DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

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1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DHGATE COMPANY POLICY STATES THAT IF ITEM(S) ARE NOT DELIVERED THEY DO NOT ISSUE PAYMENT TO SELLER AND THEY MAKE FULL REFUND TO SELLER. IN FACT I PURCHASED 3 ITEMS FROM SAME SELLER AND NOT ONE ARRIVED, YET DHGATE GAVE THE SELLER THEIR MONEY AND REFUSED TO REFUND ME ! SEVERAL EMAILS TO THEM, BUT THEY JUST REPLY "CONTACT THE SELLER" HOWEVER THE SELLER DOES NOT OPERATE ON THEIR SITE ANYMORE. SO IF YOU BUY FROM DHGATE YOU TAKE A CHANCE, BECAUSE IF THERE ARE ANY ISSUES, TOUGH, YOU LOOSE YOUR MONEY, IN MY CASE THAT WAS OVER £100”

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Posted 5 years ago

“I got 2 orders not delivered and no money back. I lose 120 euro ... My money is stolen !!!!!! NO REFUND !!!!!!”

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Posted 5 years ago

“Ordered ten e pens. Took a month, but whatever.None of them take a charge. A waste of time. I'm going thru the process of getting my money back. So far they haven't made it easy. One star is no stars.”

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Posted 5 years ago

“People ! People ! If anything shipped from China , made in China DO NOT BUY ! Simple as that . Save yourself , these sellers are laughing all the way to the bank with your money , laughing at how naive ...... Clueless we are to send money half the earth away and to the worst credit businesses existing !”

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Posted 5 years ago

“They kept emailing me that my order had been refunded because I cancelled it, I DID NOT cancel my order. This has happened 4 times! This is ridiculous and annoying, I will not be using this sight ever again.”

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Posted 5 years ago

“欺詐和敲詐勒索 Dhgate is the worst online Marketplace that exists. My payment status was put in risk payment verification, because I decided to use my credit card and my shipping address is different than the billing address. I'm an American business owner who has a cafe in Thailand. The destination of my freight was Thailand, not America. For five days these people kept sending me in circles. I would contact customer service and customer service would refer me to the safety center. I would then send an e-mail with all of the photo information including the account numbers, verification codes and transaction codes from the bank to the safety center and then the safety center would tell me in a response e-mail to contact customer service and then the cycle would begin again. I have a series of 13 emails that repeat this vicious cycle and nothing is done. In the meantime my credit card validated payment and paid dhgate. The vendors were never paid and they owe me $1,195. Apparently dhgate does not want you to use your credit card to make orders. They want you to use a debit card, one of their pay systems or Western Union. I think that dhgate is a racist company. This has very little to do with the vendors that use that platform. Their platform is convoluted and it would appear to me that people in customer service and in the safety center are of low birth who are autistic or have down syndrome. I don't know how else to explain why it is that you can send a photo of your passport, a photo of your driver's license which contains the address, both sides of credit card and a bank statement for that credit card and still they say that you are a payment risk. After 5 days, I just gave up. I said to myself, "Forget them" and you should too. Unfortunately, they were paid by my bank and now I have to wait for the money to be credited back to my account. Dhgate is a bogus company that is involved in fraud and racketeering. I would urge anyone having problems to contact the Ministry Of Commerce by way of the Chinese American Embassy in Washington, DC and make formal complaints. With any luck, the people's Republic of China will find DHGate guilty and march the CEO off in front of a firing squad. This is not how we do business in the West. If you think that an alternative is aliexpress, don't. They do the same thing. Alibaba has a simple credit card verification system that immediately contacts Visa who sends an SMS message to the card holders phone and the code is entered on Alibaba expresses credit verification checkout page right before your order is confirmed. It happens in a matter of 5 seconds. This bullshit at AliExpress and Dhgate is a scam.”

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Posted 5 years ago

“Every time I made a purchase they would charge my credit card twice. I would always have to call my credit card company and get the addition charge off. My first order I was given a fake tracking so I had to get a refund for both times they charged for that order. The second order charged twice got one of the charges removed. I did receive that order on time. The third order I was charged twice and got one of the charges removed,but I'm still waiting on the order to show tracking and arrive.”

