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Dillard's Reviews

1.5 Rating 104 Reviews
13 %
of reviewers recommend Dillard's
1.5
Based on 104 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
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Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 1 star review on 21st June 2024
Anonymous
Dillard's 1 star review on 11th May 2024
Ryan
Dillard's 5 star review on 8th May 2024
Tori Hager
7
Anonymous
Anonymous  // 01/01/2019
Terrible return policy! Does not care about customer and situation! Don't shop Dillards!
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Posted 1 year ago
WOW! Unbelievable! I ordered leggings & had to go next size up. They charged me $9.95 to ship leggings to me, charging me $9.95 to return them, & $9.95 to exchange them! WHAT A RIP OFF! I told rep forget the exchange & I’ll return them!! I’M DONE WITH DILLARDS!! shame on them😡
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Posted 1 year ago
Today, June 14 at 12:30 I was at Dillard's in Countryside mall in the intimate dept to purchase a bra. The employee was behind the register. I asked for help. She said she'll be right with me after she was done with the customer indide the dressing room. She never did. She took right away a customer that had a return and went by helping other customers. After trying on some bras that were not right for me ( that was the reason why I needed help)... I decided to leave. Went by Macy's and there I was able to find my bra. I love to shop at Dillard's but experiences like these makes me feel like going somewhere else.
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Posted 1 year ago
Never received my delivery. No response by email. I feel.like I got scammed
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Posted 1 year ago
Worst Customer Service. Needed an item very fast. Ordered it. They didn't offer any fast shipping. After two days the status was still Searching. I started to call them. First lady said she can't help me I have to wait. Second one took all my billing info and sent it to some department. Still noting. Third call tels me I have to wait. Then I'm getting a cancellation message on my phone. I'm calling them they say I have to wait my card didnt go through or they didn't know the real issue. And for everything that I'm asking they say we can't help you. I even asked for msome discount and they said no. Just lost my time. Better order from Macy's or Bloomingdale next time. If company want to fix it somehow here is my order number 6 8 7 7 7 3 4 8 1
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Posted 1 year ago
The worst experience I’ve ever had at a department store in Huntsville Alabama, Anita traded me like gum on her shoe, so rude and harassed me and called other teammates to join in. She is an elderly woman. I was very surprised that she would do this, but she did, and it is done, and I will never be back to shop at dealers again, they do you not care about her customers and they go out of their way to miss treat them. This company has some serious issues and should be addressed by upper management if they want to stay in business but as I read a lot of comments, this is not unusual, but goes on on a daily basis was even threatened one time to call the police because one of the associates that she called. Stared me down on and try to pick a fight with me because of something she told him I guess by the way, this is very unacceptable and should be addressed and I will let it be known to all that I can because this just ain’t right they talk rudely I don’t even think a customer for their large purchase that they made in the store but instead I want to treat them like it’s a Third World country harass and follow them around like they were going to steal something I never stole anything in my life I work hard for my money and I value people and how they are treated this company does not and does not deserve my money. If it wasn’t for my wife desperately needing distress for my daughters wedding, I would not purchase this dress ,I got it somewhere else, but she insisted she needed it so we did so, and the Lady Anita the only associate they could check us out, would not speak to us, or thank us for a purchase. I do not know what we did to offend her other than show up in the store to look for a dress, and I may be that she just does not like us for some reason, I do not know but I wish her well and know that God loves her and hopes that she will see the beauty and others and learn to treat them like she would want to be treated.
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Posted 1 year ago
Dillards is the only department store that still sells fur. Please stop this archaic and cruel practice. Fake fur looks just as good!
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Posted 1 year ago
I love their choices in clothing, shoes, handbags and cosmetics, and I usually find what I want at Dillards. However, they've decided to clamp down hard on their 30-day return policy. This affects me because we live an hour from the closest Dillards, so I order online a lot. The 30 days period starts when you order and they have to receive your item before it's up. I'd purchased multiple sizes of several items from several stores to attend 3 weddings. When I started gathering things up to return, I realized I was 3 days over. I wrote an explanation and sent it in, but got it right back in the mail with a "more than 30 days" explanation. I called Customer Service and spoke with 3 different people. They were nice but firmly said I should have read the 30-day policy when I ordered. They also said Dillards had decided to clamp down hard on the return policy. I order online all the time from Sundance, Nordstorm, Bloomingdales, Dillards, Taos, Born, Talbots etc. and have never had this problem returning items. I'll be hesitant to order from them in the future, because I might be on a trip, the post office might be slow, etc.
