DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

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“Incredible selection Great prices, fast easy shipping. You all are the best! Loved the other vape I also got and only had to do was put in a battery and my Swag is working perfectly! Love the new design. You guys are the best!”

Helpful Report

Posted 3 years ago

“i placed my order with priority shipping. the tracking info says a shipping label was printed, but it has not been delivered to the shipper. when and if i receive my order, this will be the last time i order from them”

Helpful Report

Posted 3 years ago

“Been waiting over a month still in transit. It was my first order and it will be my last”

Helpful Report

Posted 3 years ago

“I never had a problem until May 13th. I never received my order. I contacted them 3 times and no response. I did get a call after a link was sent to review the product and I gave a bad review. I was informed I would receive the product on June 4th, 2021, I never received it. Also no notes left that they attempted a delivery.”

Helpful Report

Posted 3 years ago

“I randomly pick this company and ordered a Geek Vape unit with 2 flavors. Then a week later ordered flavor with coils. My friend ordered flavor x2 from them. They sent my friend the wrong flavor. 2 weeks later sent me the wrong coils. The customer support I had to hunt for the support number but that wasnt such a big deal. They offered me this: Money back or replace the coils. My thoughts: When you start off on the wrong foot not once but twice its best to move on I asked for my money back!”

Helpful Report

Posted 3 years ago

“Don’t buy from this company. Received vape on wed turned it on the tank had a leak I called them to replace tank, they told me the tank is not under warranty & can’t replace tank. Lost all the money I paid. What a shame.”

Helpful Report

Posted 3 years ago

“Cost $30 for a $12 item, it didn't work when I received it, they said I have to ship it back at MY EXPENSE, was notified they received it over a week ago, haven't heard a word back, so now I'm in for $40 and do not have a damn thing. Do NOT fall for this shady business.”

Helpful Report

Posted 3 years ago

“So far it's been 7 days since I placed the order and have not received an email stating that it's shipped yet. Customer service section of their website no longer works. $30 gone.”

Helpful Report

Posted 3 years ago

“Direct Vapor hides fees and charges your card after you submit your order. I could’ve drove 2 minutes away for the same price vapes. Ohh yeah, their “Customer Service” link doesn’t work…”

Helpful Report

Posted 3 years ago

“Direct vapor is unreliable! They use unknown shipping carriers and when your order is lost they will not refund you. I will never order from them again! DO NOT ORDER FROM DIRECTVAPOR!”

Helpful Report

Posted 3 years ago

“Whatever delivery company they use has had the order for two weeks and still has not delivered it. We are in Arizona. We had to call and find out how to track the order because the order link was not working. Directvapor said they will wait 14 business days and then send another order. Will not order from this company anymore.”

Helpful Report

Posted 3 years ago

“Very Fast service and delivery. I placed an order for a tank and 2 different kinds of pods on Friday late afternoon they processed and shipped the order the next day on Saturday and I got it Tuesday morning. Very happy. Will buy from them again.”

Helpful Report

Posted 3 years ago

“Upon receiving my order thy sent the wrong product. I called customer service and the service person did not understand or know anything about the product I was referring to. She said she needed to talk to a specialist. Then I was told to take a photo of what product i received and email it to them. At that time they would discern if i did receive the wrong product and rectify it if i was sent the wrong product. Two days later I have not received a response and upon telephoning them again i was told to be patient because it takes time for them to review emails. I am upset! Poor customer service! Poor Service period!!!”

Helpful Report

Posted 3 years ago

“I had great service. I made two separate orders from them and had no problems.”

Helpful Report

Posted 3 years ago

“I ordered $108 stuff from directvapor. It has been more than 10 days I haven't received my order. I submitted few complaints with them and still no reply. Looks like I lost my money. I will never order it again Order #2801885830”

Helpful Report

Posted 3 years ago

“13 dollars to ship a 30 dollar order USPS. I hope these thieves choke on it and die.”

Helpful Report

Posted 3 years ago

“It's been over two weeks since placing my order, and USPS still has not received the package. I contacted DV customer service and they told me its already been sent, but USPS is holding the package for security reasons (because it contains batteries.) I have emailed them several times and they never answer my question as to my other items that were included in the sale. Seems they pull whatever answer out of the air. They tell me my order ($57) was cancelled and they refunded the order for 14.16 (which was the cost of 1 out of the 4 items on the order)then in another email they tell me it is held up at USPS because of batteries. USPS shows my order as “a label had been created” the day I placed order and since hasn’t moved. Think I will report to the BBB as fraudulent company. AND NO ONE WILL ANSWER THE PHONE. SAT ON HOLD FOR OVER AN HOUR and then next call was on hold for 20 mins. Left my number to call me back on recording over 2 hours ago and still no call from an “available agent “. No way they are that busy”

Helpful Report

Posted 3 years ago

“Horrible, my wife just ordered from here. And same day this transaction is pending, we get 4 other transactions pending from Lyft. Direct Vapor As well as Lyft says merchant put in card number themselves its shows this on bank records online. I’m glad our bank will reverse charges. No other transactions recently were done from my wife during same day. We use my cards mostly for anything and we never use lyft or uber for anything. Do not buy unless you want them to scam your card with fraudulent charges. Hopefully they get shut down. Oh by the way They have a F grade from better business bureau.”

Helpful Report

Posted 3 years ago

“Please I need my money back I'm not interested in your package I have no more cash to spent You all are bunch of scammers I just place an order with (ganja-estates.com) and its was successful and I got exactly what I order I prefer spending my whole cash with them I recommend (ganja-estates.com) for their loyalty and trust thanks”

Helpful Report

Posted 3 years ago

“Paid for overnight shipping, was lied to by the company about it being shipped. Ups stated they have not received the package. Called company again and they said would have to wait 20 days to receive a refund.”

Helpful Report

Posted 3 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews