Direct Golf Reviews

Name: Direct Golf
Rating: 4.41

4.4 Rating 3,486 Reviews

85 %

of reviewers recommend Direct Golf

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4.4

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent product - excellent service - faultless”

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Posted 9 years ago

“Firstly the 20% discount was not deducted from my bill possibly my mistake, who knows? however when I phoned about it customer services tried to fob me off with 20% off my next purchase!! it was over £40 !! and secondly the delivery was Two/Three days & 7 days later I still have not received my goods, (hopefully today) they were for his Birthday last Thursday!!! Direct Golf dispatched the day after order so I should have received them last Thursday latest. From this experience I don't think I will Use direct golf again.”

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Posted 9 years ago

“I placed an order on September 15th, immediately recieved order confirmation. So far so good.. On September 23rd having recieved nothing, no dialogue from Direct Golf, no dispatch note/email/text i decided to call and find out where my items were? "We havnt sent anything as one of your items isn't in stock" even though the website indiated that stock was available. I asked as to why i hadnt been contacted to inform me of this situation to which i had "I dont know". I was 'promised' the order would be sent out next day delivery and i would recieve it in time for an event i was organising prizes for. September 24th - Money taken from account September 24th - Stay in all day ....No Delivery. Call Direct Golf again to ask if anything had been dispatched "Our management are 'in talks' with parcelforce to find out what's going on as we have had problems with delivery lately" September 25th - Event day, Stay in most of the morning for delivery....Nothing Take a trip to American Golf to re-purchase everything that i had initially ordered from Direct Golf, so i had prizes to award... September 28th - Still nothing, Still waiting. The customer service on 2 occasions over the phone was nothing short of pathetic. As a continued 'buyer' for a monthly golf event im afraid i will not be using DG again.”

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Posted 9 years ago

“I ordered a next day delivery....5 days later and I am still waiting for it”

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Posted 9 years ago

“Good and quick response and wide range of goods.”

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Posted 9 years ago

“You send me an email to ask me how to review the product but how can I review the product when I'm still waiting for it a week later not good It's only because I phoned That I know it's gone missing with 1500 other products with Parcelforce but the communication could've come from you”

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Posted 9 years ago

“Direct Golf as a company are fine but think they need to review who delivers their parcels. Parcel had arrived before Hermes updated the tracking information. Just knowing its 'at the distribution hub' is no help at all. Other parcel carriers give you an hour timeslot via text for when your parcel will be delivered for no extra cost.”

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Posted 9 years ago

“Good service, good price, what more could you want.”

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Posted 9 years ago

“Haven't received my order yet”

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Posted 9 years ago

“Choose item, easy to order and pay online and goods received within a few days as promised. Product as description and no issue with sizing of gloves (I am XLarge)”

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Posted 9 years ago

“Very happy with the service provided prompt delivery. Item was as advertised. Would certainly buy from Direct Golf again.”

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Posted 9 years ago

“I collected my order from Direct Golf Ingleby Barwick, was served promptly the shop assistant had everything in order excellent service. Very pleased.”

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Posted 9 years ago

“I ordered my golf clubs with a sales adviser and I had them custom made. They sent me a dispatch number to track my clubs, only to find out the tracking was for 6 golf balls not my clubs. I called customer services but they couldn't find my shipment on the system and told me I had to wait until Monday to speak to the supervisor so he could tell me when to expect the clubs being delivered. I would expect a company of your size to keep this sort of information on the system. I had the order number but they still couldn't help me. Very poor!”

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Posted 9 years ago

“As long as it is in stock it will arrive quickly and with a minimum of fuss.”

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Posted 9 years ago

“Quick service,prompt delivery”

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Posted 9 years ago

“I wish there was minus stars because 1 star is too many. I made an order 11 days ago and I still haven't received anything despite many emails to customer services, three days ago I was told that I'd been upgraded to next day delivery, guess what still no items that I ordered. Terrible service, worst I've ever experienced”

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Posted 9 years ago

“Brilliant service, prompt delivery. Well done everyone.”

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Posted 9 years ago

“Easy site to use. Fast delivery. Good product.”

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Posted 9 years ago

“I ordered a Gps watch and some balls on Wednesday evening with next day delivery and expected to receive these on Friday before we departed for a golf holiday first thing on Saturday. When nothing arrived and the parcel could not be tracked through parcel force I phoned and was told that there had been a problem with 1500 parcels, mine included. No one had contacted me from Direct Golf to warn me of this which was remiss. I cancelled the order and at least the refund was handled efficiently! I will now buy elsewhere I am afraid.”

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Posted 9 years ago

“I ordered my item 6 days ago and it still hasnt arrived”

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Posted 9 years ago

Direct Golf is rated 4.4 based on 3,486 reviews