DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress for my wife. Seller asked,in very poor English,if I needed to change anything. I stated that I did,but order arrived without the changes being made. Now stuck with a dress she can't wear. DHgate.com resolution procedure very convoluted and unhelpful.Gave up eventually. Avoid this company.”

Helpful Report

Posted 5 years ago

“They charged me 2 times for one item that was made terribly. Absolutely awlful. Wedding disaster. Do not order. The dresses look nice but are so far from what you see. Total junk.”

Helpful Report

Posted 5 years ago

“Do not order. Terrible in every way possible. Ordered 2 wedding dresses. 400 dollars later I had 2 dresses that are so big they can't be fixed. Absolutely a disaster. Look elsewhere”

Helpful Report

Posted 5 years ago

“Please dont order on dhgate. I am planning my wedding and have been looking for a source to order some artificial flowers. I watched some youtubers and they ordered their flowers from dhgate. After a long hesitance, I decided to order from them. My first order was such a disappointment. I order hydrangea flower heads in burgundy color. The order took a month to arrive. It was packed in a yellow box and all the flowers heads were packed tightly and squeezed in a small box. The worse thing is that the color was so off. I ordered burgundy color, even on the post the color looks burgundy. However my flowers look straight up purple violet. I contacted the seller and it took them 2 days to reply. I wanted to leave a feedback so that everyone else aware of it but I can not find that option anywhere. please be aware!!!”

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Posted 5 years ago

“Very bed seller still money”

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Posted 5 years ago

“This is the worst page. Do not use it - if you want to get your money stolen use this page. My wife and I bought a dress for our daughter B-Day and we never got what we bought- We contacted DH.Gate and they helped the seller and not us- they extended the shipping date deadline because we had requested a refund - Shipping deadline was March.27 but because we did a refund request they extended the shipping deadline until April 2nd. they said we could not get a refund until the shipping deadline had expired- which they extended to give more time to the seller. Very dishonest don't use this page - you will lose your money trust me. dont do it don't use it - very very bad service - they take your money away and you cant do anything about it -”

Helpful Report

Posted 5 years ago

“Wow. Lots of 1 star. I give 3 because at first I had okay experience shopping, however the more I purchased the worst it got. I feel fortunate that my received 90% of my items without incident. Tips: Use only one credit card for purchases. Do not use a debit. Remember all designer products are fakes. Also sellers don't get funded from your purchase for 4 months, so open dispute as soon as expected delivery day is reached if you don't get your product. And last the cheapest designer products for sale are the worst craft.”

Helpful Report

Posted 5 years ago

“Do not order from this site ! I had a terrible experience. They have no client service, no response, incredibly difficult to have a dialogue, Robot runs the service. They have no "phone". Net net, I tried to order several times, they asked for credit card verification (which is truly personal data that should not be required). Regardless, I gave them the data they asked, which is my billing statement (as it is one of the choices) , and after 5 days instead of 24 hrs, they came back and said still need more data even though I gave them billing statement. They are nightmare to work with when it comes to customer service. I spent 10 hrs back and forth, and yet I could not place an order”

Helpful Report

Posted 5 years ago

“Ordered two items and one does not work .contacted the seller and after some time got an answer that says 'send it back ''.I was only looking for a 1/2 refund and now they want me to pat shipping looks like they will try anything to stop from giving the refunds1”

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Posted 5 years ago

“I bought a tenor sax and it was a fake.The pictures were the only thing real and you can never get to customer service. Why doesn't the us government allow this misrepresentation.?”

Helpful Report

Posted 5 years ago

“I did not receive item that I purchased from seller. Contacted dhgate and still was not refunded my money. Over $200 gone. I'm very dissatisfied and disappointed with them. Terrible company and I recommend people to stay away from them if they dont want to be robbed without a gun. Bad business. VERY bad business”

Helpful Report

Posted 5 years ago

“I ordered a Dyson Hairdryer & paid $209.00. It arrived looking nice, but only heated to 170 degrees. I know this because I bought an Infrared Thermometer to prove my case of it not working correctly. Also, when you switched it to setting 3, it is supposed to get hotter, but instead it turned the air cooler. I did everything they asked. Sending in pictures and a video using the thermometer to show it only heating to 170 degrees when a less expensive Chi hairdryer heated to 360 degrees. I still have not been able to talk to a person after at least 30 emails. The seller offered a discount of $40, but what good is that if the hair dryer doesn't work or dry my hair. Don't learn the hard way like I did. Avoid DHGate no matter how sweet the deal seems. You'll be sorry if you do!”

Helpful Report

Posted 5 years ago

“The wedding dress I ordered was nothing like the dress they advertised!! I’m having the hardest time received a full refund or even a reasonable refund since I will never be able to wear the dress nor will anyone else. I ordered from the seller “Toprated”.”

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Posted 5 years ago

“https://www.youtube.com/watch?v=ATxG-Hzdmx4&t=4s”

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Posted 5 years ago

“This company is such a scam! DO NOT ORDER FROM THEM! I bought a really nice gown so it seemed from the pictures. When it arrived it looked like it was poor quality, definitely "made in China". It costed more than $100 including shipping and they would not take it back after I complained about how the picture didn't even look like the dress I got. They gave me the run around to this day. Save yourself the headache and your money. These guys are scammers with very poor customer service. Once they have your money, they won't care about any complaints you have make the poor quality of their products.”

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Posted 5 years ago

“Completely worthless products that DONT WORK and impossible to get a refund. Shop elsewhere.”

Helpful Report

Posted 5 years ago

“FACILITATORS OF FRAUD. AVOID DHGATE! To cut a long story short, I ordered 3 items on January 7th. I was supplied with a fake tracking number and nothing was sent. I raised a dispute about this and the seller supplied me a new tracking number. Two months later I receive one totally worthless, defective, item totally different from that which I ordered. Obviously, I flagged this up with DHGate immediately and suplied plenty of evidence of the package and its contents. However they then demand I supply images of the item I received on a weighing scale (I do not own one), to complete the evidence. As a result I cannot receive my money back. It is blatantly obvious what this seller has done, yet DHGate are happy to be see customers be defrauded. They seem to make it as difficult as possible for you to get the money back which is rightfully yours. I'm now being forced to go through the chargeback process with my credit card company, wasting a lot more of my time. In summary, their customer service is extremly poor and their site is full of fraudsters. Do not waste your money here, you will regret it.”

Helpful Report

Posted 5 years ago

“3 unauthorized charges to this website. Robot customer service. Total fake site ripping off people”

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Posted 5 years ago

“I purchased a fairing kit for my 99R6 the nose fairing came broken and the fairings do not match up the way they should not to mention I can't even get the broken nose fairing to fit properly with the rest I tried messaging them over and over these assholes will not respond neither did the company that makes the fairings so I have a set that is broken and does not fit for $300+”

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Posted 5 years ago

“I order from the profile it says wsh520 they send me completely wrong order they won’t talk to me or answer my messages so rip it off and scams please everyone be carful no one is looking after you no Costmer service to talk too it’s just scam the sender name it says jun hun chen please be careful”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 983 reviews