Direct Golf Reviews

Name: Direct Golf
Rating: 4.41

4.4 Rating 3,486 Reviews

85 %

of reviewers recommend Direct Golf

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4.4

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited almost 2 weeks for my order then I received an email off customer services "thanking me" for booking in a return and refund despite no attempt of delivery taking place. I think this was an attempt to try and boost sales from a "special offer" of 20% on all products despite the majority of goods not being in stock which is very, very poor and extremely misleading. This happened to another couple of people I know too. A good suggestion to everyone is to try American Golf instead as I have never had a problem from buying goods there. Avoid. Avoid. Avoid ????????????”

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Posted 9 years ago

“Ordered online 27th September 2015, goods supposedly despatched 30th. Received this review request 3rd October, then received an email processing returned order. Goods never received, no history on parcel force track & trace. I've never received the goods and now can't contact Direct Golf on phone or email. GONE BUST ???”

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Posted 9 years ago

“I purchased a golf bag and shoes using the 0800 number. I waited 6 days then received a email informing me of a tracking number. I monitored the delivery it always stated advised for days. I have now received another email stating the items have been returned and I will receive a refund. I have tried to call on the 0800 number but they have been out of order for days. I am disappointed and confused.”

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Posted 9 years ago

“My item was apparently dispatched on 30 Sept . I got a tracking number but 6 days later no delivery and still showing as no tracks for this item. I e-mailed customer service but no response as of yet. So in my opinion not good enough.”

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Posted 9 years ago

“Still awaiting goods to be delivered”

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Posted 9 years ago

“It is the 5th October and my order was placed on the 26th September. I have received an email to review my order as my review apparently matters to Direct Golf. I have left several telephone messages and sent emails with no reply to either. I will be cancelling my order and demanding my money back.”

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Posted 9 years ago

“Ordered a putter never ever came so don't see why it's in their returns so not pleased company phones down surprise suprise”

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Posted 9 years ago

“Still waiting after 6days for an order that was dispatched from the warehouse, desperate to receive this before the weekend. Cheers Alex Russell”

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Posted 9 years ago

“Still awaiting goods to be delivered,or4423782 and or4423775”

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Posted 9 years ago

“lf it would be possible for 'GOLF Direct' to cover all types of golf GPS Range finders, when Golf Direct have not got the type required, the Insurance Companies, make you search out your own replacement, then you have to claim the cash back from the Insurance Company!. I have been trying to get my money back from Carrick Neill for 10 days now.. this is not a good service?..”

Helpful Report

Posted 9 years ago

“I ordered a pair of trousers and a top 3 weeks ago. The site said both items were in stock and be delivered in due course. The funds were instantly taken from my bank account. After 2 weeks without delivery or any word from Direct Golf I called about the order. I was then told that the trousers were out of stock and I would receive a refund for the trousers and the top would be sent the next working day. If I hadn't have phoned, I'd still be waiting without word for my original order. A further week has passed with no delivery or refund. When I try and track the order on the Direct Golf website, it says no orders outstanding. I have been trying to contact Direct Golf since Friday 2/10/15 without success and a continuous message saying that all phones are down at head office. This whole ordeal has left me without any items that I ordered and out of pocket for the cost of the items. This has left me frustrated and extremely disappointed with the service and processes of Direct Golf and most likely won't be ordering anything from Direct Golf ever again.”

Helpful Report

Posted 9 years ago

“Placed an order on line 17.09, confirmed despatching Wed 30th. Waited till Friday. Checked Parcel force, no delivery. Checked Direct Golf on line, no order history. Chased by e-mail Friday evening. Monday 14.07 hrs get e-mail processing my return! No goods, Not good service. After using for many years will think twice in future before using Direct Golf”

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Posted 9 years ago

“Great product at a good price- super fast delivery... Thanks!”

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Posted 9 years ago

“I purchased a Bushnell Neo plus from DG three weeks ago and the rubber USB cover broke off after the first charge. I called DG the following day (Sunday) to ask about the returns policy and was told that the customer service team would contact me via e-mail to discuss this, they didn't work on a Sunday. I am still waiting for them to contact me! All I want to know is, do I have to post it back and wait for a replacement or can I return it to my local store at Ingleby Barwick?”

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Posted 9 years ago

“Ordered UA golf sweater - item marked as dispatched - no move on tracking so emailed customer service. No response. Having to cancel order through paypal claim.”

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Posted 9 years ago

“I still haven't received the item I ordered....has it got lost?”

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Posted 9 years ago

“Terrible service! Placed a large order on Sunday, 27th September and still awaiting delivery of the goods on Monday, 5th October despite advertising order before 4pm receive next day delivery when spending over £50. Tracking reference provided is not recognised, tried to contact by phone and head office phones are down, have previously e-mailed and still no response. quick enough to take payment and ask for a review but too slow to provide the goods or help the customer. Will not order through Direct Golf again!”

Helpful Report

Posted 9 years ago

“Been sent a review to complete. At time of writing -4th Oct - not received the golf clubs ordered as yet!!!! Order was placed and acknowledged on 25th Sep. Direct Golf need to speed up the online order process if they are to compete against major retailers who can deliver goods so much faster. Let's hope my goods arrive soon?”

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Posted 9 years ago

“Goods arrived on time as promised - can't comment on the detail as they were a present for somebody.”

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Posted 9 years ago

“My parcel was 4days later which meant I when a golf holiday without my new club”

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Posted 9 years ago

Direct Golf is rated 4.4 based on 3,486 reviews