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Posted 5 years ago

“Great Got it in the estimated time and loved what I got, Very Pleased”

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Posted 5 years ago

“my refund. ordered blue led icicle lights the bulbs are not bright enough for the exterior of my home. spent 118.00 tried to get a refund and return lights they offered me 1 cent. yes that is correct 1 cent and said i could keep the lights. now i have 22 sets of lights i can not use and i am out 118.00. only company i have ever had trouble with buying on line . customer service is very difficult to deal with and i will NEVER buy anything from this place again”

Helpful Report

Posted 5 years ago

“qq350168012 Fujian, China (Mainland) this seller give me wrong tracking numbers when you message this seller weeks before reply... DHgate what kind of scammers selling on your site...check them out”

Helpful Report

Posted 5 years ago

“bootsport Fujian, China (Mainland) you need to check this seller out Scammer...i paid for DHL shipping and didn't get it all this seller is lies and give wrong information”

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Posted 5 years ago

“WARNING! Do not buy from DHGate. They give you an order and tracking number to fool you into believing your order will arrive. However the only thing that you are going to get is an empty PACKAGE sent to you. DISGRACE. AVOID AT ALL COSTS.”

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Posted 5 years ago

“Was so close to ordering a pair of shoes, because of the awesome price being 60% cheaper than other sites, but I checked their refund policy and saw that you’ll only get a full refund if you never receive your order and a partial refund for items that aren’t as described. Both conditions were a huge red flag for me and decided to research the company and stumble down upon this site. SO glad I have common sense! I have not, and WILL NOT, ever order from them!!”

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Posted 5 years ago

“Thanks to all the customer reviews. I was just a minute away from ordering an IPhone from their Application. I wonder what would I have to be Facing. Hey I’m sorry for all the people who had bad experiences. DHgate : Attention. You’ll have got to change”

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Posted 5 years ago

“I'm still waiting on my stuff they give 4 different tracking numbers. I request DHL shipping and my stuff at still in China.”

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Posted 5 years ago

“This web site was taking money out of my bank account but was saying they can't take my payment. So i will never purchase from them. Take my money but say payment failed smh.🤬”

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Posted 6 years ago

“I ordered a wedding dress and contacted the business within 7 days of receiving the package because the company sent me the wrong dress, and they won’t do anything to resolve the issue. I was not even seeking a refund, just wanting the correct dress sent to me. Now, I don’t have a dress for my wedding! The customer service is below average and the online chat system proclaiming to be 24/7 is fake. The online system called ‘Tang-Tang’ sent an automated message of being unavailable multiple times when I attempted to contact the company. I also emailed the company and sent photos of the incorrect dresss that was sent to me. No refund or correct dress was offered to me. Buyers should be aware not to order from this company.”

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Posted 6 years ago

“Bad customer service, takes way too long to receive items IF YOU GET THEM.”

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Posted 6 years ago

“At all costs I would advise everyone to stay away from this website. I ordered a "burberry" keychain for my daughter, it took about 2 weeks to get to me. When she opened the package she noticed there was a white powder all over the item. About half hour later she told me her skin was burning on her hand and of course she had a rash. I rushed her to the hospital and the doctors confirmed that the rash was due to a chemical reaction. I contacted the seller asking for a refund and telling him what had happened and all he offered me was a 0.01 usd refund. He tampered with my package and sent my daughter to the hospital and he didnt even care. I then got in contact with Dhgate and one of their customer service agents told me i would get a full refund as this is the sellers fault and of course when dhgate got involved they could have cared less. If an item you allowed to be sold to a customer is tampered with and sends a child to the hospital and you take no responsibility for it that is pure pathetic. I got no refund and just an automated message back every single time. Please stay away from this website at all cost as you do not know who is sending the package and what theyve done to it.”

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Posted 6 years ago

“Never bougbt nothing yet but glad i looked at reviews before wasting my money. Also looks like alot of items are knock offs. They wont get my business. Wish.com is way better and at least they refund you and you still can keep thier items even tho you ask for refund. Customer support responds pretty fast thier to and gives you a timeline where your items at and what day to excpect it.”

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Posted 6 years ago

DHgate.com is rated 1.4 based on 983 reviews