DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a power supply cord for my headphones. It took from 1st of January to today, 2/4/19 to arrive. However, instead of a power cord I received some weird rubber washer. I went on line to see how to return the item and get my money back. I have no idea of what will happen now. I have now ordered it online from ebay and just want my money back. I do not plan to return the item unless I receive a return label. I don't plan to pay for their mistake.”

Helpful Report

Posted 5 years ago

“Ordered a knife through DHgate in October of 2018, it is now February 2019 and the knife has not arrived. Seller sent me an email today saying it would ship within the next 110 days. DHgate shows the item was delivered but it hasn't been. Waste of $28.”

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Posted 5 years ago

“Horrible customer service and product!”

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Posted 5 years ago

“Very poor customer service,say they “help” with issues when in fact they make issues so much worse that you end up just leaving the issue(and I fought hard) but they put on an innocent facade of not knowing and dismiss you like a piece of garbage. The sellers are very unreliable ,sizing is a joke. Save your money look elsewhere”

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Posted 5 years ago

“Manipulated by seller using the fact they don't show to brand name graphics when viewing watches. I tried to buy two what I thought would be Breitling watches that had won awards in 2018 but what I got were two watches with the Logo but below the logo where Breitling should be instead was "Winner". I can not get my money back or even sell the watches because who wants the 'Winner" brand?”

Helpful Report

Posted 5 years ago

“DHgate is THE absolute WORST internet merchandise market I have EVER had the horror of encountering. Not only was the seller a liar and fraud, (Custom_Shop is their handle) but DHgate's Customer Service is a sick joke! There is NO customer service at all! In fact, DHgate tried to muscle my credit card company saying the problem I was having was because the guitar was held up in customs. The fact of the matter is, the guitar was NEVER SHIPPED!!!! HUH? Needless to say I eventually got my refund, but I am here to tell you folks, STAY CLEAR OF DHgate if you value your money and sanity!”

Helpful Report

Posted 5 years ago

“Hello I did like three diferent orders from STate like 5 years ago...the merchandise look similar nut way chopper than what they show in the pictures..some merchandise came true months after we needed to sell. So my costumers with for nothing..too bad..think twice before you order..the remotest is in Chinese so you really don't know their A dress the compAny that create the product. Low in information and organization. . think Twice. To Order.”

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Posted 5 years ago

“DO NOT SPEND YOUR HARD-EARNED MONEY HERE. Per instructions, I bought a bridesmaid dress off this site. Delivery took a long time. Felt very sweatshoppy. Wrong color. Couldn't just return it and get my money back; had to follow an extensive mediation process first, and then ship it back on my dime. DHGate agreed to reimburse me for the $50+ shipping fee. They received the package, and still, two months later, I have not been reimbursed, despite repeated efforts to politely remind them of this. DO NOT USE THIS WEBSITE.”

Helpful Report

Posted 5 years ago

“The shirt I received was shrunken compared to the picture of the shirt I wanted. The picture was to be stretched over the whole shirt but the one I received was very small and centered. I'm throwing it away.”

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Posted 5 years ago

“This is a scam!!!!!!!!!!!!! Never buy anything from here. They take your money 💰. Then they don’t ship to you. I order something earlier in DECEMBER and it still has not come😡. So mad DHgate!!! Fix yourself!!!!!!!”

Helpful Report

Posted 5 years ago

“First time using this and I had the worst experience.bought watches 3weeks ago and today I got an email saying that my tracking number has been cancelled and the seller will send a new tracking number shortly but I have not received anything.I don't even understand why my tracking number got cancelled.I'm so disappointed!Scam!”

Helpful Report

Posted 5 years ago

“Horrible customer service. Double charged my card. Seller says take it up with dh gate. Can't get a rep for dh gate on live chat. There is no phone number and can not provide a physical address. Sham business at its finest.”

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Posted 5 years ago

“This site sucks ordered Christmas presents never got ordered shoes never got! Trying to get a refund is the worst thing you can do! I wished I would have read theses reviews before I ordered from them never again!”

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Posted 5 years ago

“dhgate is filled with fake seller and dhgate tries to take side with seller. i contacted dhgate soo many times still no help.never buying from dhgate again and i recommend everyone to not buy from this side.”

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Posted 5 years ago

“I ordered on DHGATE for the first time. And I never got my order when I told them they said to send them claim prove I did then they ignored me till now they don’t reply to my emails”

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Posted 5 years ago

“I never received my merchandise after paying for the product. DHgate ask me not to contact them again. I recommend not using this website. You’ll never get your product.”

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Posted 5 years ago

“Best thing to remember about this online store is that IT IS IN CHINA!!!! I've ordered a few items with success from there but remember...……………...their products are made in CHINA & are cheap for a reason. Worst part is if you ever have a problem like received damage, item not as described, etc, etc, etc you are pretty much out of luck. I would call their customer service horrendous at best. Even if you manage to get a refund they state that it takes 60 days to get credited. Better to find the same product on Ebay, pay a bit more & buy it there. At least you have some recourse.”

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Posted 5 years ago

“Impossible to contact customer service. I waited in the queue for hours and after being kicked out several times and starting at the end of the queue, I finally gave up. The seller never received my payment from DH Gate though it was debited from my account. Completely untrustworthy.”

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Posted 5 years ago

“I ordered something on this site I never received it and the customer service sucks and the shipment time is Way too long”

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Posted 5 years ago

“I bought some sexy silk panties. What I received were panties that were too small and felt like wax paper. I wouldn't have put them on a chimpanzee. They went straight to Goodwill. The second order I placed at the same time, back in October 2018 has yet to arrive, it is now January of 2019. I just received an email from GH Gate that my order would arrive in 115 days! After trying to negotiate my money back, I was informed that my money was already released to the third party vendor. THIRD PARTY??? THESE PEOPLE ARE PIRATES DO NOT GIVE THEM YOUR MONEY!!!”

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Posted 5 years ago

DHgate.com is rated 1.4 based on 983 reviews