DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2014randal Order NO:3146999212 .I placed the order on 09/18/2019 at 1.39. The same day at 20:41 I requested the cancellation. Because my wife, unbeknownst to me, gave me that article I had ordered. dhgate foresees in its regulation that if the goods have not been shipped it is possible to request cancellation. The seller replied that he refused my cancellation request. Today 20/09/2019 the goods have not yet been shipped. I wrote to the seller "baixiangguo" but he replied that if I want the money back I have to reject the goods when he arrives at my home. If I do as he says i will have to pay the shipping and return costs. This is an injustice because the "baixiangguo" seller states that what matters is customer satisfaction. This is not true. It is not true. The most important thing for him is money. Even dhgate did nothing for me. Bad. Very ugly. I do not recommend buying from this seller on dhgate and aliexpress”

Helpful Report

Posted 5 years ago

“I ordered several power tools, which appeared very good value... I followed the delivery process, but the tools never arrived, while the tracking orders supplied showed that all were delivered to other NZ customers. I had to wait to make a claim to the shipper, and turned down partial settlements etc, and finally got my money back for 15 failed shipments some 9 weeks after paying for my orders... 100's of emails later! It seems these sellers were actually DHGate themselves, who provided genuine tracking numbers for other NZ orders (only DHGate could have done this). However their customer service system allows them to hold on to your money for 2 months, and I am guessing that many people accept the partial refunds, so they continue to make money by replicating other suppliers websites, never ever intending to deliver anything!”

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Posted 5 years ago

“Received shoes that were torn.”

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Posted 5 years ago

“Do not buy anything from this company you will not get your goods and dhgate will not sought it out”

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Posted 5 years ago

“I brought a item from dhgate and they payed the seller even for I told them that I did not get the item I have gone on there sight and asked for my money back and still no answer this is a scam sight donot order from them”

Helpful Report

Posted 5 years ago

“I have ordered 6 times from DH Gate. 3 of them already delivered to the other states where I don't live. Seems like rest of the three are in process and tracking shows that they are also not going to make it to my house since they landed in LA or FL. After talking to DHGate folks, they did refund for two of my orders but have to wait until the time expires for those other deliveries and then file a dispute to get your money back!! Most of the time, I order only Tools like Power tools etc.”

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Posted 5 years ago

“This is a scam company that will not ship your order or refund your money. Stay away!”

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Posted 5 years ago

“I ordered a dress and changed my mind a few minutes later after reading horrible reviews from others. I tried to cancel my order immediately but was told it was already processed. I then checked my bank account and saw that they had taken out the money immediately after I contacted them. On top of that, I never received the dress and contacted DHGate who opened an investigation saying I have to track the package myself, which I found it was lost in Baltimore and sent back to seller I guess. I still keep getting the run around so my time limit will expire. This company is a Chinese Foreign scam company which does not go by American ethics. You will never be able to return anything without a fight and they sell cheaply made products. The good reviews here??? All i can say is read the broken English. Fake reviews!!! I will be reporting them to the fair trades commission if I don't receive my refund.”

Helpful Report

Posted 5 years ago

“I ordered a dress and changed my mind a few minutes later after reading horrible reviews from others. I tried to cancel my order immediately but was told it was already processed. I then checked my bank account and saw that they had taken out the money immediately after I contacted them. I refused the package and saw that it was returned to the seller but DHGate now opened an investigation which I have to prove that I don't have the item. This company is a Chinese Foreign scam company which does not go by American ethics. You will never be able to return anything without a fight and they sell cheaply made products. The good reviews here??? All i can say is read the broken English. Fake reviews!!! I will be reporting them to the fair trades commission if I don't receive my refund.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY THERE IS NO BUYER PROTECTION AND YOU ARE NOT PROTECTED IF YOU BUY FROM DHGATE. Customer service is poor and the sellers do not communicate properly not knowing what they’re selling”

Helpful Report

Posted 5 years ago

“I ordered an umbrella on DHGate 08/01/2019. After many back and forth communications and trying to get information on the delivery (it was a birthday gift) and paying for expedited shipping, my item did not arrive. I did not even receive a shipping number until 08/07/2019 after I had complained. The shipping number never left China. I opened a dispute and the seller refused to refund my money until I changed the reason for the refund request (they did not have the item and told me that they could not get it but they wanted me to say to say that "Items not now required ’ or "concerned about customs seizure" rather than saying they did not have the item) And they continue to list the item on the website even though they do not have it. Contacted DHGate Customer service and a refund was supposedly granted on 08/15/2019. Got a second message on 08/20/2019 saying that the refund transaction had been completed (even though the previous message said that would happen within 2 days). It is now 09/09/2019 and I still have not received a refund to date. Messaged them again today. So.... we continue to wait. Be ware of ordering from this site for any substantial amount of money. Consequently, it is worth noting that a t-shirt I ordered for my daughter arrived without issue and was the perfect item. Buyer be ware.”

