DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I decided to order from DirectVapor.com instead of my usual site because I would end up getting 30 ML more for $5 less. BIG MISTAKE! The site advertises that orders of $30 ship free. My final order total (as stated in my shopping cart) came to $39.84, so I proceeded with placing my order. Only after I placed the order and received my receipt via email did I find out they had charged me $2.95 for shipping and $16.30 in taxes, bringing my total to $59.09. These taxes were never stated in my shopping cart and had they been, I would not have proceeded with the order. The only method of contact they provide for resolving issues with your order is a mailing address in Florida, and you only have about 24 hours to correct an order before the status changes to "Packing". It appears that I have no choice but to accept the order. However, I will never shop with them again and urge you not to, either.”

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Posted 4 years ago

“Delivery on time. Great process. Customer service is good. Satisfied with the products ordered.”

Helpful Report

Posted 4 years ago

“I cant even give this place a star, completely horrible an unprofessional, ive emailed them MULTIPLE TIMES asking where my refund is, and theyve told me to contact my bank because they issued the refund...Yeah right Lies, they didnt issue a thing, i find it pathetic and i mean PATHETIC that they felt the need to keep $24.01 Lol their phony company obviously needed 24 dollars pretty bad!!!! PATHETIC AND BOGUS DO NOT ORDER FROM THIS WEBSITE!!!”

Helpful Report

Posted 4 years ago

“Terrible terrible terrible. Be aware they will NOT ship the item within 48 hours as they say. Still waiting on my 2 bottles of salt juice and 5 pack of coils that I bought 16 days ago. They took the money out of my account right away. 5days after the order was placed I asked for a refund and on day 8 it shipped. Still waiting because USPS is also taking forever which I expected. This place is absolutely horrible and I will full-heartedly tell anyone who even mentions this place to 100% choose any of the dozens of other trustworthy options. I understand the business may be backed up slightly but DO NOT false advertise that you will get orders shipped out within two days. It should not take 8 days for 3 items to be placed in a packing envelope. I can't believe they just ignored my refund request and shipped it out anyway.The absolute atrocity of a business with a "pathetic management team"”

Helpful Report

Posted 4 years ago

“Never ordered from there before. It said due to high volume and covid 19 orders could take up to 48 hours to ship. Not a big deal. I ordered on the 4th, today is the 14th. I chose standard shipping which is 5-8 business days. I wrote an email to customer service. I got a one sentence reply "solved". It wasn't solved, only one item had shipped wrote back again. Took a few days. Another one word response of "solved". It just shipped today. By the time i I get anything we are almost at 2 weeks. I would have paid extra for expedited shipping had I known it would take 2 weeks. Glad I only ordered a couple of small things before placing a bigger order because I've never ordered through them... Won't be ordering from them.”

Helpful Report

Posted 4 years ago

“I ordered a vape pen, and fresh out of the box if does not work. It is IMPOSSIBLE to reach anyone at the company and the return policy indicates that the product can only be returned if the box is unopened- sp basically if it does not work (which you can only know by opening the box) then you are screwed. This is SO disappointing and a total waste of money. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 years ago

“placed order 3 weeks ago and still have nothing!”

Helpful Report

Posted 4 years ago

“Placed a order for 3 packs of coils 10 days ago. The order is still being packed and they won’t issue a refund or send me my Product. Do yourself a favor DO NOT shop here at all. You will save yourself a headache”

Helpful Report

Posted 4 years ago

“Honestly I gave this website a shot because I kept getting emails from this place and my local vapor shop was closed because of COVID-19. Package has been being packed for well over a week now and suddenly says completed no back in sight a tracking number that doesn’t track anything. Just very suspicious I won’t be shopping here again that’s for sure.”

Helpful Report

Posted 4 years ago

“I ordered a vape from them over a year ago for $20 and it still works perfectly, despite other reviews. I also recently ordered coils and vape juice from them (for much cheaper than store prices) and it said it would take 6 to 8 days to arrive and I received everything within 3 days. Needless to say, I am very satisfied every time I have ordered from them. I would highly recommend!”

Helpful Report

Posted 4 years ago

“Terrible customer service and terrible all around with this website. I spent 20 bucks on coils Monday and calling Friday they said they haven’t started packing it yet. I wish someone would shut this website off. Just go to element vape or fugginvapor If you want anything not this website”

Helpful Report

Posted 4 years ago

“They will show that tour item is being packed but it will never ship. It is a scam. Dont order from this place!”

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Posted 4 years ago

“This is a test”

Helpful Report

Posted 4 years ago

“Honestly I’m beyond satisfied despite the many negative ratings and reviews Direct Vapor has. I chose to give them a try and verifying age was simple. My tracking number didn’t work but I received my order within a week from purchase which is great dealing with delays related to COVID-19. I will definitely continue using them in the future.”

Helpful Report

Posted 4 years ago

“Do not use. My account was charged before completing order.i called the customer support and they gave me a run around. Woman on the phone was rude and sounded obviously annoyed with my demanding a refund for an incomplete order.i am told i get an immediate refund it just depends on my bank when it gets put back in my account.we'll see what happens.”

Helpful Report

Posted 4 years ago

“terrible ops, ordered 10 days ago, still no product, said they are waiting for a delivery that never arrived to be returned. Hopefully I get my funds back, DO NOT ORDER from them. I wish I could order the product was late or how it was delivered but it never arrived”

Helpful Report

Posted 4 years ago

“I paid 30 dollars for over night shipping on Thursday it is now Monday and I have yet to receive my package. I then called customer service to try to get refunded on OVERNIGHT shipping and was told it’ll be here the next day..I have still not received my package do not shop here!”

Helpful Report

Posted 4 years ago

“I ordered a couple bottles of juice from DirectVapor in 2018, one of which shipped but the other, although showing "in stock" on their store, was actually on backorder... for over a year. I literally waited 13 and a half months before actually getting a rep to refund me on that purchase, which ended up just being an in-store credit. Using the in-store credit, I paid about $2.50 for another bottle that was actually in-stock and it shipped right on time. No problem there, but... Fast forward a month and my identity was stolen. Working backwards, it wasn't hard to see that someone had dumped their customer database (due to a massive vulnerability on their storefront which runs on a 5+ year old version of Magento) and they managed to get my name, my photo ID (which I had submitted for age verification), my credit card info and my email/password combo. So not only did I have my bank account completely cleaned out, I also had to pick up the pieces when they decided to open lines of credit in my name, took over my email/phone and dumped hundreds of files from my Google Drive as well. DirectVapor's response to this: "I'm so sorry this happened!" and they refunded the purchases the individual made with them. That's it. DO NOT SHOP HERE. IT IS NOT SAFE!!!”

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Posted 4 years ago

“Credit card....unauthorized charges everytime I ordered from said website. Scary”

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Posted 4 years ago

“DO NOT ORDER FROM DIRECT VAPOR OR VAPORFI They will give you a " tracking number" and tell you the package was shipped. The tracking number will just show that a label was printed. When you confront them with this information they will tell you that USPS probably just forgot to scan the package and that it's common. TOTAL LIES. I spent around $75 and received NOTHING. Didn't even get a partial order which would have been a couple batteries or a mod! Along with others I will be filing a complaint with the BBB, Federal Exchange commission and will also look into a lawsuit. They effed with the wrong person this time and started a war that I'm prepared to fight bitterly. LAWSUIT $75 is a lot of money especially in these times with Corona virus!”

Helpful Report

Posted 4 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews