Dillard's Reviews

1.5 Rating 104 Reviews

13 %

of reviewers recommend Dillard's

Company Reviews

Questions

Metrics

1.5

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Dillard's deliver? Does Dillard's deliver on time? How is accuracy and good condition of items delivered by Dillard's?

Returns

How is Dillard's returns process?

Customer Service

How can I contact Dillard's? How quickly does Dillard's resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Dillard's.

Visit Website

How is Dillard's returns process?

Helpful Report

(1 month ago)

Greater than 84% of reviewers feedback is Dillard's returns process could be better.

Helpful Report

(1 month ago)

0.00%

Industry Average

“ She told me that Dillard’s policy requires that they hold all returns in the back for 24 hours before they put them back on the floor. ”

- Deedee

“ They spend more time telling you what they can’t do, we don’t take returns or do exchanges on items reduced by 65% returns, we don’t do price adjustments, we don’t do competitor pricing adjustments. ”

- Anonymous

“ No returns for Christmas present even with receipt. Punishes early shoppers! ”

Dillard's Reviews

Returns - Difficult