“after month of waiting for a microwave, having the worst support communication, you delivered the wrong one, while I order a Combi, 28L with value of €179.99,; you delivered today a Solo, 23L with value of €120.00.
After couple of months of waiting this is unacceptable. Please can someone call me and clarify this asap. Order: 100300188”
“I ordered a dishwasher, the order date was delayed twice, when it was finally delivered it was faulty and now I'm waiting for the machine to be returned. Again they keep giving me a pick up date but nobody turns up to pick up the faulty machine and replace it with the new machine. DID have not responded to any of my emails, voice messages and wont return any of my calls.
I strongly advise anyone to stay away from DID. They are horrendus to deal with!!”
“Navan, a 900 euro tumble dryer delivered and left in utility, no test, no installation (no box?). Item needs,to go on top of washing machine (as explained when I bought it) and it is quite heavy. I was not offered in store or I would have purchased a full installation package on top of 25 euro delivery, Suggested to go to Harvey Norman to get that service.... Also, denied right to return the item. Only phone call to HQ resolved issue and hopefully they will come back to collect item over soon. Price good compared to competitor, post-sale service not good at all.”
“Products ordered 3 weeks ago, keep getting response saying waiting for it to get delivered to the warehouse. Had 2 deliveries of bulbs and plugs to the house but not the main items. Contacted them again told I would receive confirmation of my delivery slot as it would be delivered on Saturday, guess what, no confirmation of delivery slot and no delivery. Shocking service.”
“Abysmal service. Ordered a washer dryer on 13/08/20. Delivery due 24/08/20. took time off work to receive the delivery, never came, no explanation why. after numerous calls was told there was a mixup and new date would be 29/08/20. Another day off work, and no delivery. Same story, mixup blah blah, new date 03/09/20.
Machine arrived on the 3rd, stopped working on the 7th. More calls, more emails to sort it, was promised a replacement (inferior model) for 15/09/20. ANOTHER mixup occurred with their warehouse and was told my replacement will arrive 17/09/20....well that's today and surprise surprise... still no machine. Absolute joke of a company, and I'll be sorting the issue out in small claims court.”
“Waited 11 weeks for a integrated dishwasher to be delivered and fitted when it finally arrived guy took 1 look & said he couldn’t do it because it was raised off the floor then had to wait another 2 days for it to be delivered again during this time we had no contact from anyone even after leaving numerous messages because no one would answer the phone it’s an absolute disgrace I would not buy or advise anyone to buy as much as a battery from them again it was their Lucan branch they clearly don’t value any of their customers I would have given a minus 5 star if I could”
“Purchased a small appliance online. No acknowledgement of the purchase or any delivery information. I first needed to alert them that I made the purchase then I had contact them twice to get the item shipped. I took about 10 days to get the item delivered. I notice all the effort spent responding to negative reviews on Trustpilot. maybe try communicating with your customers in the first place rather than wasting time with pointless responses here.”
“Ordered an iPhone 11 pro max on 1st of February, today is 3rd of March and still waiting for it!
No update from DID, simply nothing!
HORRIBLE!!!
Haven't seen anything like this before!
I don't really know what to do; there's nowhere to complain about it.
Just wait for the mercy of the DID!”
“Ordered online on 18th December. Said it would be delivered 3-5 days.
Now 22nd January and no delivery yet. No reply to emails. Phone line too busy
Never again”
“A set of pots were supposed to come with the induction hob I ordered. The hob was delivered but no pots. It took me 5 separate efforts at contracting DID before they send me the pots, two weeks later. There was no accountability or connection between any of the channels i contacted; the customer contact number, the email, the twitter a/c and the facebook a/c.”
