Direct Sight Reviews

Name: Direct Sight
Address: 5 7 Baring RoadBeaconsfield, Buckinghamshire
Rating: 1.65

1.7 Rating 175 Reviews

15 %

of reviewers recommend Direct Sight

1.7

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone

About Direct Sight:

High Quality Cheap Glasses Sunglasses from Direct Sight, save money on top name authentic Designer Glasses starting at just £19. Save money on authentic Designer Sunglasses, huge stock and low prices Prescription lenses available on all Sunglasses.

Visit Website

Phone:

0844 376 0066

Email:

help@directsight.co.uk

Location:

5 7 Baring RoadBeaconsfield
Buckinghamshire
HP9 2NB

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Direct Sight 1 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would. Stay away cowboy company. Can't even get prescription right and was emailed to them. Ironic considering they're an online opticians. Would never use or recommend. Just told to return no compensation or cost to cover return. Shocking.”

Helpful Report

Posted 7 years ago

“First pair varifocals were too big so returned them for a replacement, that was a month ago and still I have not received my glasses, this company has no phone contact and only email, just because I put my point across in my email I was offered a cancellation with no compassion whatsoever, very rude, nasty company, I will never deal with these people again.”

Helpful Report

Posted 7 years ago

“Ordered re-glazing of a Mont Blanc frame. After 4 months, lost/stolen my frame, refusing any liability, rude, no response, 'don't care' attitude. Shambolic. Still fighting.”

Helpful Report

Posted 7 years ago

“Ordered varifocals in a basic frame, they sent out a defective frame. I returned them for repair or replacement as they advised at my cost. They returned over a week later in a worse state than before. After numerous emails they just keep replying that I need to return them again for repair/replacement or refund but inform me I can't have refund on lenses only frame. Their customer service for such a large company is rubbish and once you've paid for your glasses your stuck with them including twisted bent frames, unless of course you want to part with more money for a frame upgrade and take your chance they arrive undamaged!”

Helpful Report

Posted 7 years ago

“nose pad fell off within the first week. When contacted, was told to return item for repair. No offer of postage paid, or prepaid return. Wont use again”

Helpful Report

Posted 7 years ago

“Have waited 2 months for glasses, had to submit perscription 3 times, perscription was finally accepted 3 weeks ago, the glasses are still a no show. If you actually want a pair of glasses in a reasonabe time, avoid this company. Hopefully you have read all the other reviews as well, and choose another company.”

Helpful Report

Posted 7 years ago

“Had existing glasses reglazed with new lenses no complaints so far new prescription to replace scratched lenses very pleased although would prefer phone contact”

Helpful Report

Posted 7 years ago

“Avoid DIRECTSIGHT at all cost, i sent my prescription off for varifocal glasses which i have happily worn for 15 years, the first pair where out of focus as they applied a standard PD measurement as per there order form. The corrected pair which i had to return recorded delivery at my own cost arrive equally as bad but with additional blurred outer vision in both lenses, the response i got were varifocalS only offer a narrow central vision for viewing!!!! and i need to upgrade to premier to have full vision...THIS IS NONSENSE...UTTER RUBBISH. You can only contact this company via email, i have requested a refund as if you buy glasses the main thing is you can see with them. Direct sight will only offer me a refund on the frames not the lenses as report these are bespoke to me?? bespoke means made for me so why can't i see..the lenses are the responsibility of the optical company who make them not me so why decline a refund. Latest response was i can self return them and pay for an upgrade...what a joke..AVOID AVOID AVOID”

Helpful Report

Posted 7 years ago

“why not have a phone line! its ludicrous. very unhelpful staff i am still waiting for my glasses. i am so annoyed, cheap they may be but appalling customer service.”

Helpful Report

Posted 7 years ago

“everything use a company who you can speak to.”

