Dillard's Reviews

1.5 Rating 108 Reviews

12 %

of reviewers recommend Dillard's

Company Reviews

Questions

Metrics

1.5

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Dillard's returns process?

Customer Service

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How is Dillard's returns process?

Helpful Report

(1 week ago)

Greater than 86% of reviewers feedback is Dillard's returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ The dress was on my doorstep today with a note saying no returns after 30 days. ”

- Anonymous

“ The 30-day return policy is my major complaint, especially when you have to pay shipping charges to return items via mail. Nordstrom has free shipping for purchases and returns and no strict return date. The merchandise is similar. ”

- Anonymous

“ She told me that Dillard’s policy requires that they hold all returns in the back for 24 hours before they put them back on the floor. ”

- Deedee

Dillard's Reviews

Returns - Difficult