“I ordered some clothes in a sale they had on and tracked my items. Eventually the tracking stated that my item had been delivered and it definitely had not been. So I contacted them and they said they would send it again and the exact same thing happened.
So they said they would refund 70% as it had cost them (I don't believe it had cost them anything) to send it out twice. So they refunded me 70% of the postage costs! That's when I got sh***y with them, but in the end I still didn't get back all of the money. This COMPANY IS A SCAM. They pretend to send something out and then refuse to pay you your money back. Stay away from them.”
“First I waited over a month and half for the first package they said was being delivered it never came. I contacted customer service and they originally told me the package was signed for and delivered. When I told them no one was here to sign and would like conf In the form of a picture or delivery receipt they came back with an “update” saying it was lost. I opted for them to send another package with expedited delivery. I have repeatedly asked for the delivery companies contact information in case there is an issue and I need to pick it up. They refuse to give me this information going around in circles. Still waiting after the 7th time asking the same question. I feel like I’m being scammed and I’m not going to receive anything”
“Ordered the mortuary dress, size 20. There is no way that dress is £52. It is cheap, thin, short, tight and it STANK of cannabis. It's like something from Shein, there is no way this is the quality I accepted.”
“They shipped my item and the courier just left it at the door without contacting me. I live in the CBD so it was stolen within minutes. I was home all day they didn’t even attempt to call my door bell. When I contacted disturbia, they didn’t respond on multiple occasions. Expensive clothing, horrible service. You can find cheaper alternative fashion anywhere else.”
“Still waiting over a month for my package I chose the 2-5 day shipping on. They claim to be an ethical brand which is why I decided to try them, but then it’s shipping from China which is an immediate red flag. I don’t even know if I’ll get my items in time for the event I purchased them for and customer service just told me I need to be patient despite my express shipping. I’ll never be purchasing from them again and I haven’t even received my package yet.”
“Dreadful customer service experience. The ordered pants arrived a week after the estimated arrival date, they were so huge, it was like swimming in a never-ending sea of fabric. I reached out to customer service to get this fixed as I ordered a 6 and received an 8 which I would wager was even larger. I was told this was UK sizing, but I accounted for this. Abby was awful at responses, offered absolutely nothing to fix the situation, and was a terrible service manager. I wish no harm on anyone, but Abby needs to lose her position for the lack of any support and for treating us like a number. Do. Not. Trust. This brand.”
“This is a garbage company. I ordered three dresses and they are all awful. No lining, cheap material, faulty craftsmanship. The sizing is woefully off. The UK/US conversion is crazy, and the sizes the brand suggests if you provide measurements were easily two sizes too big, but I trusted their suggestions. The dresses arrived, and they were all huge. So, I need to return. THEY CHARGE $16-20 to return their cheap clothing. And they don't care that the sizing was off because of their suggestions. So, don't buy from them. The clothes are Forever 21 quality at quadruple the price and their customer service is abhorrent.”
“They purposely make their return process as difficult as possible to not have to give refunds. You have 30 days from when the order is placed to make a return even if the items take over a week to reach you. The return portal is glitchy and difficult. The items must reach their warehouse before the 30 days. So even if it’s dropped off with the 30 days if the carrier takes too long shipping it they will not honor the return.
The clothes are just mass produced, poor quality trash that is ill-fitting. So many better alternatives.
This was my first and last purchase from them.”
“I have spent a lot of money with them, and asked for an exception to a return. I had to leave my home before my package arrived, due to a family emergency. I asked if I could return something that had not been worn for a credit, not a refund. All they did was quote their return policy to me. I felt with having been a loyal customer for a long time that they would at least be more personable. Completely understand that the purpose of that business is to make money, and it is indeed my fault that I did not return it in the correct time, so of course I take responsibility for that. I just felt they were very unhelpful and have been very unhelpful the other times I've had to contact them. Lovely clothes with some issues, but I would skip them. Look at Foxblood, their clothes are cute, comfy, and they're so kind.”
“I buy things from Disturbia often and always LOVE them. I recently bought some shoes and for the first time had a bit of a kerfuffle with my delivery not arriving. I needed them for a wedding so it was time sensitive. They were brilliant and sorted the issue immediately- Huge big ups to Stephen in customer service!!”
“Do not buy anything from them. I contacted them multiple times within seconds of paying to change the size of shoes. Given the time zone difference Australia/ UK they would have seen my many emails and ignored them. AVOID THEM.”
“Been trying for a week to talk to them about a return. All clothes are way to big and I can’t seem to talk to anyone about returning items. I’ve sent 3 emails, tried to call, tried the returns on the website and messaged on Instagram with no luck. I wouldn’t both. Items aren’t good quality for the price and the sizes are weird”
“I really like the unique styles of this brand, but after ordering from them several times, I may find a different company for this particular aesthetic.
Pros: Unique clothing, the UK/US sizing is fairly reliable, I get lots of compliments on these items when I wear them.
Cons: 1) The necklines on some of the dresses need to be tacked or sewn down, otherwise the flap rides up and out, which isn't very attractive, 2) if you have a large bust, this clothing may not fit you. If you buy for your body size, the bust is too small. If you buy for your bust size, the clothing is too large, 3) the return process is a true pain in the rear and takes far longer than other companies. I'm still getting drafted for Klarna installments for items I returned a while ago. Also, if you need to return items for separate orders, you have to pay $20 for each order. You can't combine the items into one return.
I'm glad I have several pieces from this company, but I may just go with another retailer in the future.”
“I am a decades long online shopper - at least 2/3 of my wardrobe has been collected across the globe via online portals. I can confidently state that Disturbia has effectively the WORST customer service team on the planet. Furthermore, the site offers to recommend sizes based on fairly accurate input from the customer - beware of this! Many reviews on their site claim sizing that was WAY off and this is correct. I made 3 orders and all 3 were expensive items that were the wrong sizes AND the cost to return due to THEIR errors is a lot a third the cost of each item. DO NOT ORDER ANYTHING FROM THEM ONLINE!”
“Awful quality - sizing is all over the place, prices are high but when the clothing arrives it looks like cheap Chinese rubbish. Expensive returns too”
