DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order of an item that cost $850. Hours later I get an email saying I needed to send them a picture of my credit card front and back, or a copy of my passport to verify payment. I have ordered hundreds of items online and never has a company asked for any of the stuff DHgate is asking for. I’m in the process of cancelling my order. People save your money. This company is a FRAUD.”

Helpful Report

Posted 6 years ago

“Seller sent dress that was not made as pictured.... I returned it at my expense. No refund. Seller Whiteone and DHgate customer service no help. I lost $107... not worth the risk. No dress, no refund....”

Helpful Report

Posted 6 years ago

“I enjoyed buying all the fake products on the site until today when I had to deal with customer service and discovered what kind of scum DH is. I ordered 5 rings in a size 9 the tiny eyed blind seller shipped me all the rings in a size 11.5. So I open a "dispute" which is a different word for go love to yourself in Mandarin. The buyer has to prepay to send back to China, no way the dirty rat in China will reimburse for shipping, and hope for a refund cus these bottom feeders are so honest. It was nice buying some garbage, now I spend ZERO with DH. Lesson learned. DH eat my A$@”

Helpful Report

Posted 6 years ago

“DHgate are thieves. Take your money and send you nothing. Do not buy anything from them. Especially a Dyson hair dryer!”

Helpful Report

Posted 6 years ago

“I would leave 0 stars but it wouldn't allow me! SO upset- no product, no tracking, no emails, NOTHING to show I ordered but they did manage to charge my account. Complete fraud! I can't even talk to anyone. They say live chat but then it tells you it is a robot! I will NEVER oder again and am going to dispute the charges.”

Helpful Report

Posted 6 years ago

“Worst online shopping experience of the holiday season. It’s like pulling teeth to get something shipped or refunded. It’s practically a scam site. A company of poor integrity.”

Helpful Report

Posted 6 years ago

“DHGATE COMPANY POLICY STATES THAT IF ITEM(S) ARE NOT DELIVERED THEY DO NOT ISSUE PAYMENT TO SELLER AND THEY MAKE FULL REFUND TO SELLER. IN FACT I PURCHASED 3 ITEMS FROM SAME SELLER AND NOT ONE ARRIVED, YET DHGATE GAVE THE SELLER THEIR MONEY AND REFUSED TO REFUND ME ! SEVERAL EMAILS TO THEM, BUT THEY JUST REPLY "CONTACT THE SELLER" HOWEVER THE SELLER DOES NOT OPERATE ON THEIR SITE ANYMORE. SO IF YOU BUY FROM DHGATE YOU TAKE A CHANCE, BECAUSE IF THERE ARE ANY ISSUES, TOUGH, YOU LOOSE YOUR MONEY, IN MY CASE THAT WAS OVER £100”

Helpful Report

Posted 6 years ago

“I got 2 orders not delivered and no money back. I lose 120 euro ... My money is stolen !!!!!! NO REFUND !!!!!!”

Helpful Report

Posted 6 years ago

“Ordered ten e pens. Took a month, but whatever.None of them take a charge. A waste of time. I'm going thru the process of getting my money back. So far they haven't made it easy. One star is no stars.”

Helpful Report

Posted 6 years ago

“People ! People ! If anything shipped from China , made in China DO NOT BUY ! Simple as that . Save yourself , these sellers are laughing all the way to the bank with your money , laughing at how naive ...... Clueless we are to send money half the earth away and to the worst credit businesses existing !”

Helpful Report

Posted 6 years ago

“They kept emailing me that my order had been refunded because I cancelled it, I DID NOT cancel my order. This has happened 4 times! This is ridiculous and annoying, I will not be using this sight ever again.”

