DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DHgate.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service if something is wrong with the product you order. 1) don't be fooled - these are knock off products. No licences for producing Team Jerseys or Electronic brand name. They are counterfeit through and through. 2) if that does not bother you, try and return a product. it can cost more than the item you purchased did. Then all of a sudden Customer Service starts reading from a book. They don't know you. No Refund on product or mailing cost - you are on your own. There are better companies out there that deserve your money better than DHGate.”

Helpful Report

Posted 5 years ago

“Crappy customer service!!!”

Helpful Report

Posted 5 years ago

“I have paid for a pink satin pajama size medium, but I have received a much smaller size, I have tried several times to write to the seller to get refunded and to send back the item its been refused all the times, I am very disappointed about the lack of customer service and I will never buy again from this website, beside that I will always make sure my friends won't buy from them ever again! The answer I have received: buy another pajama will give you a discount!! Disgusting”

Helpful Report

Posted 5 years ago

“I am currently in the middle of my third attempt at buying a guitar from DHgate. The first two times the seller provided me with fake tracking numbers; although I was able to get my money back, I spent six weeks waiting on each package that never came. This time I contacted the seller and formed a rapport prior to purchasing. However, despite the extra steps that I have taken, the seller has given my a fake tracking number under the pretext of having had to do so to meet the shipping deadline. According to the seller, the shipping deadline was not met because the guitar is a custom piece. That was 3 weeks ago and still no updated tracking number. Time to start the refund process. I have wasted a total of 4 months with DHgate trying to buy a guitar. NOT WORTH THE HASSLE.”

Helpful Report

Posted 5 years ago

“Ordered two guitars and they were shipped to destinations hundreds of miles from my home. Disputed the transaction and received a full refund but there are a lot scammers posing as sellers. Never again.”

Helpful Report

Posted 5 years ago

“Absolutely horrible customer service and impossible to get your items that you paid for. Customer service is no help and they will not refund the money”

Helpful Report

Posted 5 years ago

“Worst company ever. I placed an order and never received a working tracking number. The seller took my money and dissapeared.”

Helpful Report

Posted 5 years ago

“for a small $122.00 I was ripped off… DO NOT SHOP WITH gzproduct for a small $122.00 I was ripped off yea I released the payment on purpose to leave a bad review and I hope that feeds their whole family I’ll never shop on DHgate ever again especially due to the fact I’m in New York theres a whole china town idk why I even played myself... I ordered a coat with this seller on Nov 16,2019 I was given a tracking number on the 19th of Nov for DHL the tracking number was invalid on DHL website & it was supposed to be delivered to me November 27th I opened a dispute and the seller declined and made a proposal saying he would ship my items ,then messages me saying here’s a tracking number yes it shows on DHL, but ! all the seller did was go online and make a order for pick up of a package and in the description it says sneakers , please do not shop with this seller they scam people for their money ‼️”

Helpful Report

Posted 5 years ago

“I bought a krikor jabotian dress from a vendor named officesupply. Prior to my purchase I reached out to the vendor and inquired about the quality of the dress and they told me it will look exactly what I expected. So I placed the order. When I received the dress it had nothing like what they said. I disputed my purchase because they lied to me about the product quality. They cheated me that if I shipped back the dress they will refund me in full the purchase cost + USD$35 of the return shipping. So I returned the dress. After more than 1 month I reached out to them asking them if they received the dress. They NEVER responded back. I even opened a after-sale dispute ticket but they didn’t care to even deal with it. I was stupid enough to trust them to process the refund, and didn’t pay for tracking because the tracking is half the cost of the dress. I really strongly urge you not to buy from DHGate. Because around the same time I also bought a sweater from another vendor named acore. I realized how bad the product quality is after I received the dress I asked the vendor acore to refund me. Acore didn’t ship the product for like a week, then IMMEDIATELY shipped it after my refund request was opened. They denied my refund request immediately and shipped the product without even talking to me. The sweater I received is again nothing like the product description on DHGate. I had another extremely bad experience with another vendor huifangzhou too. You may think that DHGate has in place consumer protection, but they cannot enforce those policies. Vendors can cheat and lie and when you reach out to DHGate for help DHGate will be like my hands are tied. I had too much bad experience with using DHGate, and strongly encourage you use other ecommerce websites for your online purchase because you really don’t wanna deal with Chinese vendors that cheat and lie to consumers. If you see good reviews about DHgate, I suspect they buy those good reviews themselves because I dealt with 4 different vendors and none of them are good.”

