Direct Sight Reviews

Name: Direct Sight
Address: 5 7 Baring RoadBeaconsfield, Buckinghamshire
Rating: 1.65

1.7 Rating 175 Reviews

15 %

of reviewers recommend Direct Sight

1.7

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone

About Direct Sight:

High Quality Cheap Glasses Sunglasses from Direct Sight, save money on top name authentic Designer Glasses starting at just £19. Save money on authentic Designer Sunglasses, huge stock and low prices Prescription lenses available on all Sunglasses.

Visit Website

Phone:

0844 376 0066

Email:

help@directsight.co.uk

Location:

5 7 Baring RoadBeaconsfield
Buckinghamshire
HP9 2NB

Write Your review

Tell us how Direct Sight made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct Sight 1 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, next to no customer service. next day deliver is non existent. emailed me informing i had to pay additional money for the service after paying prices stated on the website and delivery took over 4 weeks. Will never use this company again, nearly £100 spent on glasses when i could have gone to my options and got better service and value for my money. Would not recommend.”

Helpful Report

Posted 1 year ago

“Where to start? Easy DO NOT USE THIS SITE! took 4 weeks to deliver so had to go on holiday with droken glasses, arrived with wrong lenses asked for a refund was told NO as they deem lenses suitable! Said they will only refund frames leaving me £69 out of pocket and unable to now afford more glasses so my sight at risk of being damaged. again PLEASE DO NOT USE THIS ROBBING SITE!”

Helpful Report

Posted 1 year ago

“I’m still waiting for my bloody glasses unable to phone you as for some reason your phone is always down, You will not reply to E mails in fact there’s no way to contact you. Just give me my sodding glasses.”

Helpful Report

Posted 1 year ago

“Shocking service, paid 19.50 express delivery. 1 month on I still have no glasses. I wont use again.”

Helpful Report

Posted 1 year ago

“You took my money and sent me an email promise me when I got is on the 3rd of July I’m going on holiday shortly and they’re not here no response very poor”

Helpful Report

Posted 1 year ago

“Avoid avoid, awful customer service, don't reply to emails”

Helpful Report

Posted 1 year ago

“Service is useless will promise priority service and there is no such thing ( they take as long as they take, they finally will tell you,) keep telling you you later dates for delivery. Do not trust this cowboy company with anything urgent.”

Helpful Report

Posted 1 year ago

“Good customer service and very profesional email responding , i likes dealing with them specially i wasn’t expecting to receive the original glasses of my ray ban frames. I recommend it”

Helpful Report

Posted 2 years ago

“I’m very suspicious of this company. The address they have given doesn’t belong to them, it’s a carpet warehouse. Also they don’t respond to emails and I haven’t received my glasses or had any indication when they will actually arrive. Be careful, I’ve asked for a refund and will pursue this through PayPal.”

Helpful Report

Posted 2 years ago

“Think twice before ordering, especially if the glasses you receive are faulty and you return and expect a refund.”

Helpful Report

Posted 2 years ago

“Haven’t received my glasses, not happy. Sent two emails without a response. You have been warned!”

Helpful Report

Posted 2 years ago

“Very very disappointed with Direct Sight. I chose my frames and ordered Premium package with varifocals, photo chromatic lens and all the trimmings etc. I included an up to date prescription and my PD. I just couldn't see properly out of them when they arrived; gave them a few days then had to send them back with required form and explanation. Also the frames were described as large, but they were very small and too tight on the sides of my head - the arms were too long, which resulted in them falling off my nose. I then received a reply stating that I would only receive the amount for the frames and not the lenses!! This meant that out of the £186 I paid, I would only receive as a refund about £24 for the frames. Totally misleading advertising. Looking closely at the Returns info, it states "return frames", which I assumed included the lenses......I would avoid this company unfortunately. I decided to ask that my lens and frames were returned and I'll go elsewhere, but check them out more thoroughly first!”

Helpful Report

Posted 3 years ago

“Easy to order, fast delivery (standard) and quality glasses! Very happy.”

Helpful Report

Posted 4 years ago

“I ordered a pair in October. I thought they were great as arrived quickly and fitted well. Since then I’ve had blurred vision, headaches etc. Went to my optician to check I’m not missing something serious. The prescription in the glasses is close but wrong, the astigmatism reading is way off. I’d say, don’t buy from them! Wish I had read reviews first”

Helpful Report

Posted 4 years ago

“I ordered several pairs in different designs as I hate wearing the same frame all the time. I ordered 5 pairs of varifocals 2 weeks ago,so far I have received 4 of them. I'm suitably impressed. Frames seem good quality and I can see in all of the pairs. I definitely recommend them.”

Helpful Report

Posted 4 years ago

“Ordered the rapid service and paid an extra £15 for the service. A week later they still haven’t arrived. Can’t comment on the quality as I don’t have then yet. However I do think the website should be more honest about timeframes. The price might be lower than the high street but you’ll wait a lot longer for the glasses than you would with a high street optician”

Helpful Report

Posted 4 years ago

“Its ashame you cant give a no star rating avoid ordering glasses from these people i had to send my glasses back as wasnt right posted them first class a week ago and company still say havent recieved them back i find that hard to believe guessing this excuse is so they do t have to repay the money please all avoid sadly i just posted first class with no tracking number but even royal mail said first class they would have recieved them by now STAY WELL CLEAR OF THIS SO CALLED COMPANY”

Helpful Report

Posted 5 years ago

“Don't believe the promises regarding returns, highly unlikely they will get your glasses correct, then refuse a refund.”

Helpful Report

Posted 5 years ago

“I wish I'd seen these reviews before I ordered. My varifocals cost £202 - so not cheap. The blurred edges of the lenses mean that I have to swing my head right and left in order to read. It's impossible to read music at the piano which is one of the reasons I chose 'varifocal advanced', anticipating a superior lens. After a week or so of using them, I feel that I'm having to strain and squint to read. The clearest viewing area of the lenses seems to be the tiniest bit in the very centre of the lenses. Certainly not what I'd describe as 'varifocal advanced'. I do not believe they have two standards of varifocal lens as the cheaper version must be nigh on impossible to see with. I had hoped to buy two or three pairs as I quite like some of the frames on offer. I'm now convinced that they might not have been made to my prescription values. Certainly, the delivery was very fast, hence the two stars, but it now leads me to believe the making process was rushed. Also, they creak when I'm cleaning them. Admittedly, I paid extra for the thinnest lenses but that shouldn't mean flimsiness. Quite disappointed. And I don't have much faith in Direct Sight's refund process. I should like to be proved wrong by their Customer Service department.”

Helpful Report

Posted 5 years ago

“I should have read the bad comments before ordering! It has now been 20 days and no glasses have arrived! Contacted the customer service team and they was very rude! So poor this company! Its not even funny! I feel like I have been robbed!”

Helpful Report

Posted 5 years ago

Direct Sight is rated 1.7 based on 175 reviews