Helpful Report

Posted 6 years ago

“欺詐和敲詐勒索 Dhgate is the worst online Marketplace that exists. My payment status was put in risk payment verification, because I decided to use my credit card and my shipping address is different than the billing address. I'm an American business owner who has a cafe in Thailand. The destination of my freight was Thailand, not America. For five days these people kept sending me in circles. I would contact customer service and customer service would refer me to the safety center. I would then send an e-mail with all of the photo information including the account numbers, verification codes and transaction codes from the bank to the safety center and then the safety center would tell me in a response e-mail to contact customer service and then the cycle would begin again. I have a series of 13 emails that repeat this vicious cycle and nothing is done. In the meantime my credit card validated payment and paid dhgate. The vendors were never paid and they owe me $1,195. Apparently dhgate does not want you to use your credit card to make orders. They want you to use a debit card, one of their pay systems or Western Union. I think that dhgate is a racist company. This has very little to do with the vendors that use that platform. Their platform is convoluted and it would appear to me that people in customer service and in the safety center are of low birth who are autistic or have down syndrome. I don't know how else to explain why it is that you can send a photo of your passport, a photo of your driver's license which contains the address, both sides of credit card and a bank statement for that credit card and still they say that you are a payment risk. After 5 days, I just gave up. I said to myself, "Forget them" and you should too. Unfortunately, they were paid by my bank and now I have to wait for the money to be credited back to my account. Dhgate is a bogus company that is involved in fraud and racketeering. I would urge anyone having problems to contact the Ministry Of Commerce by way of the Chinese American Embassy in Washington, DC and make formal complaints. With any luck, the people's Republic of China will find DHGate guilty and march the CEO off in front of a firing squad. This is not how we do business in the West. If you think that an alternative is aliexpress, don't. They do the same thing. Alibaba has a simple credit card verification system that immediately contacts Visa who sends an SMS message to the card holders phone and the code is entered on Alibaba expresses credit verification checkout page right before your order is confirmed. It happens in a matter of 5 seconds. This bullshit at AliExpress and Dhgate is a scam.”

Helpful Report

Posted 6 years ago

“my refund. ordered blue led icicle lights the bulbs are not bright enough for the exterior of my home. spent 118.00 tried to get a refund and return lights they offered me 1 cent. yes that is correct 1 cent and said i could keep the lights. now i have 22 sets of lights i can not use and i am out 118.00. only company i have ever had trouble with buying on line . customer service is very difficult to deal with and i will NEVER buy anything from this place again”

Helpful Report

Posted 6 years ago

“qq350168012 Fujian, China (Mainland) this seller give me wrong tracking numbers when you message this seller weeks before reply... DHgate what kind of scammers selling on your site...check them out”

Helpful Report

Posted 6 years ago

“bootsport Fujian, China (Mainland) you need to check this seller out Scammer...i paid for DHL shipping and didn't get it all this seller is lies and give wrong information”

Helpful Report

Posted 6 years ago

“WARNING! Do not buy from DHGate. They give you an order and tracking number to fool you into believing your order will arrive. However the only thing that you are going to get is an empty PACKAGE sent to you. DISGRACE. AVOID AT ALL COSTS.”

Helpful Report

Posted 6 years ago

“Was so close to ordering a pair of shoes, because of the awesome price being 60% cheaper than other sites, but I checked their refund policy and saw that you’ll only get a full refund if you never receive your order and a partial refund for items that aren’t as described. Both conditions were a huge red flag for me and decided to research the company and stumble down upon this site. SO glad I have common sense! I have not, and WILL NOT, ever order from them!!”

Helpful Report

Posted 6 years ago

“Thanks to all the customer reviews. I was just a minute away from ordering an IPhone from their Application. I wonder what would I have to be Facing. Hey I’m sorry for all the people who had bad experiences. DHgate : Attention. You’ll have got to change”

Helpful Report

Posted 6 years ago

“This web site was taking money out of my bank account but was saying they can't take my payment. So i will never purchase from them. Take my money but say payment failed smh.🤬”

Helpful Report

Posted 6 years ago

“I ordered a wedding dress and contacted the business within 7 days of receiving the package because the company sent me the wrong dress, and they won’t do anything to resolve the issue. I was not even seeking a refund, just wanting the correct dress sent to me. Now, I don’t have a dress for my wedding! The customer service is below average and the online chat system proclaiming to be 24/7 is fake. The online system called ‘Tang-Tang’ sent an automated message of being unavailable multiple times when I attempted to contact the company. I also emailed the company and sent photos of the incorrect dresss that was sent to me. No refund or correct dress was offered to me. Buyers should be aware not to order from this company.”

Helpful Report

Posted 6 years ago

DHgate.com is rated 1.4 based on 984 reviews