DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered the smog novo 2 kit that was listed as in stock got an email the same day saying it is out of stock well I get another email a few days ago saying they are in and I was told o we will for sure have it shipped out by tomorrow and we will send a verification email well nothing and when I contact them they say I will have my manager get on it I assure you we will solve your problem but nothing”

Helpful Report

Posted 5 years ago

“I have spent over a $1000 with this company and giving one star. My orders have rarely been fulfilled. I place orders and weeks, even months go by and I don’t receive products. When I did receive products they were not up to standard. I bought 3 Smok hardware devices and only one lasted more than a week. I have bought same items from other retailers without issues and defects. They will send one part of a product such as a tank, then for 3 months I wait for the atomizers, only to be contacted by email and told all products are still out of stock and will not be fulfilled. Now I have items I cannot use. No sale items are ever delivered. I place orders and weeks and weeks go by waiting for delivery and then I am told more than 30 items I ordered will not be fulfilled. Don’t bother ordering sale items, you will never get them. If you have a problem with an item, as I did and try to return it, you will not be refunded and I was told immediately that I couldn’t return because too much time had passed, However I read the policy and I was well within the time frame by weeks to return items. My very first order is the only one that I received and had no other issues with. There have been orders for more than $300 of products that were simply cancelled by them as they say they can’t fulfill. Whole orders! All various products, but none are Available??? Very dissatisfied and only gave one star because I did get one order with no defective devices or problem. Advise not to purchase through this company. I gave them at least 10 orders, so there are no excuses for what I experienced. There are hundreds of retailers that sell similar products and shops on every corner in every town and city... after 10+ orders and so many opportunities to show how you run your company This was Epic Failure. Keep your money in your community.”

Helpful Report

Posted 5 years ago

“Little confused about all the complaints. I have places around 5 orders from this company over the last 2 month. All the products were as pictured and tested to be authentic. No issues at all. They ship everything with a tracking number but unless you pay extra they do not give it to you. This is weird but up to them.”

Helpful Report

Posted 5 years ago

“I'm seeing some bad reviews but I don't know how because I've never had one bad experience out of the many times I've bought from Direct Vapor. I always buy from them and choose free shipping. I always get what I order faster than what it says on the website with no issues! Very happy with them.”

Helpful Report

Posted 5 years ago

“Worst online vapor store on the internet. ZERO customer support and not a single e-juice in stock. Worst part is they don't just list what is available, so you end up choosing flavors and don't find out they are out of stock until you have wasted your time. They have no email to contact anyone...it's like they don't want business. I imagine a very unprofessional team behind that site.”

Helpful Report

Posted 5 years ago

“TERRIBLE experience! I had to click on over 40+ ejuices and ended up finding nothing, not a single juice was available. I then thought, this can't be right, so I looked for the contact information to speak with someone. They literally don't have an e-mail address listed on their website...they just keep redirecting you to their unhelpful documentation. Stay away from this place. You have plenty of other online options.”

Helpful Report

Posted 5 years ago

“I ordered coils and a new tank from DirectVapor. The products showed up fast, but both items were not what I ordered. I Called customer support and was told to send pictures of what I received. I do so, but now I can't get anyone to contact me back. I wouldn't order from them at all. They clearly don't care about their customers or fixing issues after they already have your money.”

Helpful Report

Posted 5 years ago

“When I initially spent my money they responded to an e-mail about shipping promptly. I waited one week and then checked the site. There was an update about having to provide photo's of my i.d. I did so. Over the past few weeks there has been no update, I have e-mailed them three times, messaged their facebook account multiple times, and posted on their pages. After seeing the other reviews on this site I am very nervous about them having my identification. Their pages are full of fake reviews. It seems I will not get my money back, but I will be reporting their site to all necessary authorities. Do not use this site.”

