DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DHgate.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello I did like three diferent orders from STate like 5 years ago...the merchandise look similar nut way chopper than what they show in the pictures..some merchandise came true months after we needed to sell. So my costumers with for nothing..too bad..think twice before you order..the remotest is in Chinese so you really don't know their A dress the compAny that create the product. Low in information and organization. . think Twice. To Order.”

Helpful Report

Posted 5 years ago

“DO NOT SPEND YOUR HARD-EARNED MONEY HERE. Per instructions, I bought a bridesmaid dress off this site. Delivery took a long time. Felt very sweatshoppy. Wrong color. Couldn't just return it and get my money back; had to follow an extensive mediation process first, and then ship it back on my dime. DHGate agreed to reimburse me for the $50+ shipping fee. They received the package, and still, two months later, I have not been reimbursed, despite repeated efforts to politely remind them of this. DO NOT USE THIS WEBSITE.”

Helpful Report

Posted 5 years ago

“The shirt I received was shrunken compared to the picture of the shirt I wanted. The picture was to be stretched over the whole shirt but the one I received was very small and centered. I'm throwing it away.”

Helpful Report

Posted 5 years ago

“This is a scam!!!!!!!!!!!!! Never buy anything from here. They take your money 💰. Then they don’t ship to you. I order something earlier in DECEMBER and it still has not come😡. So mad DHgate!!! Fix yourself!!!!!!!”

Helpful Report

Posted 5 years ago

“First time using this and I had the worst experience.bought watches 3weeks ago and today I got an email saying that my tracking number has been cancelled and the seller will send a new tracking number shortly but I have not received anything.I don't even understand why my tracking number got cancelled.I'm so disappointed!Scam!”

Helpful Report

Posted 5 years ago

“Horrible customer service. Double charged my card. Seller says take it up with dh gate. Can't get a rep for dh gate on live chat. There is no phone number and can not provide a physical address. Sham business at its finest.”

Helpful Report

Posted 5 years ago

“This site sucks ordered Christmas presents never got ordered shoes never got! Trying to get a refund is the worst thing you can do! I wished I would have read theses reviews before I ordered from them never again!”

Helpful Report

Posted 5 years ago

“dhgate is filled with fake seller and dhgate tries to take side with seller. i contacted dhgate soo many times still no help.never buying from dhgate again and i recommend everyone to not buy from this side.”

Helpful Report

Posted 5 years ago

“I ordered on DHGATE for the first time. And I never got my order when I told them they said to send them claim prove I did then they ignored me till now they don’t reply to my emails”

Helpful Report

Posted 5 years ago

“I never received my merchandise after paying for the product. DHgate ask me not to contact them again. I recommend not using this website. You’ll never get your product.”

Helpful Report

Posted 5 years ago

“Best thing to remember about this online store is that IT IS IN CHINA!!!! I've ordered a few items with success from there but remember...……………...their products are made in CHINA & are cheap for a reason. Worst part is if you ever have a problem like received damage, item not as described, etc, etc, etc you are pretty much out of luck. I would call their customer service horrendous at best. Even if you manage to get a refund they state that it takes 60 days to get credited. Better to find the same product on Ebay, pay a bit more & buy it there. At least you have some recourse.”

Helpful Report

Posted 5 years ago

“Impossible to contact customer service. I waited in the queue for hours and after being kicked out several times and starting at the end of the queue, I finally gave up. The seller never received my payment from DH Gate though it was debited from my account. Completely untrustworthy.”

Helpful Report

Posted 5 years ago

“I ordered something on this site I never received it and the customer service sucks and the shipment time is Way too long”

Helpful Report

Posted 5 years ago

“I bought some sexy silk panties. What I received were panties that were too small and felt like wax paper. I wouldn't have put them on a chimpanzee. They went straight to Goodwill. The second order I placed at the same time, back in October 2018 has yet to arrive, it is now January of 2019. I just received an email from GH Gate that my order would arrive in 115 days! After trying to negotiate my money back, I was informed that my money was already released to the third party vendor. THIRD PARTY??? THESE PEOPLE ARE PIRATES DO NOT GIVE THEM YOUR MONEY!!!”

Helpful Report

Posted 5 years ago

“First order was never shipped. Second order came with horrible quality, unusable and was not able to get a refund from DHgate. Stick to eBay or Baba”

Helpful Report

Posted 5 years ago

“I ordered a jacket for my son for Christmas.. they changed the tracking number and didn't send me the new one ..they took my money I can't reach customer service.this company blows I highly recommend not to buy anything from them..”

Helpful Report

Posted 5 years ago

“The seller chanel-watch-watch ask me to change a bad review for a good one and for a retribution he will send to me another watch. I did change the review and now i'm trying to contact them with no answers, nobody contact me, I was robbed from this seller. He post a watch and the descriptions says that they always sell the same watch from the picture, when the watch arrives to you they send another watch. Is not safe, there's no warranties to buy from a seller of yours.... The point is that all that they want is that you change a bad review for a good one, once you do that you can't go back if they did not response. Is not safe, is not trustable, no warranties. Do not buy from this page.”

Helpful Report

Posted 5 years ago

“I ordered 3 wigs that looked gorgeous on the site and in real life I wouldn't wear them for Halloween! They are disgusting plus wrong cut, color and style! Now since the email they 'provide' sets the computer off because it is dangerous to open, and since they say you don't get refund if they are damaged (what about ugly?) I am stuck with them since it is about $25 to ship back and then I would be out $125!!! Creeps!”

Helpful Report

Posted 5 years ago

“Customer service doesn’t exist!!! Impossible to contact them! They debite your credit card and say your are high risk so they blocked your money, they don’t send the order and they don’t refund your money! Since 6 days I try to contact them! Impossible To cancel the order!”

Helpful Report

Posted 5 years ago

“I WAITED TWO MONTHS I ORDERED IN October TWO TURTLE NECK SHIRT S FOR A CHRISTMAS PRESENT . DH.GATE not only took the money with out hearing from me I was satisfied they did not send the merchandise. Wrote in my order that it was received.”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 984 reviews