“I have used Dogmatic Headcollars for many years and recommended them for large breeds. However my latest purchase was clearly of inferior quality, the leather lead snapped at the buckle and the headcollar is fraying around the stitching. Trying to contact Dogmatic to rectify the issue is another matter altogether. I phoned to be told to email, I emailed and waited almost six weeks without reply. I phoned again to be told by a lovely polite lady that she could only pass messages on to the owner who would reply by email. It seems the owner "Zoe" does not want to respond directly to customers that have a problem. So after many years it is with regret that I will no longer recommend this product.”
“Awful collar, measured puppy as shown on website, when collar arrived we took our reactive puppy for a walk we had only been out a few minutes when we saw other dogs to which she reacted and the head collar flew off !!!! Luckily I was quick enough to grab her collar other wise the out come would have been very different ! Sent collar back as NO answers to message for help only to get the collar returned to me . Abysmal customer service. Complete waste of money !!”
“I bought a couple of head collars from Dogmatic. One fits fine but the head collar for my Cocker Spaniel is Badley sized. Bought a size 3 which nearly fitted, returned that and went down a size only to find out the the neck strap was even longer. Phoned several times because Customer Service took days to reply and when I did speak to someone they said it was nothing to do with them and that the only way was through email. I’ve sent them photos and when I sent the first one back gave them measurements of neck and muzzel. Well nearly 2 weeks later and I still haven’t got any where. Also my head collar had been used. Such a shame as the head collar it’s self was really well made and we’ve bought from them before many years ago. When Customer Service reply they can’t even put their name. So unprofessional.”
