“DigiDirect are always super helpful on the phone with advice, the products arrive quickly, the prices are super competitive and the products spot on.”
“Original item ordered was discontinued although order paid for. Refund was prompt.
Replacement order was sent 22 days ago but is still nowhere to be seen (though this is not Digidirect's fault).”
“My purchase from digi Direct was a very pleasant experience, I recieved the item only in a few days and it was what I had exactly ordered. Thank you.”
“I purchased a product from this group on November 23 2021.
Two days later on November 25 2021, they sent me what appears to a partly automated message basically outlining that they do not have stock of the product that they are offering and that I purchased.
To correct the situation (and this is unbelievable), the automated pasted part of the email invites me to make ANOTHER purchase and they will give me AUD$10 discount.
WAIT FOR IT!
The next part says that If I make another purchase utilising the $10 discount, I cannot receive a refund for the original item that they sold me and do not have.
I have written to this group numerous times and spoken on the phone to get my money back for an item they sold me and do not have.
They have responded by basically informing that the refund matter has been “escalated to bloody management”.
It’s not rocket science to understand that management are responsible for the entire situation in the first place.
9 days later, I have not received any refund and do not appear any closer to receiving it.
As of today, 2 December 2021, I have now filed a PayPal dispute and failing that, further legal actions will commence including with appropriate departments.
I have also placed a review on TrustPilot and ProductReview. They responded to those reviews with a “sorry”, but have completely failed to personally contact me with an apology. They are holding onto peoples money with a vice grip!”