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Posted 1 year ago
Dillards would not exchange a defective jacket. There policies are setup to keep money in thier pocket and stiff the working class.
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Posted 1 year ago
Horrible customer service!!!! They don’t do even exchange outrageous return prices I will never order anything from this store again!!
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Posted 1 year ago
Horrible customer service. Made a purchase last month and shipping company lost it. After contacting customer service and my credit card company. Went to place another order this week and they canceled it because of the incident last month. Called today and they dismissed me. Never buy from them!
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Posted 2 years ago
I love Sofia kha Charradou! She’s the counter manager at Dior, Dillard’s Brandon Town Center. Ever since she’s been there, I’ve been hooked on Dior skin care, fragrance and makeup. I was just there last Friday for a spa event with Sheba featuring Dior’s Prestige skin care. Talk about being pampered! Sheba, National Skin Care Specialist for Dior was fantastic!! Love, LOVE, Love Prestige. My skin is soft, supple. I love the way Sheba did my makeup too…. Just enough glam♥️ Thank you Sofia and Sheba for making my day so special🥰 Marylou
Dillard's 5 star review on 6th September 2022
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Posted 2 years ago
Expensive Adriana Papell dress was ruined after one wearing. Inferior product as bodice is covered in snags. Dress is unwearable. Customer service could care less. Just made mouth noises and said I'm sorry. Stand behind your product or don't sell it. If I bought the dress at Nordstroms, they would have accepted return.
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Posted 2 years ago
absolutely hands down the worst return policy. I have ever encountered for online shopping. I am surprised they are still in business.
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Posted 2 years ago
Dilliards in Raleigh on May 5 - excellent customer service though there were so few associates it was tough on them to help people! The "Evening" selection was excellent. The associate attempted to help several customers on both ends of the floor. They need HELP. Dilliards in Wilmington - Brandon and Elexis Carson are a breath of fresh air. They were friendly, fun, knew their jobs and were determined to find the perfect shoe for me to wear to a wedding. She ordered the size that I needed. Elexis recommended a Dilliard account and I agreed because of her skills in helping me! Great young people. Muriel in the Evening Wear departments is EXCEPTIONAL in her knowledge, smile, genuinely helping customers! WOW - I was so impressed with her. Many thanks for ALL you did for me, Muriel. I bought, then returned, then bought again. She smiled the entire time.
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Posted 2 years ago
I see why Dillard's has just one store open in wake county their customers service in the store I give a 0 they hung up the phone 3 times on me some of them can't hear all when you do talk to them they just have bodies working they have so dumb employees
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Posted 2 years ago
I purchased a top from Dillard’s and was not informed that the top had to be returned within 3 days when I made the purchase. I had the receipt and my purchase had been made around one week prior. They refused to give me a store credit even after speaking to two managers. When I was leaving without a credit I asked for a bag because I was shopping with my mother and did not want to carry the top around without a bag. I asked the manager who had not even heard me talk to the sales associate and he told me I could have a bag if I showed the associate respect. I have worked in retail, food service and education and I have never been treated so poorly.
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Posted 2 years ago
Buyer beware! I ordered clothing for my one year old granddaughter’s birthday from Dillard’s. They cancelled half of the order, but didn’t notify me. I found out when I went online to confirm the shipping date. I called customer service to cancel the remainder of the order since I now have to order from a different company anyway, but was told I can’t cancel because they shipped that part today (Sunday). The recipient can return it to the nearest Dillard’s, however they confirmed that there isn’t one in Baltimore where it is being shipped to. The only option is for me to pay $10 out of pocket to return it myself by mail. I’m a senior citizen on a fixed income who NEVER would have placed this order had I been given the facts up front. Spend your money at a store who can deliver what they advertise and who actulally cares about customer service.
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Posted 2 years ago
I purchased three dresses and had to return them because they didn't fit. I got charged a return fee on all three dresses as well as shipping charges. So without hesitation I will not be purchasing any items from Dillards moving forward Kelly C
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Posted 2 years ago
WORST COSTUMER SERVICE EVER! THEY DO NOT CARE FOR THEIR CLIENTS. SUCH A SHAME
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Posted 2 years ago
Dillard's is rated 1.5 based on 104 reviews