Digital Direct Reviews

Name: Digital Direct
Rating: 1.74

1.7 Rating 93 Reviews

19 %

of reviewers recommend Digital Direct

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1.7

Based on 93 reviews

Customer Service
Communication Channels	Email, Telephone

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Digital Direct 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

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“I regret to say that my experience with Direct Digital has been extremely disappointing. Despite their promises, I have seen no results from their services. There has been a complete lack of transparency from the start, and I was lured into the contract with promises that were never kept. They assured me of the placement of a digital concierge and guaranteed no competitor ads on the digital kiosk. None of these promises were fulfilled. In fact, I have yet to see my ad run on the kiosk at all. My contract with Direct Digital has been a complete waste of time and money. I feel scammed and exploited as a small business owner. The funds I am forced to pay them could be put to much better use. Once you sign up, you're stuck paying them until your contract ends, regardless of their lack of performance. I strongly advise other businesses to stay away from this company.”

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Posted 5 months ago

“Do not engage with this company, sales person trick you to fake information just to get you signing their contract. They lied to us introducing as a local company and they are making people in Ireland sign a binding contract under UK law, don't even know if this is legal. Ensure to disable all your DIRECT DEBIT and do not engage with them. Be careful... it's a pity this company has already committed fraud in other countries and still trading in Europe and the UK. Unbelievable.”

Helpful Report

Posted 6 months ago

“SCAM SCAM SCAM Unethical, pushy sales people and impossible to cancel something I never recieved or service I used. DO NOT SIGN WITH THEM I spoke with the hotel I signed up for and they said they were never working with them and they forged their signature. Crooks”

Helpful Report

Posted 6 months ago

“Avoid at all cost miss sold arrangement Now threatening court action I’ve cancelled the direct debit because taken more than than what was agreed verbally Hidden costs in the small print, don’t take my word for it just Google this company. No wonder small business don't last long with con artists like this around. Avoid at all costs I am seeking legal action!!!”

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Posted 7 months ago

“SCAM. I advise the public to stay away from this platform. if you are already a victim, {CONTACT} [Email] : Alex victim help {@} {mail} {.} {com} Thank me later, after the recovery he directed me to a good platform where I’m currently earning.”

Helpful Report

Posted 7 months ago

“Digital Direct is a not a marketing company, it's a gang of con artists. The sales team is aggressive and fast-talking. They push a two-year contract. Then, provide mediocre artwork at best, and wait to renew, collect, renew. The ad for my company is on a kiosk in a hotel. The kiosk is almost empty of ads. It's embarrassing. I tried to cancel the contract on the phone, having no idea it was going to run into a third year. They gave me a run around until the contract renewed automatically. Now, they say they've turned it over to collections or small claims court. Extracting as much money as possible is Digital Direct's only interest. Stay away. The photo shows the kiosk. Only three categories are live, and each category has only one or two business ads. (One of the few closed two years ago). The hotel manager is embarrassed and frustrated, too.”

Helpful Report

Posted 8 months ago

“This is a horrible company who promises the sky, delivers very little and then makes it impossible to stop paying. We are a nonprofit pay-it-forward restaurant, so I have paid out of my own pocket.”

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Posted 8 months ago

“I don't even know where to start with this HORRIFIC company. A pushy sales man came out and told me a loads of bull. Scrolled through the terms and conditions and said sign there that just says what I've told you. The ad was hardly shown. The tele is rarely on at the practice. I have evidence to back this up. Now I have debt collectors on my back for 2600!!! Why on earth would I pay that for something I don't even receive. I'm a small cafe with 2 or 3 staff and to be mis sold and ripped off to this extreme is an absolute joke. No wonder small business don't last long with con artists like this around. Avoid at all costs I am seeking legal action!!!@”

Helpful Report

Posted 8 months ago

“If I could give -10 stars I would they have took us to county court to pay thousands telling them before anything went live I did not want there services, they have now carried on them billing after endless emails saying I dont want it, they have nearly destroyed our business what we have worked so hard to build. Please stay away from theses con artists they don’t care about you or your best interests only care about lining there pockets by scamming people”

