DLSB Reviews

Name: DLSB
Rating: 1.84

1.8 Rating 341 Reviews

21 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was shocking. I purchased an item that turned faulty after an hours wear. They refused the right to send back the FAULTY item ! Never ever ever will I shop with them again! - please save yourself the hassle and don’t shop with them!”

Helpful Report

Posted 3 years ago

“Shocking customer service!! will be reporting to trading standards!! almost impossible to get through to! As others have said refunds take so long to process and that includes pushing them along to sort this! After 7 days the refund should be back in my account within the next 3-5 days but they have refunded me £4.99 less even with taking the postage off, absolutely disgusting will never use again and the clothes look so cheap. I sent the item back next days with tags so I am unsure why the different has occurred.”

Helpful Report

Posted 3 years ago

“Bad customer service and quality of the clothes awful..especially at the price they charge. I purchased a long shacket and after only wearing a handful of times it has started to fray and come apart at the seams. When I contacted customer service and sent them photos of the faulty item, their response was "as it had past the 28day refund there was nothing they can do". AVOID!! not wasting a single penny on on this company. The quality of clothes is extremely poor and expensive price tag. Greedy company.”

Helpful Report

Posted 4 years ago

“Absolutely shocking customer service, no reply to numerous emails sent and the wait time for refund (even though the order was cancelled within hours of going through, so the item hadn’t even left the warehouse) is seriously ridiculous!! Would NEVER EVER order from this company again, and I will make dam sure that non of my friends or family ever do!!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Ordered a star cardigan and it hadn’t been finished properly. All the threads hadn’t been cut and looked as though it could unravel at any minute. I emailed DLSB and their response was “the suppliers forgot to cut the threads off! Really!!!!! Very poor quality item. To add insult to injury, when I returned the cardigan back in the prepaid bag provided, they deducted the postage from my refund! Terrible customer service. Avoid at all costs - if I could give a NO star I would have!”

Helpful Report

Posted 4 years ago

“Awful company. Ordered a fringe jacket and it came incomplete. The belt was missing even though it states in the description that it’s included. I emailed them about it and they offered me a partial refund of 30% and that they don’t have any spare belts. Complete bullsh*t, not to mention I paid £50 for the cheapest jacket I’ve ever received. Could have got a better quality jacket from wish. Avoid this company at all costs. Basically a scam. Felt like a cheap costume. And looks awful without the belt as there are belt loops attached the the jacket so it’s obvious somethings missing. Can’t even wear the bloody thing.”

Helpful Report

Posted 4 years ago

“I bought a three piece loungewear outfit for my daughter's Christmas. Unfortunately, she didn't like it as it didn't fit and returned it. It has been with your company since January 17th and as yet I have received no refund or in store credit. I have emailed twice and received no response or acknowledgement. As someone who has trained staff on good customer service I find this to be extremely poor and not what I would expect. An automated email upon receipt of the returned item giving a time frame for a refund or store credit should be issued. Any emails from disgruntled customers should also be acknowledged. I doubt I will shop with you again. Extremely disappointed.”

Helpful Report

Posted 4 years ago

“How long you wait for a refund really let’s this company down and the fact they deduct the return fee from your refund. Most companies offer free returns.”

Helpful Report

Posted 4 years ago

“Their clothes are great - unless they break. Then they have no interest in refunds. Their ‘clause’ is you can’t return what’s been worn, even if it’s fallen apart on the 3rd wear. To me this just shows a total lack of regard for their customers and a no f*cks given attitude. I won’t buy from them again - moving forward, I’ll stick to grown up clothing websites.”

Helpful Report

Posted 4 years ago

“This is the first time using DLSB i placed an order on 23rd of November and still havent received it yet or a tracking number, the money has came out of my account, i am very disappointed in this service as these items are christmas gifts.”

Helpful Report

Posted 4 years ago

“Hi, this is my first time purchasing from DLSB, I places an order on 23rd November and still havent received my order yet, I am very disappointed in this service, can you please advise me on this issue, Thankyou.”

Helpful Report

Posted 4 years ago

“Made a big order money left my account I was told not all items are in stock I have to wait 3/4 weeks for them to come back in I would of rather they sent what was in stock, no update no reply to my emails no contact number I’ve been waiting nearly 6 weeks which I understand there is delays but someone could of contacted me and explained what Is going on they have the worst customer service considering the prices they charge.”

Helpful Report

Posted 4 years ago

“Awful company - awful customer service! Refuse refund and offer store credit only to refuse me using the credit and keeping my money unless I remove bad reviews! Avoid company!”

Helpful Report

Posted 4 years ago

“I’ve ordered quite a lot of stuff from this site as it all looks lovely online but majority of it I’ve sent back - it’s all sized mega small and it’s cheap quality & really over priced I won’t be ordering from them again.”

Helpful Report

Posted 4 years ago

“Ordered 2 dresses, both very good quailty and descriptions was 100% to the picture, highly recommended then and will definitely be ordering stuff again!”

Helpful Report

Posted 4 years ago

“I would personally avoid .... all the clothes look great on the website but when they arrive the quality is cheap .. the sizing is awful I’m a 8/10 and it’s also way too big and baggy stretchy material ... like market stall standard except they are charging high prices ... and they basically don’t do refunds ... don’t waste your money”

Helpful Report

Posted 4 years ago

“I have ordered many items of clothing from here. Skirts, dresses, tshirt and sandals. The Step Aside sandals in black have been the best purchase I have ever made! They are so comfy, look amazing with dresses skirts and jeans and I only worry that I’ll wear them so much ill need another pair!! 😂 Also the customer service of DLSB is outstanding!”

Helpful Report

Posted 4 years ago

“I made a purchase on the 29th August, but unfortunately when the item arrived it wasn’t suitable for me. The quality was lovely, but the sizing and shape wasn’t any good for my myself. I returned the jumper on the 5th Sept and I still haven’t received a refund? I have messaged yourself and i feel like I’m just being rudely ignored. Just to clarify I have still not received a refund! Kind regards Natasha”

Helpful Report

Posted 4 years ago

“I absolutely love all the items I have ever bought from DLSB. The materials are always amazing and for the price of everything you always look your best for next to nothing.”

DLSB 5 star review on 3rd September 2020

Helpful Report

Posted 4 years ago

DLSB is rated 1.8 based on 341 reviews