Direct Home Living Reviews

Name: Direct Home Living
Rating: 4.48

4.5 Rating 724 Reviews

86 %

of reviewers recommend Direct Home Living

4.5

Based on 724 reviews

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sales@directhomeliving.com

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Direct Home Living 5 star review on 10th June 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Added additional delivery charge a week after order with no notification....... Blamed own website but still not fixed....... very poor”

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Posted 7 years ago

Unfortunately there are certain geographic locations where we have to charge a sur-charge, like Scotland and Northern Ireland for delivery. These are set by are courier and we just pass on the charges. We do try to be as competitive as possible. Many thanks

Posted 6 years ago

“Ordered a wonderful extending round table and chose Saturday delivery at extra cost of £25. A few days later was contacted by delivery company to discuss suitable del date. I told them of my Sat delivery but they stated they had not received this instruction from Home Direct but they offered a midweek delivery at a time I would accept. I contacted Home Direct to ask for refund of £25 but was told the extra was due to my location (Glasgow). I told them their websites states FREE UK delivery (with exception of Highlands and Islands as usual). They stated their small print that mentions they would process order and contact clients if excess del charge would apply. My order had processed fine with a nice call from Home Direct thanking me for the order and with NO mention of additional charge. Mike from Home Direct then came up with an excuse that they have problems with their web ordering page!!!! I tried ordering today out of curiosity and still offer free delivery to my postcode so I am sorry Home Direct I believe you should honour your contracted invoice which I have notified Trading Standards about. If you had only been honest up front regarding excess charge for delivery to one of the UK's biggest city's then I would have been fine............. Not a company I will deal with again........”

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Posted 7 years ago

Hi Ian, Unfortunately there are certain geographic locations where we have to charge a sur-charge, like Scotland and Northern Ireland for delivery. These are set by are courier and we just pass on the charges. We do try to be as competitive as possible. The issues we were having at check out are now resolved and as a gesture of good will we would like to offer you a further 10% off your next order should you choose to do so. Again apologies and we hope this does not take away from the lovely furniture you have purchased. Many thanks

Posted 6 years ago

“Placed an order on Monday 13th November. Item delivered two days later and was well packaged. Excellent communication from company.”

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Posted 7 years ago

Thanks for the review Jane! We do work incredibly hard to get your furniture out as quickly as possible. Many thanks

Posted 6 years ago

“Ordered 4 Lisbon Dining Chairs service very good. Delivered as agreed and chairs exactly what I expected.... great quality”

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Posted 7 years ago

Thanks for the review Jane! We do work hard to provide you with quality furniture, as quickly as possible and at the best prices on the web! Many thanks,

Posted 6 years ago

“The two door wardrobe is exactly as described. It was delivered on time, and predelivery communication from the carrier was precise and timely. The wardrobe itself is extremely well made, strongly built, and simple to assemble. (I was not expecting bevelled mirrors, which were a nice surprise.) I am delighted with it, and at the price I know that I have got very good value. I would not hesitate to recommend this company. Well done, indeed! I’m a very happy customer!”

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Posted 7 years ago

Thanks for the review Hugh! It means a great deal to a company who works hard to provide the best quality furniture at the cheapest prices possible and delivered as quickly as possible. Many thanks!

Posted 6 years ago

“Very fast delivery lovely item of furniture”

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Posted 7 years ago

Thanks for the review!

Posted 6 years ago

“Very satisfied with my purchase and the efficiency of delivery service. My shelf unit is stylish and practical - just the job! Thank you.”

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Posted 7 years ago

Many thanks for the review Mrs Staton!

Posted 6 years ago

“I purchased the Lisbon Dining Chairs (set of 4) and the quality is fabulous - the look exactly like the picture - extremely sturdy and arrive fully assembled and well packed. The service from Direct Home Living was excellent - delivered on time as agreed”

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Posted 7 years ago

Thanks for the review Jayne! We do work hard to provide our customers with the best possible furniture, at the most competitive prices as quickly as possible.

Posted 6 years ago

“EVERYTHING GREAT”

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Posted 7 years ago

“good price, great quality ....fast delivery :) what else you can ask for?”

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Posted 7 years ago

“5/5 Amazing products 5/5 customer service I love it”

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Posted 7 years ago

“MY FAV FURNITURE STORE!!!”

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Posted 7 years ago

“Great customer service, amazing product quality”

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Posted 7 years ago

“So pleased with my first purchase of a TV unit that I ordered a coffee table and nest of tables to match. Once again delivery was quick and the goods were well packed. The delivery driver was helpful and pleasant and overall I can't fault the goods or the service. Would definitely use again and have recommended them to my friends and family.”

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Posted 7 years ago

“Excellent product and a very efficient delivery process with updates provided in a timely manner. Would definitely buy from them again.”

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Posted 7 years ago

“Lovely product. Good value for money. Excellent delivery.”

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Posted 7 years ago

“First purchase from Direct Home. Excellent communication from purchase to delivery. Delivered well packaged to avoid damage. Absolutely love the table. Perfect Thank you”

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Posted 7 years ago

“Every aspect of the purchase , from ease of ordering , delivery time and date (although there was a lead time) , to the product itself was excellent . Product competively priced and no additional delivery costs .”

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Posted 7 years ago

“Great customer service Delivery arrived as promised on time So happy with my new dining chairs Top quality at an AMAZING price I will be using this company again Thankyou. 😀”

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Posted 7 years ago

“First time I have used direct home Great service No complaints Did what they said”

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Posted 7 years ago

Direct Home Living is rated 4.5 based on 724 reviews