Helpful Report

Posted 8 months ago

“Direct Digital promises the world but delivers nothing but headaches. Their sales tactics are deceitful, their editing skills are amateurish, and their service is abysmal. Deceptive Sales Practices: The sales team employs pushy tactics, making promises they never intend to fulfill. Don't fall for their smooth talk and false assurances. Shoddy Editing: The video editing they claim to offer is a joke. It looks like something slapped together from a cheap template, and you'll likely end up having to do the work yourself. Hidden Fees and Misleading Contracts: The contract is a labyrinth of tiny print designed to trip you up. They'll sneak in extra charges, and what they quote you initially bears no resemblance to what you'll aay. Cancellation Hassles: Trying to cancel is a nightmare. If you don't jump through hoops within a narrow window, they'll trap you into renewing your contract without your consent. Zero ROI: Despite their lofty promises, Direct Digital won't help you make a single penny. Save your money and invest in more effective advertising channels like Facebook outreach. Nonexistent Customer Service: Technical issues are a constant problem, and good luck getting any meaningful support from their team. You're left paying for a service that rarely delivers. Lack of Transparency and Integrity: They thrive on deceit and opacity, leaving customers feeling scammed and cheated. Don't trust a company that operates with such blatant disregard for honesty and fairness. Now I am not in a position to pay for the last months and I asked to stop the payment since they could not show my ad for weeks with a total of months and I did not earn a single penny or call. They agreed to reduce the payment to £50 for 2 months and then go up to 87 for 6 months. This changed nothing. I also got charged today when the dd start the 12. Looks like they are in a rush to get my payment so I do not know why they are so messy and do not charge the day they should of DD. But I get it I signed the contract even though it was not the right thing for me but since the salesman cared about making the sale without truly helping you to make a decision I guess I have to report it to the fraud department. This is simply a big scam and for as long as they can say they are in the right, well, simply read other people's reviews ( people that have not been invited) Save yourself the headache and avoid Direct Digital at all costs. Their unethical practices and subpar services make them a company best left in the dust.”

Helpful Report

Posted 9 months ago

“Run as fast as you can. They scam you. Give you no option for way out of the contract. Then they bully and threaten you for a payment. They even have their own debt collector company. I can’t get my head around how they are allowed to operate with that kind of business model. SCAM!!!! RUN!!!”

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Posted 9 months ago

“I signed up with these not realising it was a fixed 2 year contract. The salesman was so convincing that for what I pay I'll get back in business. Not had a single lead! I went with it because I was low on customers and it seemed a good idea at the time. I cancelled the direct debit and now I'm being threatened with court”

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Posted 9 months ago

“Please avoid using this scam company i’ve had to pay them in order to settle for a service that is a hard sell and achieves nothing meant to be an advert on a tv screen in the doctors however the screen is tiny and it’s unreadable absolutely avoid”

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Posted 9 months ago

“Run!!!! Please dont sign up for this. Ian Stirling their sales rep will say just about anything for u to sign up and you will be bound with this contract but read into it properly. Service is poor, screens are small and nowhere to be seen. Run run run”

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Posted 10 months ago

“SCAAAAAAM!!!!!! AVOID!!! Please do not use this company , Could we all agree to get in touch and report this to the right authority and Companies house , They are an absolute disgrace and I wish that I could read the reviews before signing in to this contract with DIRECT DIGITAL , Please lets find each other here ( 07586482002) and do something before is too late, there will be more victims like us ... AVOID !!! DO NOT SIGN WITH THEM”

Helpful Report

Posted 10 months ago

“I filed a complaint with PayPal regarding the Scam.”

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Posted 11 months ago

“Zero Star Review ... SCAM Zero Star Review .... DO NOT SIGN ... Experience of this Company informs to believe that all the Bad Reviews are truthful, and the 5 star Reviews are fakes. On so many Review sites. Both, Direct Digital, and Multimedia Int. Services Ltd and also The Community Network. Very bad experience here, like many other ppl. Thinking back. I could cry ! Never again. Trying extorting money not owed. Harassment it is. Appalling. Have nothing to do with them. Also true, they try to stop bad reviews, that are truth. Convicted / fined $230,000 in Australia for this very "unconscionable conduct" and questionable trading standards, following numerous customer complaints. See online link here ; https://www.accc.gov.au/media-release/the-community-network-ordered-to-pay-penalties-of-230000 Report them to the Authorities for full investigation”

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Posted 11 months ago

“Signed up and was told I would have exclusivity with my ad and now there are other companies that do the same operations of me rotating within my ads. No response from any of the salesman that I dealt with.”

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Posted 1 year ago

“We advertised with these guys in 2017. We paid in advance (€520) and possibly monthly by card, direct debit or standing order for a period afterwards (i’m unsure as its so long ago. Now 7 years later they are chasing me for €8000 plus and tell me I have a contract with them. The contract copy sent to me as proof has no signature and isn’t actually a contract but the advert proof! Having not heard a single thing from these people since 2017, not they have started to send me monthly invoices. Its very stressful SCAM AVOID AVOID”

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Posted 1 year ago

“I can’t believe I fell for this bunch of scammers. I got promised an advert at our local hospital by a pushy salesman who was also talking inappropriately. When he visited my house he lied and said no money would be taken from my account until my advert had been approved and gone live. They did not tell me that the hospital was still under Covid measures had half the seating capacity and didn’t have as many people in there as before. He also said I would have an NHS logo on my advert and they don’t appear on the screen, he also didn’t tell me that their logo and details appear across a quarter of the screen and the television is in a position that people aren’t looking at it and just has lights reflecting on the screen making it very poor quality. They took £130 from me while I still do not have an advert as well as £380 deposits. , I got told they would be taking £80 a month . I have sent many emails saying I wish to cancel my contract as I currently still have no advert and do not wish to be associated with a company themselves, and now I have received a threat of legal action from the government website. Disgusting bullies with liars of salesman.”

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Posted 1 year ago

Digital Direct is rated 1.7 based on 93 reviews