“In the purchasing stage I was confused by the references to the different companies that I received making me a little concerned about my order!
sales@disciplineofthree.com
and donotreply@knighthealth.co.uk re my SimplyRun Order Invoice Number 268590?
I was happy to receive my order but unfortunately was not happy with the item and so emailed you to enquire as to what your returns/exchange policy was.
Sadly to date I have not received any response to my email.
On this basis I am not sure that I would use your company again or recommend to my friends/family”
Hi Elkie, We apologise for the confusing branding messages. We have recently undergone a rebrand and there are still some items like this still to 'wash-through'. We will also look into the fact you didn't get a reply to your email, this should never happen. Did you email via the site? We always aim to provide an A1 service and do our best to put things right when they go wrong. To this end, we will drop you an email to see what we can do for you.
“I ordered a GPS watch on the 4th of the month which was shown as 'in-stock' on-line, however it was not in stock and I did not receive it until the 14th of the month! apart from that I'm satisfied with my purchase..”
“Trainers that I ordered were out of stock although website showed them as in stock, once they arrived they were sent out via normal post and not next day delivery. Free pair of socks sent as an apology and my 2nd order the following week went smoothly, first order probably just unlucky.”
