Direct Sight Reviews

Name: Direct Sight
Address: 5 7 Baring RoadBeaconsfield, Buckinghamshire
Rating: 1.70

1.7 Rating 179 Reviews

17 %

of reviewers recommend Direct Sight

1.7

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Direct Sight:

High Quality Cheap Glasses Sunglasses from Direct Sight, save money on top name authentic Designer Glasses starting at just £19. Save money on authentic Designer Sunglasses, huge stock and low prices Prescription lenses available on all Sunglasses.

Visit Website

Phone:

0844 376 0066

Email:

help@directsight.co.uk

Location:

5 7 Baring RoadBeaconsfield
Buckinghamshire
HP9 2NB

Write Your review

Tell us how Direct Sight made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct Sight 1 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting for my bloody glasses unable to phone you as for some reason your phone is always down, You will not reply to E mails in fact there’s no way to contact you. Just give me my sodding glasses.”

Helpful Report

Posted 1 year ago

“Shocking service, paid 19.50 express delivery. 1 month on I still have no glasses. I wont use again.”

Helpful Report

Posted 1 year ago

“You took my money and sent me an email promise me when I got is on the 3rd of July I’m going on holiday shortly and they’re not here no response very poor”

Helpful Report

Posted 1 year ago

“Avoid avoid, awful customer service, don't reply to emails”

Helpful Report

Posted 1 year ago

“Service is useless will promise priority service and there is no such thing ( they take as long as they take, they finally will tell you,) keep telling you you later dates for delivery. Do not trust this cowboy company with anything urgent.”

Helpful Report

Posted 1 year ago

“I’m very suspicious of this company. The address they have given doesn’t belong to them, it’s a carpet warehouse. Also they don’t respond to emails and I haven’t received my glasses or had any indication when they will actually arrive. Be careful, I’ve asked for a refund and will pursue this through PayPal.”

Helpful Report

Posted 2 years ago

“Think twice before ordering, especially if the glasses you receive are faulty and you return and expect a refund.”

Helpful Report

Posted 2 years ago

“Haven’t received my glasses, not happy. Sent two emails without a response. You have been warned!”

Helpful Report

Posted 3 years ago

“Very very disappointed with Direct Sight. I chose my frames and ordered Premium package with varifocals, photo chromatic lens and all the trimmings etc. I included an up to date prescription and my PD. I just couldn't see properly out of them when they arrived; gave them a few days then had to send them back with required form and explanation. Also the frames were described as large, but they were very small and too tight on the sides of my head - the arms were too long, which resulted in them falling off my nose. I then received a reply stating that I would only receive the amount for the frames and not the lenses!! This meant that out of the £186 I paid, I would only receive as a refund about £24 for the frames. Totally misleading advertising. Looking closely at the Returns info, it states "return frames", which I assumed included the lenses......I would avoid this company unfortunately. I decided to ask that my lens and frames were returned and I'll go elsewhere, but check them out more thoroughly first!”

Helpful Report

Posted 3 years ago

“Ordered the rapid service and paid an extra £15 for the service. A week later they still haven’t arrived. Can’t comment on the quality as I don’t have then yet. However I do think the website should be more honest about timeframes. The price might be lower than the high street but you’ll wait a lot longer for the glasses than you would with a high street optician”

Helpful Report

Posted 5 years ago

“Its ashame you cant give a no star rating avoid ordering glasses from these people i had to send my glasses back as wasnt right posted them first class a week ago and company still say havent recieved them back i find that hard to believe guessing this excuse is so they do t have to repay the money please all avoid sadly i just posted first class with no tracking number but even royal mail said first class they would have recieved them by now STAY WELL CLEAR OF THIS SO CALLED COMPANY”

Helpful Report

Posted 5 years ago

“Don't believe the promises regarding returns, highly unlikely they will get your glasses correct, then refuse a refund.”

Helpful Report

Posted 5 years ago

“I should have read the bad comments before ordering! It has now been 20 days and no glasses have arrived! Contacted the customer service team and they was very rude! So poor this company! Its not even funny! I feel like I have been robbed!”

Helpful Report

Posted 5 years ago

“Reglazed my Oliver Peoples glasses - returned the frames damaged, refused to accept any responsibility and insisted the damage occurred in transit, but also wouldn't claim against postal insurance. AVOID.”

Helpful Report

Posted 5 years ago

“Completely wrong prescription in left eye I cannot even focus”

Helpful Report

Posted 6 years ago

“Their website says that they are registered at Companies House (ie are a limited company) however the company number they reference (08735778) is listed as dissolved in 2015. Smells fishy so won't be ordering now. Buyer beware.”

Helpful Report

Posted 6 years ago

“received prescription reading glasses for my wife.The Lenses were so thick and incorrect .I believe they are more suited to the hubble telescope to look at galaxies far,far away .They are now in the dustbin for safe keeping !”

Helpful Report

Posted 6 years ago

“Warning used once now getting bombarded with there spam emails”

Helpful Report

Posted 6 years ago

“I ordered a repeat prescription for a spare pair of glasses. I wasn't able to get used to them, and went to an expert to have them checked: he measured them against my other glasses and against the prescription and found that the lens for the left eye did not match the prescription. I have not been able to contact D S, and I cannot access my account because it will not accept either my password or the replacement pass‹ord they sent me.”

Helpful Report

Posted 6 years ago

“Wont give a refund avoid like the plague normal internet con artists.”

Helpful Report

Posted 6 years ago

Direct Sight is rated 1.7 based on 179 reviews