“THINK TWICE!!! I ordered the radiator at begining of November. They changed the delivery date twice. In these emails there was a mismatch on the date of the servers updates in the warehouse. I canceled the order because i didn't want to wait that long for my radiator (winter time) and their emails didn't look legit due to mistake in dates. They have sent me an email so they acknowledged my cancelation and my refund should be with me in 14 days or bit longer. It's now a month. They haven't replied to my emails. I'm not going to ring them as i don't want to loose my precious time waiting 4 hrs (as some people - based on reviews) on the phone.
I have seen many bad reviews about them. Not only me waiting for refund. One guy still waiting after 5 months (based on his review). Their page on a different website with reviews has been removed. As far as i remember the bad reviews reached 19% before page was removed. Someone has reported them i think.
This situation is very stresful for me but the battle is not finished yet.
It's shame that i have to give one star. It should be -1. You might be lucky if you get your order. "Reviews.io" team has my evidence so this is based on truth.
REMEMBER: YOU HAVE BEEN WARNED!!!
UPDATE: i was hopeless recently, but i found some info about debit card charge back so called my bank’s “debit card disputes” team on Monday 24/01. They have accepted the case. All evidence sent to the bank for investigation on the same day. On 27/01 money back on my account 😀. Do not hesitate to contact your bank!!! They may help. Good luck!!!”
“Truly Awful Experience.
Do your research on this company before ordering anything. Between order and refund took 5 months. I was given 4 delivery dates (never arrived) and made well over 20 calls (on hold between 15 and 55 mins each time). From asking for a refund to getting the money back took 5 weeks and several long calls. Many people having similar experiences. Avoid the stress and buy elsewhere.”
“Just what I was looking for. Delivered as advertised and nice and early in the day so the fitter had it installed by the evening! Can’t do better than that”
“Designer Bathroom Concepts is a good website. Excellent communication with prompt delivery. Only reason I didn’t give 5 stars was because the installation guide was missing from the box”
“I would recommend Designer Bathroom Concepts. Problems do occur in business but it is how it is sorted out that determines how good a company is and these guys are excellent.”