Helpful Report

Posted 5 years ago

“May,2019 Bought a couple e-liquids, ive had them before and enjoy them quite a bit. bought from directvapor and one of them tasted funny not as usual checked the expiration date and boom expired a year ago so i checked 3 more bottles out of curiosity and every one of the e-liquids i had bought from them in the last month all expired 6 months to a year prior to my purchases. are you serious wtf this company is horrible stay away at all costs”

Helpful Report

Posted 5 years ago

“I ordered a mod kit from this company. It didn’t work, contacted their customer service. Was told i’d Receive an email w/ a RMA & could return mod kit for a replacement. Never received the email call a second time was told same story, would receive an email w/ RMA # for return. Again NO EMAIL. WHAT A TIPP OFF COMPANY! Stay far away!”

Helpful Report

Posted 5 years ago

“HORRIBLE HORRIBLE HORRIBLE , never received my order from them, emailed them multiple times not one reply, wish i would of known this business is known for this it would have saved me a headache, they have horrible complaints on the better business bureau as well STAY AWAY!!”

Helpful Report

Posted 5 years ago

“Ordered two bottles of juice. A 12mg and a 6mg one. 12mg showed up but was 3mg. Other one never came, turns out they had none. Never told me, refused to refund.”

Helpful Report

Posted 5 years ago

“I saw some bad reviews, but my order came in relatively quickly and my order was correct.”

Helpful Report

Posted 5 years ago

“Sell products they dont have then refuse to give a refund. Terrible”

Helpful Report

Posted 5 years ago

“Bought a mod from them that only lasted a month. I had to pay to ship it to them, but got the replacement back quicker that I thought I would. I'll keep using them.”

Helpful Report

Posted 5 years ago

“I see a lot of negative reviews below about bad customer service and what not but my experience was phenomenal with them. I order a SX mini SL Class and a battery. When I realized I had only ordered one 21700 instead of 3 as I intended, I called customer service right away, because the order was already processing they asked that I just place another order as shipping would be free anyway and they were right. The item shipped on Friday and was at my doorstep Monday before lunch time. The items arrived just as they should and quick as hell. And even though I placed two different orders hours apart from each other they still shipped the same day and arrived together. Stellar experience all around!”

Helpful Report

Posted 5 years ago

“Worst service ever, didnt prompt me about my ID at all, nobody even asked me, I found out I had to add it by chance two days after I ordered because no updates had been produced when I paid $30 for two day shipping so I looked online at others experience and found out, poorest customer service, and even poorer management..”

Helpful Report

Posted 5 years ago

“Just don’t order from them, they don’t help you when your mess up, your Better off paying a bit more money and getting better customer service and probably what get what you actually order”

Helpful Report

Posted 5 years ago

“1. Cannot cancel a subscription online, altho the order was placed online. I was told by online CS that I would need to call them. If orders can be place online, subscriptions should be also cancelled online. 2. Ordered a tank which was "back ordered"(I paid for it), after 5wks I inquired & was told my color choice was still back ordered, I said, send me any color-tired of waiting. Was sent the wrong tank, which was $4-$5 cheaper, I tried the tank & found it inferior to original order. I asked that the company send me either the correct tank or credit me the diff. They asked for a pic of the tank sent & I did. It's going on 2 wks, have heard nothing, no credit(which I am legally & ethically due)-nada. Their decision making staff is slow, and communication from such is poor. My business will be taken else where. And I will have to take time out of my work day to CALL to cancel a $14.00 coil subscription. A lousy way to assure monies coming in.”

Helpful Report

Posted 5 years ago

“Avoid at all costs. Have a problem with your device? Direct Vapor will NOT assist you in receiving a replacement, instead, they will offer you a 20% off coupon which is pointless as they have 20% off sales every other week. I bought a device just a few months ago & the battery used was basically a piece of junk, so now I am without a device. Since I only used this as a backup device on the go, I can't believe they are selling items that die after only 3 months of use, this completely goes against the idea that this is cheaper than smoking. If companies such as direct vapor keep this up, then I do hope they start to be heavily regulated as this is deceptive sales & the company can't even offer decent discounts to people who have problems with manufacturers products they not only sell but market to consumers. By the way, there are other cheaper sites out there, search for "vape search engine" on google, and search for the item you are looking for. Direct Vapors biggest asset was the fact that they appeared to be the front runner for vape shops, this is not the case. Avoid at all costs.”

Helpful Report

Posted 5 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews