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Dior Reviews

1.7 Rating 113 Reviews
17 %
of reviewers recommend Dior
1.7
Based on 113 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Anonymous
Anonymous  // 01/01/2019
Shame on Dior. Your customer service does not represent the kind of service you should provide as a high end retail store. I will not ever purchase any products from your store for this reason alone ever again! Your customer service is worse than any other retailers out there and on the bottom of the scum. Whomever is in charge of retail operation should be ashamed of themselves. Train your employees properly. Are you not paying your employees enough they don’t know how to property treat the customers? You need to update your core system where the customer has the option to cancel the order before it is shipped out due to wrong address for example instead oh the cancellation is guaranteed and ships the package to the wrong address! You should do better than saying oh there’s nothing I can do to expedite the refund on the item I never got and even tho you got the shipment back but it takes at least 10 business days to process it. Wow!!what are you using 1980s system? Your company is a shame. Nothing but just a name brand. Learn something from Amazon. Amazon always comes out on top! Your customer service is disgusting!
Helpful Report
Posted 11 months ago
Today I called Dior and spoke with some lady who didn't want to give me her name saying" She doesn't feel the need to " give me her name. I am a Dior Platinum member and was expecting a welcome gift around 12/******* which was delayed due to holiday season. I spoke to a Customer Service rep in December who said that it will be delivered after holiday season. Then i emailed Dior on 1/4/24 for a status update and they said the order got called and money will be refunded. Then when I emailed back to them expressing my frustration -Dior kept quite. Again I emailed on 1/11/24 and they reply back saying they have place order again. And today is the height of all. In my life I never experienced such horrible customer service. Is dior not training their rep how to treat customers? I am just loss of words. Which representative doesn't give their name? I guess only those who didn't treat their customer well and fear of consequences? Hope Dior will take action and keep their platinum customers
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Posted 1 year ago
The service in Dior USA is one of the worst in the world Most of the stores are changing sales persons due to bad salaries Whenever you stick to a new salesperson it will be gone in only a few weeks They failed to ship a shirt ordered in the Soho store and they failed to refund me I was able to receive my refund using a dispute They failed to ship me a new order placed online I learned about this after sending an email They said that my size was not available after confirming my order They placed a second order with another size and I wonder if this new order will be shipped
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Posted 1 year ago
I would like to compliment your staff name Pamelia. She was very patient to serve both of us, me & my daughter at BICESTER VILLAGE. I am greatly appreciate Pamelia. I hereby wish you all the best in your future endeavours. Best regards, Carol Chua & Valerie Low
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Posted 1 year ago
Very poor Customer Service. No response to telephone messages or emails sent. No contact from anyone at Dior and no resolution offered even after speaking to an agent who promised to help in the matter.
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Posted 1 year ago
I order 2 eye shadow and they only sent me 1, that was 10/12/23 I called they never refunded me and never provide me a pre - paid label since I got upset with the customer service I rather purchase from my local store other brand and today is 11/28/23 nothing
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Posted 1 year ago
My son ordered a holiday gift set for me. It came without the complementary gift wrapping even though he asked for it. The worst thing is that they sent me a wrong perfume. I emailed them because their chat didn’t work nor text messages. They said they are busy. I received the response via email a few days later, they said the gift wrapping is while supplies last even though he ordered before Thanksgiving for Christmas and if I wanted to return, I could. That’s their response. The worst customer service! We will never order again.
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Posted 1 year ago
Stop funding the oppressor who commits genocide
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Posted 1 year ago
supports genocide
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Posted 1 year ago
One if the worst companies out there!! Morally corrupt!
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Posted 1 year ago
I was not aware that my package needed a signature. I work a full time job and everytime the delivery came I was not home to sign. After 2 delivery attempts, they package had been shipped back to Dior. I have been trying to contact Dior numerous amounts of times over the past 3 days about this package through email, phone number, text message, and I have been on hold for numerous hours a day. This is horrible service, nobody answers the phones, I could not even be provided with as little as a refund. And there was no service provided to me at all. Horrible!!!!