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Posted 5 years ago

“Please be careful. I ordered five flower girl dresses for my wedding through DHGate. The seller was Manweisi. I've been given nothing but a pack of lies from them about why they haven't been delivered and countless times been told their on their way. It's been over a month now. Intially they said they were delivered and when I followed the tracking order it said they'd been delivered to the US and not Australia. I lodged a dispute only to be told the seller would send them last week through priority post at his expense. He told me it had left his factory that day and that I should have it within days. Contacted him three times asking for a tracking number. It still hasn't been provided. Just lodged another complaint with DHGate who have my money. They said they'd contact the seller to tell him to send it today. Seems nothing has been shipped at all. I've now requested a full refund however doubt I'll be paid. I'll definitely be making sure the public are aware of their activities if I don't receive my full refund by tomorrow. Very worried. When I googled DHGate and their seller Manweisi all I see is scam warnings! Be carefull everyone keep well clear of this company”

Helpful Report

Posted 5 years ago

“Scammers. I ordered two things and cancelled within minutes after reading the reviews. They went and shipped my items anyway. When I received one of them, it was nothing like the description. The second order never arrived, I was given a fake tracking number. I went through hell to get my money back taking photos of everything. Worst experience EVER. if you want to deal with such a website, shop st wish. At least they don’t give you that hard of a time when it comes time for a refund. STAY AWAY FROM THESE CROOKS AND SCAMMERS.”

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Posted 5 years ago

“The sellers list items they do not have - scam companies that don't exist with NO stock, no official business - impossible to contact and NO customer service. You lose your money and do not receive any merchandise. STAY AWAY.”

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Posted 5 years ago

“In May I bought a guitar for my husband from Dhgate and it never arrived. Apparently, the seller didn't exist. My money has not been refunded into my bank account and I have been told that my refund has now been converted into award points that can not be used to buy.@dhgate”

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Posted 5 years ago

“my nightmare with this scam company started when i placed 2 orders about 5 days apart. I received a p.o. number and a tracking number for each order. Tracking on the dhgate website leaves a lot to be desired....better to use "parcelsapp.com", they do a much better job. I live in LOUISIANA, USA. One order was delivered to an address in PORTSMOUTH, N.H., USA (this is about 1700 MILES from where I live). The second order was delivered to an address in COLORADO SPRINGS, CO, USA (this is about 1100 MILES from where I live). How could anything this stupid happen??? The ANSWER is that those were NOT tracking numbers assigned to my orders. I apparently was given two random numbers. I have sent messages to the sellers involved but have not received any replies and after this I really do not expect to. ( YOU MIGHT WANT TO AVOID THESE SELLERS---belt1997 AND yubi188----a.k.a. crooks and liers, in my opinion) I then sent a message to dhgate today explaining this horrid situation with 2 different sellers(they may be the SAME SELLER using different names...who knows?) and am waiting for a reply....answered within 24 hours, they say. I do doubt that however. In my opinion, based on my dhgate experience, dhgate if full of liars, cheats, crooks and con men. My recommendation would be, if you value your money, would be to avoid dhgate like the Great Plague . Maybe I am just unlucky...they probably do send out a few orders just to keep a few suckers ordering from them. Ordering from dhgate is just like throwing your money in the trash. AVOID DHGATE and keep your money. Better to buy from ebay or amazon, a bit more expensive BUT you will get your order and customer service is first class....not like this scam website. Remember the old expression " A FOOL AND HIS MONEY ARE SOON PARTED" it probably will not do any good but the order numbers are: 1) 3137774416 2) 3138786044 I can not wait to see their canned reply....what a joke!! update: it has now been about 24 hours and just as I figured I have NOT received a reply to my message...I guess the crooks are afraid to reply to honest customers. One star is too much for this website. TIME TO REMOVE THIS GARBAGE APP FROM MY PHONE”

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Posted 5 years ago

“Never received purchase item”

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Posted 5 years ago

“I ordered 5 different items spent over $1000 and weeks later all of them delivered to wrong addresses. Still fighting to get all my money back. Would not recommend any aspect of DHGate to anybody. My experience it is a scam.”

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Posted 5 years ago

“DHGATE AND DRESS STOP SHOULD GET OUT OF BUSINESS!! I ordered a dress in may and received it 3 weeks late and 2 sizes smaller. The seller needed proof that the size was wrong so I sent pictures to prove it. He agreed and asked to sent it back to his shop. My refund was supposed to be 126.40 plus 30 for shipping as agreed I mailed back the dress may 31 just 2 days after I received it with tracking number and photos of the actual Package finally he got it 10 days later. It's been 3 months of back and forth with DHGATE CUSTOMER SERVICE AT LEAST 4 times per week not for the money but the principal because they are promoting bad sellers to steal people's money. The seller first said the refund was issued and when I asked for proof that's when he stopped responding so I posted a bad review on his site. WELL HE ASKED SOMEONE TO TEXT ME ON WHATS UP AND START NEGOTIATING WITH ME to remove the REVEW after I get 40 as a down payment and then after it's removed I ll get the rest of my money. I took pictures of the conversation and I will post it soon for everyone to see how low people GO for money. DIANE WANG the founder of this scam and her company should go out of business........they can read what the seller buyer chat says and still they told me to REMOVE THE BAD REVIEW WHICH WAS POSTED 3 MONTHS LATER AND THEN I LL MAYBE GET MY REFUND ....YOU READ RIGHT THEY DO NOT WANT BAD REVIEWS ALL THEY WANT IS TO STEAL YOUR MONEY STAY AWAY STAY FAR AWAY AND IF ANYONE WANTS TO START A CLASS ACTION LAWSUIT LET ME KNOW BECAUSE THIS COMPANY SHOULD NOT BE ALLOWED TO BE IN BUSINESS. They are THIEVES. OPEN PEOPLES EYES AND PREVENT THIS FROM HAPPENING AGAIN”

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Posted 5 years ago

“Ordered a product and the color and quality were horrible. When I tried to return it, the process was impossible to negotiate and they said I failed to comply. I tried to contest it with the credit card company, but that was unsuccessful so because of DHGate, I cancelled my credit card without paying for this junk. I really didn't want to do that, so now it will go against my credit but oh well. Thanks DHGate”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 984 reviews