DLSB Reviews

Name: DLSB
Rating: 1.88

1.9 Rating 319 Reviews

22 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

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“Avoid this company.... returned clothes in August it's now 29th October and still no refund Check out the reviews on trustpilot there's literally loads of people they've done this to. I'll never purchase from them again and will encourage everyone else not to get caught out.”

Helpful Report

Posted 1 month ago

“This company should be investigated and shut down. Withholding customer refunds whilst they earn interest on our money. Been waiting over two months for a refund, and still no sign of it. Absolutely appalling.”

Helpful Report

Posted 1 month ago

“Been waiting over 2 months for a refund, they initially emailed back to say i was in the queue but when i keep chasing no reply since. ADVISE NOT TO ORDER FROM THIS COMPANY”

Helpful Report

Posted 1 month ago

“I returned items 45 WORKING DAYS and I am being completely ignored on Facebook, Instagram and email! Absolutely shocking customer service! I see nothing but bad reviews for this company”

Helpful Report

Posted 1 month ago

“Still waiting on a refund from 2 months ago. Whenever I email i just get the same reply so I'm guessing it's automated. Something about them having a back log of returns. And no wonder as their quality and sizing are questionable. Won't ever order again!”

Helpful Report

Posted 1 month ago

“Finally got a refund for a skirt I returned,and they received on the 3rd September. I have sent so many emails, some getting no response. I've messaged on Facebook, Instagram and finally yesterday I found the owner on Facebook and messaged her...Shellie Cutting. I dont think it's any coincidence they have now issued my refund. Keep going everyone, don't let them steal your money. They need to be shut down!!”

Helpful Report

Posted 1 month ago

“Returned my hood in July still no refund or reply to emails. Sent all proof of postage and emails saying delivered to them but nothing. Will never order again! Auto generated email every time”

Helpful Report

Posted 1 month ago

“Terrible customer service, clearly unaware of UK sale of good law and make up their own rules. “You must refund the customer within 14 days of receiving the goods back.” Avoid this company like the plague if you expect any degree of customer care.”

Helpful Report

Posted 1 month ago

“Since receiving an email of confirmation they have received my return, I still have no refund and it's currently 32 WORKING DAYS since then. I have emailed no reply, disgusting..... Will Not be ordering with them ever again and I will chase my money.”

Helpful Report

Posted 1 month ago

“Returned items within timeframe. Received notification to state it had been returned. I am now on day 52. I have just called Citizens Advice 0808 223 1133. You are covered by legislation if you return within 14 days. After 14 day, you have to follow an internal complaints procedure. Due to the situation, i have requested Citizen’s Advice notify Trading Standards.”

Helpful Report

Posted 1 month ago

“Do not order from this site absolutely ridiculous length of time to wait for a refund currently on day 52 . Emailed numerous times they just say I'm in a que.”

Helpful Report

Posted 1 month ago

“Returned my items in September, I have sent numerous emails with responses like we are extremely busy and that the team are working hard and I am now in a que. Terrible customer service will not buy from this company again.”

Helpful Report

Posted 1 month ago

“Returned an order 8 weeks ago and still no refund given. I've tried to contact them on numerous occasions!”

Helpful Report

Posted 1 month ago

“Shocking customer service!! Still waiting for a refund.. not responding to any messages and had no contact number!! DONT buy from this cow boy company!!”

Helpful Report

Posted 1 month ago

“Absolutely horrendous returns policy I have been waiting 8weeks for a refund and still nothing I would never ever order from them again!! Sick to death of receiving automated replies if I could give a zero star rating I would!!”

Helpful Report

Posted 1 month ago

“Do not order from this company, I returned my full order, they received it on the 10th of September, I'm still waiting for my refund. The customer service is appalling. The products were of very poor quality.”

Helpful Report

Posted 1 month ago

“They won’t refund you. It seems that everyone that sent a return didn’t get a refund so please don’t order from them as you will be left without money out of your pocket.”

Helpful Report

Posted 1 month ago

“Just here to echo the above. This company needs closing down. Tacky, cheap, poor quality clothing and still waiting on a refund from almost 2 months ago. Absolute shysters.”

Helpful Report

Posted 1 month ago

“Still waiting for refund for a parcel returned 30/08 worth £300”

Helpful Report

Posted 2 months ago

“No refund of £223 after nearly 2 months, PayPal won’t help either. Has anyone had success in getting their money back?”

Helpful Report

Posted 2 months ago

DLSB is rated 1.9 based on 319 reviews