Helpful Report
Posted 1 year ago
On 27 August 2003 I ordered two pairs of Sneakers They arrived on 29th August 2023. They did not fit and I needed to send them back. On 04 September 2023 I re-ordered the same trainers in the correct size. On 5th September 2023 I completed the returns process. On 8th September the returns arrived as I got two emails from Dior, one at 08:43 and another at 08:55 saying it has been received. Both of these emails say you are refunded in 7 days. On 8th September at 16:59 I got an email to say I am being refunded for the Black Suede Sneaker. It is now 20th October 2023, so we are 6 weeks later and I still do not have the money back for the other pair. I call most days to chase this and I am told that it is down to the E-Commerce team, I have been told that I am owed the refund. But I am never told when I will get the money back. Even today I called and it’s the same thing, I have to wait. I have already been waiting 6 weeks! If you look at my account and my partners we spend a fortune with Dior… I now plan to stop shopping at Dior just out of principal. I will call my bank today and have the money clawed back under insurance as I cannot trust Dior at all.
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Posted 1 year ago
The worst experience I had with customer service. Ordered a pair of half boots from Dior online. The day it was delivered, I tried them on my wood floor and aparently there were lines on sole of the shoes due to trying the shoes on my wood floor for few steps (what a quality). Beside the shoes was pinching me from inside due to a lot of hand work and sowing. I returned the shoes, my return was not accepted. No matter how much I tried to explain them that this was not my fault, they did not come up with alternative. I even told them that I’m going to buy something else with them, even if I have to pay more, or willing to get partial credit to buy something else since I can’t wear these 1600$ shoes. They were not willing to help at all. They kept saying that they took picture of the shoes and it looks like that it is worn. I returned the shoes right away. If I wore these shoes, why would I ask for partial credit or even willing to pay more to get something else?! I’m extremely sad because I won’t be able to wear these shoes due to so much discomfort. This is the first and last shop from DIor. They had zero compassion and support.
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Posted 1 year ago
Awful customer service, especially over the phone. Return policy is not what it seems, they care about the packaging to the last detail so that you would not get your return. If they send you faulty items which you send back, they try to blame you. Bogus system. People you speak to through “customer care” seem like they are deliberately trying to incite you to anger.
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Posted 1 year ago
Will boycott if you put a grifting sham feminist as your face for brand. You'll be boycotted like Budweiser, and all the others.
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Posted 1 year ago
Customer service is terrible, item was faulty and policy is for the customer to pay the expense to send it back to review and will be reimbursed with the new product, even though we have paid for the product anyway!! Extremely poor and will not be dealing with them again
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Posted 1 year ago
Worst Customer Service! They messed my order and ask if they can send the rest of it and they said i would have to place a new order. Such nonsense.
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Posted 1 year ago
bought a SAVAGE EDU PERFUME AND AFTER USE IT THE SMELL AFTER 15 MINUTES NOTHING AS PERFUME CUSTOMER SERVICE DO NOT ACCEPTED ANY RESPONSIBILITY Date of experience: March 05, 2023
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Posted 1 year ago
I returned a purse in Beverly Hills because I have been hearing horrible stories that they didn’t get a refund even if they mailed it, Dior claims they didnt receive the item so its your problem to track it. So I went to Beverly Hills and personally returned it, I have not received the refund, I called customer service they said the warehouse has not received the item and If I can go back to the boutique and find out when they sent the item back coz they “don’t have a phone number” for me to call the boutique so I have to drive all the way there to ask. Terrible!
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Posted 1 year ago
Terrible customer service and they tried to blame the courier for the issue when it was clear that the issue occurred with them before the box was even shipped. Lucky it was only $30 on a beauty item. They had the nerve to tell me “it was on the invoice and so it was accounted for.” I’ve never heard of something so dumb in my life. They also stated that I would have to allow UPS to inspect the box. I’m sorry, I work 6 days a week and 12 + hours a day, I don’t have time to wait around for UPS. Never again. I’ll rather just buy from Sephora.
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Posted 2 years ago
Dior is rated 1.7 based on 113 reviews