Helpful Report

Posted 5 years ago

“bought a guitar from dhgate and is piece of junk (picture is deceiving). Neck was cracked at the neck, nut slot is too big to hold the nut (nut was glue on), string slot filed too low causing string to buzz. Neck is a mess, lower part is correctable, high strings are curve down and can't be fix.”

Helpful Report

Posted 5 years ago

“Shoes look like they cost a dollar or so. DH Gate Denys they even sold them to me. Need refund on my card. Still have not got refund & going to refer to BBB.”

Helpful Report

Posted 5 years ago

“Very bad experience I was scammed never got the item I ordered dhgate won't not help you get your money back they flat-out rip you off don't buy from them”

Helpful Report

Posted 5 years ago

“block my payment credit card. It was seller mistake but they blocked me to purchase. Seller was delivery to mexico but DHgate does not take care this matter. See attachment photo.”

Helpful Report

Posted 5 years ago

“It started out good, ordered 5 things got 4, then I ordered a lot of things, particularly from the social savings, too good to be true! All in all, I ordered 46 items and have received 11. I dispute them and wait a few weeks and always get my money back, Dhgate is aware of the scammers but they set up a process and you must wait a significant amount of time. They allow 2 months for delivery then you can dispute, it’s tricky though. it’s tricky to make you frustrated and not bother. That’s how the scam works. You order, they send out fake responses that it was shipped and they most times keep up the charade that it’s on delivery. It’s a fake tracking system. Eventually they add that it was delivered days ago to an address across the country. It takes so long and I was unaware of this scam at the time. That’s why the amount of orders in a 2 month period. The items I did get were good. I am done ordering and taking my business elsewhere, luckily many competitive sites exist.”

Helpful Report

Posted 5 years ago

“I since April have been waiting to get my refund back and I still have not heard from anyone. This is the worst online company and I will be sending a very bad review. BE WARNED - DO NOT EVER ORDER FROM THIS SITE”

Helpful Report

Posted 5 years ago

“This company is a fraudulent company. Ordered 7 lights and all I received was a million pieces of junk metal. Contacted dhgate and they just keep giving the run around. Do not buy from this company”

Helpful Report

Posted 5 years ago

“It's a scam dhgate will not give your money back don't buy from these people when you buy for them they said the envelope to the wrong address with a tracking number which is obviously not what you ordered then when you try to make a claim they give you the runaround and then kick you off the site basically ripping you off it's a big scam”

Helpful Report

Posted 5 years ago

“Never received order and lost$50.”

Helpful Report

Posted 5 years ago

“SCAM ? YES YES YES I bought a Makita drill set, I was given a tracking number and for 8 weeks it was in transit. Finally it hit UK customs and was sent to a Royal Mail center for delivery. I contacted them to find out when would i receive my item. They told me that my tracking number was not addressed to me and it only weighed 33grams (Drill Set !!!!!!!) I contacted DHGate and was informed to contact the supplier, which i tried but it came up with page not found. Eventually I received a full refund from DHGate. So, my point is that they send out bogus items with tracking numbers not even addressed to you. So, you think your item is on the way. DHgate make out that it is the supplier fault but they clearly are trying to rob you.”

Helpful Report

Posted 5 years ago

“Absolutely terrible. I attempted to purchase several orders and needed to send my credit card information to some email address where apparently they could “verify” my information. In the process of waiting for them to verify this, all my orders were cancelled. I heard absolutely nothing from the email address i was told to send my information to. I contacted customer service 7 times in the past 3 weeks and they were absolutely useless, just asking to see screenshots of my email. Constantly exposing my credit card information to MANY people. And still nothing was verified. Dont waste your time here. This is the biggest scam ever.”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 984 reviews