D.Franklin Reviews

Name: D.Franklin
Rating: 1.86

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

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Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received used pair of shoes which is shocking.”

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Posted 6 days ago

“Horrible customer service! Never been neglected like the way they did for a purchase I made from any online store. Such a waste of time and money....”

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Posted 1 week ago

“Bad, my boots broke after month!”

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Posted 3 weeks ago

“Do not buy from them, never received my order. Lawsuit is coming”

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Posted 1 month ago

“ZERO... Worst customer service ever, worst business and return process ever! Not recommend,never again!”

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Posted 1 month ago

“I would give zero if possible. I paid the order 25 days ago and still didnt get nothing. This company and site are fraud!!! Do not buy!!!!”

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Posted 1 month ago

“Čizme koje su došle, bile su čremale. Vraćene su isti dan, dva mjeseca čekam povrat novca.”

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Posted 2 months ago

“I ordered two sunglasess, but one of the received cases was empty. One of the recieved sunglasse cases was deffected,you cant close it, because there was missing magnet. The delivery was supposed to be 10 days, but was 20 instead. Terrible customer service. When I contacted customer support they said that everything is correctly sent out and they can't help me. When I said I have proof that they didnt send both sunglasses, they stoped replying to me. They think we are lying, so we are immediately contacting a lawyer to sue D.Franklin's company so we can prove ourselves right. Then when I get the second pair of sunglasses they don't want to send me, I will never choose these scammers again in my life.”

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Posted 2 months ago

“never received my order, no response on my request to get my money back: SCAM”

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Posted 2 months ago

“I am waiting 2 months for one pair boots! The worst company ever! Never trust them! 😡😡😡😡😡😡😡😡”

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Posted 2 months ago

“I never got my shoes. It’s been a month now. I have reported them to PayPal. Hope to get a refund. DON’T BUY FROM THEM. THEY ARE SCAMMERS!”

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Posted 2 months ago

“awful!! I wish I had read these awful reviews before I order it. waiting my order 1 month . reply me that I ll got it soon, but after one month I had "good news" -lost my order 😄😄😄 never recommend this site.”

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Posted 2 months ago

“I wish I had read these awful reviews before I placed order. Am waiting over 3 weeks now for my order!! No replies to queries, no sign of boots arriving and had planned on using them on a ski trip but I leave in a few days!!! No help, no sign of them and highly unlikely I will have them either based on the reviews here!!! DO NOT BUY FROM THEM... its a scam.”

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Posted 2 months ago

“Terrible customer service and won't cover cost of incorrect item”

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Posted 3 months ago

“If i could give them a zero I would. Do not deal with this company. They sent my item to the wrong address, even though I informed them of the error repeatedly. Then when I tried to get a refund I was sent a packing slip to return the item. HOW AM I SUPPOSE TO DO THAT WHEN I HAVE NEVER RECEIVED THE ITEM?!!!!!!!!!!!!!!!!!!!”

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Posted 3 months ago

“Never seen anything like it, the tongue of the shoe is not straight. Only on the right shoe. Whatever I do, no matter what, the tongue is always on the right.”

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Posted 3 months ago

“Took my money but refused to send the goods. absolute frauds.”

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Posted 3 months ago

“I returned trainers a few days too late because they’re only have 2 weeks return policy.. which is a joke. I spent more than £40 on shoes and £16 for return and now they’re coming back from Spain to UK again. And the reason why it wasn't possible to return in such a short period was my surgery, after which I couldn't move. If I knew they’re have 2 weeks return policy I will never order anything from that website!”

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Posted 5 months ago

“Da mogu dala bi ocjenu 0. Nikome ne bi preporučila kupnju preko ove stranice koja krade vaš novac. Par sati nakon kupnje nisam mogla reklamirati narudžbu. Ignoriraju moje mailove, ne poštuju prava potrošača. Strašno!!”

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Posted 6 months ago

“Nakon uplate od svega nekoliko sati sam se predomislila i zeljela sam stornirati svoju narudžbu. Odgovoreno mi je da to nije moguće premda roba nije ni poslala. Po zakonu imam prava koja prodavač ne poštuje. Nakon toga sam napisala više mailova na koje se oglušuju. Sad me čeka nepotreban dodatni trošak povrata robe i nove borbe za povrat novca. Osjećam se prevareno i ovo.ne bi nikome preporučila.”

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Posted 6 months ago

D.Franklin is rated 1.9 based on 344 reviews