as they were promised and did not process refund Please do not purchase from him on Depop Cannot be trusted”

Helpful Report

Posted 5 years ago

“CIARAN COULDRIDGE ON DEPOP DO NOT TRUST HIM DOES NOT PROCESS REFUNDS AS PROMISED”

Helpful Report

Posted 5 years ago

“My son purchased some goods from Ciaran Couldridge@c_couldridge the goods were rated unused a couple a times and as new . So without checking Depop on google reviews he went ahead an purchased them. They were not as described so he send them back but the guy did not process a refund but instead blocked him on this app. We will be reporting this as a cyber crime and leaving negative feedback on every social media platform”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I had an awful experience with Depop. I bought from a seller, who accidentally refunded me. I immediately paid her again but Depop suspended MY account. The seller appears to have told them I didn’t pay, omitting the fact it was her mistake. I explained to Depop but they were completely awful. I’ve now deleted my account with them.”

Helpful Report

Posted 5 years ago

“Depop's layout is perfect for the modern way of buying items. You can clearly and easily see all the products for sale, either on someone's page or while searching using the filters. It makes buying and selling really easy, especially as you can message the buyer/seller with just a few taps.”

Helpful Report

Posted 5 years ago

“First time buying off of depop and was very impressed. i looked around to find a seller with good reviews and for an item that was described as perfect condition. As told the item was perfect and a really fair price. The seller helped me through the process and even included free postage for me. I was very impressed with the service, and payment was quick and communication was made easy. However if i had to add any improvements i would say that there should be more payment options as i had to pay create a paypal and add my card. All in all impressed but increased payment options would make the system easier. Thanks, would appreciate the giftcard ;)”

Helpful Report

Posted 5 years ago

“Depop is one of my favourite apps/websites at the moment. It's really easy to find top brands for reasonable prices and almost all the time in decent condition as well. I have bought quite a few items from various pages on the platform for myself and others and I have always been happy with the process and the end result.”

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Posted 6 years ago

“Amazing service, laid out fantastically. regular weekly updates and fun to look at”

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Posted 6 years ago

“just easy and user friendly”

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Posted 6 years ago

“They allow me to buy, sell and swap my clothes safely and fast”

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Posted 7 years ago

Depop is rated 1.3 based on 155 reviews