Helpful Report

Posted 7 years ago

“Bought glasses on line paid for fast delivery took 6 weeks to get them but lenses not correct and frame too small. Returned them with another prescription asked for money back. Tolk could not get refund of whole price but could choose other frame. Only one I could find was right width and depth was much cheaper but arrived broken. Asked for full refund but my emails ignored and no telephone number. Finally contacted my credit card company and after further month received an email and £22 refund and they kept glasses. I gave up and told them to fix frames and return glasses but 2 weeks on no glasses. I now need to claim refund from Barclaycard and am contacting trading standards. Dont go near this Company. They are dishonest”

Helpful Report

Posted 7 years ago

“I ordered a pair of glasses and paid extra to have the lenses thinned down, £50.95 inc postage, The product when it arrived was awful and the lenses still very thick, so I returned them to Directline, Which cost an additional £2.95. After 4 emails, I received £20. 95 back. You only get back the price of the actual frames, not the lenses, which frankly, were no better than what you would get at Poundland. So I lost over £30. I would not recommend this site.”

Helpful Report

Posted 7 years ago

“I ordered two pairs of glasses at the total cost of £24.95 using the same prescription, one pair arrived and the prescription was totally out and the glasses were not fit for use. I cancelled the second pair as 10 days later they had not arrived and returned the first pair as they were obviously wrong. For this I was refunded £10 Direct sight said they matched my the prescription and blamed Boots who did my eye test. By the 30 November the second pair of glasses had not arrived and I cancelled the order and returned the glasses I had received, which cost me £2.85 in postage for which I was refunded a further £12.45 I then ordered two more pairs of glasses from another online company using the same prescription and values. These glasses gave me perfect vision, which confirms that there must have been a mistake with the glasses I ordered from Direct Sight. Direct Sight continued to insist they hadn't made mistake and would not refund the remaining £5.35 I insisted they owed me. They suggested I write to them rather email to escalate my complaint, this I did but the only reply I got was an email from the same person who told me to write the letter, still insisting that they had refunded re their policy and that they had not made a mistake with my order.”

Helpful Report

Posted 7 years ago

“I am still waiting after two months and £270, no contact phone number and one response to three emails I would never use this company again or recommend it”

Helpful Report

Posted 7 years ago

“Terrible products, poor quality, bad packaging which the glasses do not fit in (my glasses arrived damaged as a result), terrible customer service (no phone line) and they do not even supply a case as standard. Avoid at all costs. Wish I hadn't bothered.”

Helpful Report

Posted 8 years ago

“Sent sunglasses frames for a reglaze. When they came back, the vision I had through the lenses caused me dizziness and vision only clear if I tilted my head backward (as though the field of vision showing correct prescription was tiny and too low). Sent frames back for refund as I had used this company previously with no problem and now had no confidence in recent service, but only got 1/3 of my money back. Also, received snotty note on the returned frames suggesting it was my optician's fault since the original lenses were a different prescription than what I requested (well, of course they were - I purchased the frames at a charity shop, hence the reglaze!)”

Helpful Report

Posted 8 years ago

“Another faceless company who promise. Free returns then hide behind small print saying they will not refund as the glasses are bespoke and you will npt get your money back so bear this in mind when ordering”

Helpful Report

Posted 8 years ago

“I have been dealing with internet firms for 10 years or so but I have never had service as good as yours .from near immediate reply to email to rectifying a problem which was probably my fault your performance has been exemplary streets better than others.Congratulations I am a very satisfied customer.”

Helpful Report

Posted 8 years ago

“Thank you so much for your very fast responce in replacing my glasses which were too big, The replacement arrived today Friday 15th and i had only posted my original pair on Monday 11th. Thank you again for excellent service.must put this on Faceboook Regards Jack Jones”

Helpful Report

Posted 8 years ago

“2nd time using this company for reglazing. I was a bit worried seeing some of the recent reviews here after sending my frames, but they arrived back a week later with no problems.”

Helpful Report

Posted 8 years ago

Direct Sight is rated 1.7 based on 175 reviews